Dean Fay
Dean Fay at Arlington Heights Buick GMC
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Dean Fay | Page 2

Service Writer

Arlington Heights Buick GMC

777 W Dundee Rd
Arlington Heights, IL 60004

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4.7
155 Reviews

Dealership Experience

3 yrs, 10 mos

Industry Experience

6 yrs, 1 mo

Languages Spoken

English English

4.7

155 Reviews

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155 Reviews of Dean Fay

April 02, 2024

Dealership Rating
Employee Rating

Elizabeth set a badly needed last minute appointment for me to have my Buick Lacrosse serviced. Arlington Heights Buick GMC staff always goes the extra mile to make me smile! Eliot Pergricht in sales is a p More

by Broker80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eliot Pergricht, Michael Audino , Alli Aiello

Apr 03, 2024

Arlington Heights Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Arlington Heights Buick GMC Team

March 28, 2024

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Employee Rating

Dean is a great and knowledgeable service writer. He is very helpful and listens to his customers. More

by Mn678
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 29, 2024

Arlington Heights Buick GMC responded

We appreciate you for letting others know about your experience working with Dean! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Buick GMC Team

March 22, 2024

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Employee Rating

I continue to have exemplary service at this dealership. Today, Dean also provided me with estimates for a future tire purchase and spent time answering addition questions. More

by Cathy
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Mar 25, 2024

Arlington Heights Buick GMC responded

Cathy, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Arlington Heights Buick GMC Team

March 21, 2024

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Employee Rating

Service done, remote start key lost not one person cared Walked away and didn’t even offer to help look for it More

by Robyn
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Mar 23, 2024

Arlington Heights Buick GMC responded

Robyn, I appreciate your feedback about your recent experience with us. Your experience with us is not the customer service that I strive to provide. Please contact me at your earliest convenience, I look forward to speaking with you. Sincerely, Ariel Szwec, GM ariel@ahbuickgmc.com

March 13, 2024

Dealership Rating
Employee Rating

Great service provided , excellent quality customer support service , good communication,the prices are right,and financing was a breeze, friendly staff.Eliot P. Was my sales person , he was so helpful More

by Spokojny84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 16, 2024

Arlington Heights Buick GMC responded

Thanks for your outstanding review! We're very happy to hear that Eliot was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Arlington Heights Buick GMC Team

February 29, 2024

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Employee Rating

I had an issue with a recently purchased vehicle and the team there was able to get the part needed, schedule an appointment that worked with my schedule and complete the service efficiently. More

by bobhammerstad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike O'Connell, Victor Melendez

Mar 01, 2024

Arlington Heights Buick GMC responded

Hi Bob, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Arlington Heights Buick GMC. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The Arlington Heights Buick GMC Team

January 31, 2024

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Employee Rating

My husband called twice to ask a question regarding the tire monitoring system that was recommended getting fixed. No one returned his call. More

by Dina
Service Price Transparency
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Recommend Dealer
No
Feb 02, 2024

Arlington Heights Buick GMC responded

Thank you for sharing this review regarding your experience with us, Dina. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Ariel Szwec, GM ariel@ahbuickgmc.com

January 31, 2024

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Employee Rating

Arlington Buick has top-notch service! Couldn’t be happier with my new Enclave! Shelley Barr and Michael Audino were incredible to work with!! More

by Andrea Novoselsky
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 31, 2024

Arlington Heights Buick GMC responded

Andrea, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Arlington Heights Buick GMC. Please feel free to contact us if you have any questions on your new purchase. Sincerely, The Arlington Heights Buick GMC Team

January 24, 2024

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Employee Rating

Every one was super nice and genuine and took care of what I needed done on my vehicle super fast. Great service! More

by Gmc360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 24, 2024

Arlington Heights Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Buick GMC Team

January 18, 2024

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Employee Rating

Since 1994, we have been buying/leasing autos from this dealership. The number one reason is the service department. I wouldn't do anywhere else even with it being a 45 minute drive each way. More

by LeeBee69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 19, 2024

Arlington Heights Buick GMC responded

Thank you for the wonderful review and for traveling to Arlington Heights Buick GMC from quite a distance, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Sincerely, The Arlington Heights Buick GMC Team

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