David Elder | Page 10
Director of Operations
Toyota of Gladstone
19375 SE Mcloughlin Blvd
Gladstone, OR 97027
102 Reviews
Write a Review102 Reviews of David Elder
July 16, 2015
They are out to earn money for themselves I don't remember the persons name that helped me when I bought my 2009 Toyota Prius, but I remember it was a good interaction and I thought that I got I don't remember the persons name that helped me when I bought my 2009 Toyota Prius, but I remember it was a good interaction and I thought that I got everything that I paid for. Not even a year later when I had to make a choice of getting rid of my Prius or face repossession, I decided to trade in my Prius and my wife's Rav4 for another car at a different dealer. The reason for my poor review is because of the Finance person that I worked with. He is the first door to the right of the main desk in the lobby on the North Side. When I was attempting to trade in my vehicle and see what cancellables were available to me is where I found all the lies and deceit. First thing was that they changed the price of my car from when my wife and I first applied for finance to a higher price that was so well done that we didn't notice the $1,000 change. Second was that I was suppose to have a Toyota Warranty for my vehicle and I found out it was a non-Toyota warranty called National which doesn't cover near as much as the Toyota warranty that I was promised to have. After the trade was complete and I returned to Gladstone Toyota, the finance person that I mentioned above made up a number he felt was fitting for me to cancel my warranty. I even asked what is an estimate of what I was going to get back and how much was the original purchase price since the shades were over my eyes for a year. He said you'll get about 20-30% back and eluded to the actual price I paid for. While still working with him and he asked me why I wanted to cancel the warranty. I informed him that I traded the vehicle at a different dealership closer to home. He got really upset and even stated, "why didn't you come buy from us". He then did something on the computer that printed out a form that I wasn't able to see and when asked he wouldn't show me. Frustrated I called the warranty company and asked what did they need for a correct odometer reading. The company informed me that I should have received a odometer disclosure from trade. Sure enough I did and the difference from what the finance person came up with and the actual amount that I told him it was around was over 750 miles off. What I told him was about 100 miles at most off. I would seriously think again about working with Gladstone Toyota. They have been shady with my family since we got our Camry from them. Side note: I did not work with David, but I needed to choose a name. More
December 28, 2014
New to me certified Tacoma A big 'thank you' to David E. for calling me to follow up on my inquiry. Tom A. was very professional and made the process run very smoothly. I'm ve A big 'thank you' to David E. for calling me to follow up on my inquiry. Tom A. was very professional and made the process run very smoothly. I'm very pleased with the quality of my new to me 2010 Tacoma. They did a good job on price and financing, which sealed the deal for me. More
Other Employees Tagged: Seth Dustin , David (financing)
October 20, 2014
Fantastic Experience 2015 Toyota Tacoma 4X4 TRD Sport I had a perfect experience from start to finish. Kermit sent me a video as soon as my truck arrived I shared it with all my friends and family. Kerm I had a perfect experience from start to finish. Kermit sent me a video as soon as my truck arrived I shared it with all my friends and family. Kermit was so professional and explained everything completely, the process was fantastic. I will recommend your dealership and my wonderful salesman to everyone I know. When I am ready for additional vehicles I will go and see Kermit!!!!! I think Kermit should be given a raise, he is the best. More
Other Employees Tagged: Kermit Steward
April 09, 2014
Awesome place I always do my services there , I like the service and like the people works there . The services is very very good and the pricing is very reasonabl I always do my services there , I like the service and like the people works there . The services is very very good and the pricing is very reasonable . More
April 08, 2014
Toyota of Gladstone Dealership I have purchased THREE brand new cars from this outstanding Toyota-Scion Dealership. I have had my service work done at this Dealership for several I have purchased THREE brand new cars from this outstanding Toyota-Scion Dealership. I have had my service work done at this Dealership for several years. Everything is super top quality. I was born in nearby Portland, Oregon, and have lived in this area of Oregon my entire life. I am a graduate of Portland State University - the largest University in the fine State of Oregon. I would highly recommend (and have done so very often already) this Dealership to anyone. Other Toyota-Scion Dealerships have tried to win my business, but I stick with the BEST - Toyota-Scion of Gladstone, Sincerely, and VERY Best Regards J. Jaeger More
Other Employees Tagged: Kyle Hulett, Jeff Karlin, SR (sales) David Ruppert (Service Manager)
May 26, 2013
I was referred to Gladstone by one of my coworkers, after reaching out to Dave Elder for a few Rav 4 for my mother he found the exact car we had been looking for and offered a very good price on the car. He reaching out to Dave Elder for a few Rav 4 for my mother he found the exact car we had been looking for and offered a very good price on the car. He referred me to Jeff Sr to take care of the deal and show my mom how to use the car. Jeff was very polite and took care of my mother and I felt comfortable with how it all went down. My mother called me after it was done and couldn't have been happier and couldn't say enough good things about how she was taken care of. Thank you Jeff and Dave. More
Other Employees Tagged: Jeff Sr.
