Derrick Jones | Page 2

Overall positive experience at the Toyota dealership. Would consider again in the event of a future car purchase. Would consider again in the event of a future car purchase. More

by Chyrl Verified Customer Verified Customer

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The new approach to selling cars is not to my liking. Too many questions that do not pertain to the bottom line of which car I want to buy. How many miles a year do I drive???? Please do not ask me ho Too many questions that do not pertain to the bottom line of which car I want to buy. How many miles a year do I drive???? Please do not ask me how much I want to pay. Quote your best offer!! Didn’t like any of the finance guys! I felt like I was being interviewed by the FBI. Make it a simple process- please. More

by KAYNEWMAN44 Verified Customer Verified Customer

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Worst experience sold me a vehicle that had so many issues after 5 days of purchase was at there services department for 5 days just for them to tell me that they wouldn't take care of the issues just issues after 5 days of purchase was at there services department for 5 days just for them to tell me that they wouldn't take care of the issues just awful service the general manager wouldn't even come and give me a explanation or try to solve the problem i would recommend everyone to stay away from this dealership!!!! I will be summiting my compliant with the BBB More

by DALEYZA_SANTI Verified Customer Verified Customer

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Absolutely the worst buying experience of my life. This place is nothing but a rip off and would highly recommend everyone avoid them like the plague!! This place is nothing but a rip off and would highly recommend everyone avoid them like the plague!! More

by terrimac58 Verified Customer Verified Customer

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Wade Elliott at shottenkirk toyota granbury was amazing to work with. He was very knowledgeable and did not try to pressure me. I will definitely go back again! to work with. He was very knowledgeable and did not try to pressure me. I will definitely go back again! More

by TEAKKA37 Verified Customer Verified Customer

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I am very pleased with my new car and the help of Tiffany Akins but her manager Derrick not so much. He was very friendly but didn't get me all the information I had asked for and honestly screwed the payme Akins but her manager Derrick not so much. He was very friendly but didn't get me all the information I had asked for and honestly screwed the payment options for us. He agreed to make a couple deals leading us to believe that we should bank with him when all he did was raise the prices I had to pay. I came in prepared with a loan but with the "deals" he made the total was supposed to be better to finance through them not worse. I walked out paying thousands more than what they originally worked up with my loan, their payment plan made me pay more. I specifically asked for a side by side of each option, my loan and theirs, I never received theirs even after he said he would get it. He never came back after that. He never gave me the total and I didn't find out till I was with the Mr. Hinders and signing papers. I was very displeased with the way he worked. Tiffany Akins was very kind and was able to answer or find the answers to the things that she could. I am very pleased with my car I just wish I had better communication. More

by HARMONY.DOW.W Verified Customer Verified Customer

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My husband and I were prepared to pay cash for a Tiguan to replace our daughters car yha go totalled. (Not her fault). We offered to pay for the car plus tt&l. We were informed that we had to purchase $ to replace our daughters car yha go totalled. (Not her fault). We offered to pay for the car plus tt&l. We were informed that we had to purchase $6,000 in add-ons we did not want. I have never been told I have to purchase a service plan, lo jack etc. It is false advertising and unethical on their part. I suggest avoiding any dealership with the name shottenkirk. More

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