Dzevad Masinovic | Page 2
Sales Manager
Suntrup Kia South
6263 S. Lindbergh Blvd.
St. Louis, MO 63123
112 Reviews
Write a Review112 Reviews of Dzevad Masinovic
December 06, 2023
Seemed like a nice person, but he was misleading and had poor follow up. I already had a poor experience with my kia forte regarding my engine, so I decided to trade it in. The service department say nothin poor follow up. I already had a poor experience with my kia forte regarding my engine, so I decided to trade it in. The service department say nothing was wrong with my engine, I just needed a tune up, but when I did the trade-in that same day, Armando said that they could only give me 3,000, because of my engine. When I was choosing a used car, my mother and I asked about the car. It had high mileage. He said it was a one person owner. My mother asked if there were any recalls on the car, he said no. They check out all their cars before they sell them. I asked to see the history on the car, he said, he's have to get it from Suntrup Nissan, he didn't have access to the system. I asked to see all the checklist of what they looked at, he said he'd have to get it from the other dealership. He took me to the man in finance and he ran through the paperwork and rushed me through, giving me a 2 foot long front and back contract to sign, which I later found out I could have taken home with me for 3 days to read before I signed off on it. They sold the car as is. Look at my picture. You'll notice how dark it is. I didn't even realize I didn't even get floor mats, but Armando did let me know I could buy some from the dealership at cost. I did some research on the car and found out there had been a recall on it since August. It was a tire rod issued, that is why the car was not driving well!!! I did a simple search online and found out, not only did it have a recall, but it had never been remedied. I continued to contact Armando for the "checklist" for what was done, he never supplied it, but couldn't wait for me to complete this survey. I ended up going to Suntrup Nissan to get my recall taken care of and it was a God move!! I found out there that my car had been bought at an auction and was a rental car. I was treated well there and they helped me trade in that car for a new one. My credit took and unnecessary hit, because of Suntrup Kia, the service was poor, and I felt like prey. They abused my trust. I should have walked away once someone told the first lie, but I had hoped at some point it would get better. It didn't. I hope this review helps someone not to have the same experience that I did. Unfortunately, I can't give them zero stars. More
Other Employees Tagged: Dave Chadwick, Aaron Paton, Brandon Rea, Butch Suntrup, Brian Richter , Ashlynn Clifford, Armando Perez
August 07, 2023
Everyone was super friendly and very helpful. James was an awesome sales man I'd 100/10 recommend going to get a car from him. James was an awesome sales man I'd 100/10 recommend going to get a car from him. More
Other Employees Tagged: James Bullock, Lazarus Moore , Bob Dees
June 28, 2023
They made the purchase/process of my new car easy, and worked hard to get me into it. The experience was a relief after my accident. worked hard to get me into it. The experience was a relief after my accident. More
Other Employees Tagged: BJ Bruner, Lazarus Moore
June 19, 2023
We had the best experience we have ever had buying a car at Suntrup! They were fair and reasonable, low pressure, but willing to deal! We will come back at Suntrup! They were fair and reasonable, low pressure, but willing to deal! We will come back More
Other Employees Tagged: Rafaela Amabile
April 01, 2023
Best dealership experience I have ever had. Great people to work with. Fast, honest, and helpful. Great people to work with. Fast, honest, and helpful. More
Other Employees Tagged: Jarrod Rucks , Bryan Pablo Vega
March 07, 2023
January 09, 2023
Fast efficient service and good customer service. Helped me purchase my very first car and answered all my questions and concerns while getting me the best deal as well. Helped me purchase my very first car and answered all my questions and concerns while getting me the best deal as well. More
Other Employees Tagged: Dzenis Krivic , Julie Hallett
November 21, 2022
Most professional and amazing salesman. Sat in the car when we bought it and explained everything. Sat in the car when we bought it and explained everything. More
Other Employees Tagged: BJ Bruner, Cindy Greiwe , Easton Huffhines
October 09, 2022
I went to Suntrup Kia to specifically test drive a 2017 Nissan and 2018. I had to find someone to help me. I saw Robyn and asked her. She then took my info and I asked about the 2018. She told me that it Nissan and 2018. I had to find someone to help me. I saw Robyn and asked her. She then took my info and I asked about the 2018. She told me that it was at the Hyundai store and I could stop by there and ask them to compare the 2017 to the 2018 so that's what I did. I don't know what happened in between that time but I got a rude text message from her stating that someone else wanted to look at the car I was test driving and that I should not be trying to get a new salesman to replace her. When I got back to the dealership she wouldn't even address me face-to-face she sent someone else out to talk to me. We were told by the GM that the salesman at the Hyundai store had posted something rude in a group text that they have for all the salesperson. I was upfront with the salesman Patrick at the Hyundai store that I was working with Robyn. Obviously my business was less important than the sales rivalry. More
Other Employees Tagged: Robyn Jensen
September 28, 2022
Very pleasant experience. We took our time looking at a great selection of new and used vehicles and feel comfortable with the SUV we chose. Would highly recommend the deal We took our time looking at a great selection of new and used vehicles and feel comfortable with the SUV we chose. Would highly recommend the dealership to anyone looking for a new or used car. Salesman and staff were knowledgeable and helpful. More
Other Employees Tagged: BJ Bruner , Lucas Blair