Eddy Rodriguez

My daughter, Holmes, bought a Kia Forte less than a year ago. Radio doesn't work already. The dealership needs to keep it for "a couple of days at least". It's under warranty, Kia won't cover a rental becau ago. Radio doesn't work already. The dealership needs to keep it for "a couple of days at least". It's under warranty, Kia won't cover a rental because it's not a "drivable" issue. She has to pay for a rental for however long it takes and new car. Kia should be ashamed of themselves. I don't have this problem with my Mitsubishi. More

Helpful 0

Report | Print

Great experience both buying and servicing. I am on the second car bought from them and had both serviced there. I don’t mind driving all the way from Miami. User experience is well worth it to I am on the second car bought from them and had both serviced there. I don’t mind driving all the way from Miami. User experience is well worth it to me. More

Helpful 0

Report | Print

Love my Kia stinger, but the service department is horrible! This is the second time using them and both times has been a nightmare. No one calls me back, no communication like promised, Service guy i horrible! This is the second time using them and both times has been a nightmare. No one calls me back, no communication like promised, Service guy is unfriendly, unapologetic ,doesn’t communicate as promised. I had a 9:30 AM appointment yesterday to get my oil changed, tires rotated, checked to see if there was a recall on my car and to look at my headlights to see if they needed to be adjusted. I never heard from my representative yesterday I started calling at 2:45 PM, after the 3rd phone call he answered and told me my car was never put in yesterday. After me getting very he got me a rental, I have text him several times today and I still have absolutely no update on what’s going on with my car. Well, he did say it might be done after 5 PM this is unbelievable. I’ve left two messages with the service manager it’s been 2 1/2 hours and he has not returned my call as well. POOR SERVICE!!!! Very frustrating. More

Helpful 3

Report | Print

I had the worst experience with the service department this Friday 07/30/21. EDDY RODRIGUEZ my service advisor held my 2017 Kia Sportage all day long without telling me any updates all day long, ignoring this Friday 07/30/21. EDDY RODRIGUEZ my service advisor held my 2017 Kia Sportage all day long without telling me any updates all day long, ignoring my 3 phone calls all day, only to tell me on Saturday not only did not even look at the car( it's been there since 8am Friday), but they won't look at it today, because they because they only do services, so I have to wait on Monday as if my time means nothing. I scheduled my entire day and missed a day of work to have EDDY waste my time and money and not even care to look at my car. This is completely unacceptable. And they won't even give me a car loaner until they actually look at the and determine if the issue with my A/C is covered by the warranty. More

Helpful 3

Report | Print

Always great customer service. Eddy is the service department is great. Very professional and kind. We will continue to bring our car here for service. department is great. Very professional and kind. We will continue to bring our car here for service. More

Helpful 0

Report | Print

Great experience!! From the sales person to th manager and finance person . Easy great deal with them helping me out of a bad deal. A+ and finance person . Easy great deal with them helping me out of a bad deal. A+ More

Helpful 0

Report | Print

Pleasant and painless From the beginning hasel free, given a chance to review all models and than was approached by Christian my salesman. He listened to my needs and than From the beginning hasel free, given a chance to review all models and than was approached by Christian my salesman. He listened to my needs and than allowed me to choose what was best for me. This was probably the easiest visit to a car dealership in my life. Everyone was very pleasant and the showroom very clean and accommodating. To the team at Sunrise KiA thank you for making this experience a pleasant one. I hope that the same will be reflected in your service Department in the future. More

Helpful 0

Report | Print