Don Yu | Page 4

It was a pleasure to work with Don. He was honest about what he could deliver, stayed with us despite the 2021 vehicle shortages, and got us the exact set of options and colors we wanted. Thank you Don! what he could deliver, stayed with us despite the 2021 vehicle shortages, and got us the exact set of options and colors we wanted. Thank you Don! More

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I began looking to buy a new car in October of 2021. I soon discovered that things had changed tremendously since the last time I had bought a new car roughly thirteen years ago. The days when you could w soon discovered that things had changed tremendously since the last time I had bought a new car roughly thirteen years ago. The days when you could walk into a dealership and test drive a new car from a wide variety of vehicles on the lot, are over (at least for now). In today's world, in order to buy a new car you have to order it, hold it, wait until the company builds it, and then wait for it to be shipped to the dealership. This took roughly three months. Don Yu was my sales rep at Toyota Suburban in Farmington Hills. From the moment I met him he was friendly and very accommodating. He explained everything to me and made himself available if I had any questions. From time to time he would update me on where we were in the process. I believe he is a man of integrity. He answered all of my questions and navigated me very well through the entire process. It was a pleasure working with Don. It was also a pleasure doing business with Suburban Toyota of Farmington Hills as a whole. When I first walked in, I was greeted warmly and treated respectfully. I must say that this was the second Toyota dealership I had been to that day in October. At the first dealership (I won't mention the name) the sales rep behaved as though he wasn't really interested in assisting me in buying a new car and proceeded to tell me how difficult it would be, which is what led me to Suburban Toyota at Farmington Hills: totally different atmosphere. This dealership acted like they wanted to sell me a car; which was great, because I wanted to buy one. The environment at Suburban Toyota of Farmington Hills is very inviting. It is very clean, well kept, and state of the art. Five stars for both Don and Suburban Toyota of Farmington Hills! Great customer service! More

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Sorry for the late review. I purchased my Lincoln in October 2018 . Great, hassle free experience. I would definitely purchase another vehicle from Don at Suburban Toyota October 2018 . Great, hassle free experience. I would definitely purchase another vehicle from Don at Suburban Toyota More

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This dealership was fantastic! Don Yu and Joe Lehr made buying a car a painless experience. Very friendly and not pushy at all. Honest quote with no hidden fees. Don made sure to take the time to go over e buying a car a painless experience. Very friendly and not pushy at all. Honest quote with no hidden fees. Don made sure to take the time to go over everything about the vehicle- even in the middle of a snowstorm. As far as customer service, they went above and beyond! Will definitely be back next time I’m in the market for a vehicle. More

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Don assisted me with everything I needed. He is very helpful, not pushy, and honest. He is trustworthy and will give you options that will suit your needs. He made sure I am well taken care of. Thank helpful, not pushy, and honest. He is trustworthy and will give you options that will suit your needs. He made sure I am well taken care of. Thank you Don! More

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He answered questions very nicely and quickly. My car was described as he said. He is transparent and trustable. I took a personal check by mistake which should have been a cashiers check and he delivered my described as he said. He is transparent and trustable. I took a personal check by mistake which should have been a cashiers check and he delivered my car to where I live. I really appreciate him. I’m telling all my friends this dealership place is by far the best. More

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He is the best, helped us at perfect time with wonderful patience and support. Down to earth person with lots of love and with big smile. Optimistic and hilarious he is. Also met Don Yu and Abdul Lev patience and support. Down to earth person with lots of love and with big smile. Optimistic and hilarious he is. Also met Don Yu and Abdul Levy. Both are wonderful people, they exactly know what they are doing with high skill and making customers comfortable at work space. Thanks for all three of you, cheers 🥳💚 Happy to be a part of Toyota Farmington Hills 🥳😇 More

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Don was very helpful through this whole process I really appreciated the help from him! appreciated the help from him! More

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Everyone was great and so helpful. We got exactly what we wanted and the monthly price matched what we saw online. We loved our experience! wanted and the monthly price matched what we saw online. We loved our experience! More

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Don is T.H.E. B.E.S.T! Warm, knowledgeable, supportive, humorous, diligent, straightforward. He listened carefully to my needs, then walked me through the process one step at a time. I spent 3+ hours wit humorous, diligent, straightforward. He listened carefully to my needs, then walked me through the process one step at a time. I spent 3+ hours with him! The whole team at Farmington Hills Toyota was exemplary. My hats off to all of them, but especially to Don Yu whose insight and personal touch were high quality and high class! More

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