Ed Broaddus | Page 2

First Car I came in looking to purchase my first car and felt extremely taken care of.! They walked me through the process of buying a car while being respectfu I came in looking to purchase my first car and felt extremely taken care of.! They walked me through the process of buying a car while being respectful of my price range and needs. The over met my expectations and I am extremely satisfied with my purchase.! More

by Rachel Verified Customer Verified Customer

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Really good place and very helpful They did every thing could to get us in a Suv and and the sales manager was really good of helping on are needs when we was there They did every thing could to get us in a Suv and and the sales manager was really good of helping on are needs when we was there More

by DARYNCARVER Verified Customer Verified Customer

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Great Customer Service Went to the dealership knowing what kind of car I wanted. I was already pre approved and told them my apr. They told me the would beat it and they d Went to the dealership knowing what kind of car I wanted. I was already pre approved and told them my apr. They told me the would beat it and they did!! Awesome customer service. Offered to buy us lunch because they were so busy the finance guy was backed up. Definitely would recommend this dealership! More

by SARAW1976 Verified Customer Verified Customer

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Fantastic Experience Was helping my dad find a new(used) car to replace the one he had. Knew the make and model I wanted and when I found it at Joe Machens Hyundai, was l Was helping my dad find a new(used) car to replace the one he had. Knew the make and model I wanted and when I found it at Joe Machens Hyundai, was lucky enough to deal with Edward Broaddus. Just a great guy and was easy to work with in buying this car. The whole experience was the easiest most laid back experience purchasing a vehicle that I've ever had. If you are looking for the same experience, try this dealer out and request Edward. Top marks all around. More

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Ease of dealing with this dealership! This is the third vehicle I have purchased from this dealership. The first time I bought a car from them it was for the 10 year/100,000 warranty but t This is the third vehicle I have purchased from this dealership. The first time I bought a car from them it was for the 10 year/100,000 warranty but the 2nd and 3rd vehicle was because of the service and the ease I feel while dealing with this dealership. In fact, I encouraged my parents to purchase cars from them and they have also gone back three times. More

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Great service Had my car posted and Edward called me up gave me a good deal on a car I wanted and made sure I was happy with what happened he was pretty chill and e Had my car posted and Edward called me up gave me a good deal on a car I wanted and made sure I was happy with what happened he was pretty chill and eager to help More

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Horrific, Unprofessional, Sleazy My experience with Joe Machens Hyundai (JMH) is horrific. Five (5) weeks after leaving a substantial downpayment for a Hyundai Tucscon, I do not have My experience with Joe Machens Hyundai (JMH) is horrific. Five (5) weeks after leaving a substantial downpayment for a Hyundai Tucscon, I do not have a title for the car, they have managed 6 different lease/sales agreements, and I do not have license plates since the temporary ones expired last week without JMH doing the necessary work to finish the paperwork. So, I do not have a car I can drive. I find them unprofessional, uncommunicative, and dishonest. I have filled complaints with Hyundai, the BBB, the Attorney General’s office, and the Department of Revenue for this travesty. I will have to sue. Also, they lied about the Pro Pack being added on. They did not detail the car. It arrived dirty on the inside and under the lift. The tires were not inflated properly and the service lights came on around Christmas and some of the fluids were not topped off when I looked under the hood. They also tried to negotiate with the AARP Guaranteed price, which is prohibited. This is the typical sleazy car dealership from old: Sleazy, dishonest, and unprofessional. I would never go here again and would worry about getting any car served there. The worse culprit weeks after the “sale” was the General Sales Manager Robert Meldrum. Much of what he told me was a lie. He told me he would fix the situation and bring dealers’ plates. He said he would compensate me by having the cost of the Pro Pack free and would actually add it on. He said he would have the hitch and a remote starter installed. He said he would give me 4 years of maintenance versus the usual 2. He also said he would send someone with new paperwork last Saturday. No one showed up. No one called. Nothing has been done. I have not heard from him since. So, I write this review because after 5 weeks, Joe Machens Hyundai has failed to correct the situation. And, as of January 11, 2018, I do not have a title, I do not have a car I can drive, my temporary plate expired a week ago. More

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Flat out Amazing 😁 I just wanna say how amazed I am with my new car. This is going to make my new Year even more special. Thanks hyundai dealership I just wanna say how amazed I am with my new car. This is going to make my new Year even more special. Thanks hyundai dealership More

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Could have done better Positive: I felt like the price for the car I purchased was fair and the price for my trade in was fair. For the most part dealing w Positive: I felt like the price for the car I purchased was fair and the price for my trade in was fair. For the most part dealing with Ed was ok. Negative: The car only came with one set of keys. Our sales rep kept telling us he would check on the other set. We were not told there was no other set of keys until we signed the paperwork. Then we were told it would cost us $200 to get another set of keys. I felt this information was not given to us until after we signed the paperwork. Then to tell us we had to pay the $200 for the extra set was not good customer service at all. I test drove the car for a couple of days. When we brought the care back and signed the paperwork they told us they would kept the car to have it detailed. I think the car just sat in the back until we came back to get it. There was still dirt on the inside of the car. I actually got a towel and cleaned some of the dirt off myself while I was at the dealership. Even though my sales rep said it wouldn't come off. Never got the necessary paperwork to title the vehicle. When I called about this, I finally got a call back 2 days later. I brought the inspection slip as requested back to the dealership so the could send off the title paperwork. I was told I needed to ask for a certain person when I got to the dealership to drop off the inspection slip. I did this and of course this certain person was not there. I was told they would fill my car up with gas for bringing the inspection slip back to the dealership. No one filled up my car with gas while I was there. I am happy with the vehicle I purchased but was not happy with sales experience. Next time if you don't think there is another set of keys be honest up front and not after the fact. Don't tell me you are going to professionally detail my car then give back to me dirty. Scott Turner More

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Excellent Service My vehicle has left me stranded. I called the dealership (30 miles away) to inquire about a vehicle. Not only did they have the vehicle I wanted at th My vehicle has left me stranded. I called the dealership (30 miles away) to inquire about a vehicle. Not only did they have the vehicle I wanted at the right price, they also came and picked me up. They went above and beyond. I would highly recommend them to anyone in the market for a vehicle. More

by codyechternacht@gmail.com Verified Customer Verified Customer

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