Butch Suntrup

This is my third car bought from here. Great experience and he is the best. He took his time and explained my new car to me. Great experience and he is the best. He took his time and explained my new car to me. More

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Seemed like a nice person, but he was misleading and had poor follow up. I already had a poor experience with my kia forte regarding my engine, so I decided to trade it in. The service department say nothin poor follow up. I already had a poor experience with my kia forte regarding my engine, so I decided to trade it in. The service department say nothing was wrong with my engine, I just needed a tune up, but when I did the trade-in that same day, Armando said that they could only give me 3,000, because of my engine. When I was choosing a used car, my mother and I asked about the car. It had high mileage. He said it was a one person owner. My mother asked if there were any recalls on the car, he said no. They check out all their cars before they sell them. I asked to see the history on the car, he said, he's have to get it from Suntrup Nissan, he didn't have access to the system. I asked to see all the checklist of what they looked at, he said he'd have to get it from the other dealership. He took me to the man in finance and he ran through the paperwork and rushed me through, giving me a 2 foot long front and back contract to sign, which I later found out I could have taken home with me for 3 days to read before I signed off on it. They sold the car as is. Look at my picture. You'll notice how dark it is. I didn't even realize I didn't even get floor mats, but Armando did let me know I could buy some from the dealership at cost. I did some research on the car and found out there had been a recall on it since August. It was a tire rod issued, that is why the car was not driving well!!! I did a simple search online and found out, not only did it have a recall, but it had never been remedied. I continued to contact Armando for the "checklist" for what was done, he never supplied it, but couldn't wait for me to complete this survey. I ended up going to Suntrup Nissan to get my recall taken care of and it was a God move!! I found out there that my car had been bought at an auction and was a rental car. I was treated well there and they helped me trade in that car for a new one. My credit took and unnecessary hit, because of Suntrup Kia, the service was poor, and I felt like prey. They abused my trust. I should have walked away once someone told the first lie, but I had hoped at some point it would get better. It didn't. I hope this review helps someone not to have the same experience that I did. Unfortunately, I can't give them zero stars. More

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Great service and James made my experience very easy and quick. Would recommend to friends and family. quick. Would recommend to friends and family. More

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Finally, a consumer’s dream experience. Suntrup Kia and their team cohesively worked together to provide an efficient and direct solution for our needs. We came in knowing what we wanted to Suntrup Kia and their team cohesively worked together to provide an efficient and direct solution for our needs. We came in knowing what we wanted to spend and left spending even less! Looking forward to upgrading my next vehicle with this team again. More

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Dealership is hit and miss, after we bought our Kia sportage there we could not get return phone calls and this was this past year, my husband and I decided once you buy one of their cars they have no sportage there we could not get return phone calls and this was this past year, my husband and I decided once you buy one of their cars they have no time for you! More

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The dealership is great. My experience with Robyn Jensen is 1000 % the best experience I could have hoped for from the minute we met. She has walked me thru all my questions My experience with Robyn Jensen is 1000 % the best experience I could have hoped for from the minute we met. She has walked me thru all my questions with kindness and understanding. More

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Brandon, was a great help to the wife and I, what a guy! He listened to our needs when picking out a car. Brandon, is the type of salesman you want to talk with, very knowledgeable about the vehicles and He listened to our needs when picking out a car. Brandon, is the type of salesman you want to talk with, very knowledgeable about the vehicles and patient when it comes to disision making. Brandon, really did his best at helping us through the deal from start to finish. I highly recommend Brandon, when it comes to purchasing a car with the Kia Dealership! The team as a whole made us feel very welcome! William and Denise More

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Suntrup went out of their way to make me feel like family!! Everything was quick quick and easy!!! I wouldn’t go anywhere else for my next car!! family!! Everything was quick quick and easy!!! I wouldn’t go anywhere else for my next car!! More

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very poor service paid 6 grand for a engine could not even drive it home the so called advisor what a joke never recommend very poor communication even drive it home the so called advisor what a joke never recommend very poor communication More

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I have always received fabulous service at Suntrup and this experience was no exception! The Suntrup family of dealerships always go the extra step to take care of their customers and that is always appre this experience was no exception! The Suntrup family of dealerships always go the extra step to take care of their customers and that is always appreciated! More

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