February 28, 2013
Just purchased my New Corolla LE from Jeff Karlin Sr. What a great group of professional people. Best sales experience of my 80 plus years!! My family has purchased 7 cars from these guys and everytime What a great group of professional people. Best sales experience of my 80 plus years!! My family has purchased 7 cars from these guys and everytime is easy and fast. They explained everything at a nice slow pace and offered a secondary delivery if I have any future questions!!! Thanks to all of the great folks at Toyota of Gladstone. More
Other Employees Tagged: Jeff Karlin Sr
September 23, 2012
Had some BAD experiences with a KIA dealership in Portland that I had previously thought highly of. Followed my wife's recommendation and drove to Toyota of Gladstone. I was a little wary at first Portland that I had previously thought highly of. Followed my wife's recommendation and drove to Toyota of Gladstone. I was a little wary at first (we wasted 3+ hours at the other dealership), but we spoke with Mr. Elder and he got us together with Sean Overton. We already knew what we wanted and narrowed our selection to two cars, and went with a Prius. I can't help but say that we are 100% satisfied with our purchase! What a great team! More
Other Employees Tagged: Sean Overton, David Elder
September 25, 2011
My husband and I had a great experience working with Rodell on the purchase of our new 2011 Toyota Prius. I am a returning customer to Toyota of Gateway and will continue to return because of their grea Rodell on the purchase of our new 2011 Toyota Prius. I am a returning customer to Toyota of Gateway and will continue to return because of their great customer service! I didn't plan on trading my car in, but Rodell was very persuasive (in a good way!). I highly recommend him. More
Other Employees Tagged: Rodell, Joe, Dave
March 12, 2011
My wife and I had been looking for a new car for a few months, when we had Toyota of Gladstone recommended to us. We were put in touch with Mr. Duy Dang. We live in Northern California, so all communica months, when we had Toyota of Gladstone recommended to us. We were put in touch with Mr. Duy Dang. We live in Northern California, so all communication was done via email and phone. Duy was always extremely responsive, helpful, professional, and very patient with questions we had about the different vehicles, features, and package options. Duy came up with two very good options for us, and we chose a vehicle and began the purchase. We made preparations for me to fly up and pick up the new car and drive it back home. Duy picked me up at the airport, and took me to the dealership. Upon arrival at the dealership, I saw that my car was waiting on the showroom floor waiting for me and all paperwork was ready for my signature. Everything was completed in less than one hour, which was nothing less than amazing considering how painful the purchase process has been at other dealerships in the past. Duy made sure the vehicle was detailed with a full tank of gas. I was given a detailed walk through of all of the features on the vehicle and in depth service training, handed the keys and drove off the showroom floor. Duy followed up with phone calls and emails to not only make sure that we were happy with the purchase, but to make sure that I had arrived home safely. Customer service that truly goes above and beyond. This dealership which is managed by Mr. David Elder, is clean, fair, friendly, and customer service focused. The pride everyone has in their work and their dedication to their customers is nothing less than excellent. This is something that I have not found at other car dealerships in the past. Purchasing a car from them was a very pleasant experience and I would recommend them to anyone looking for a vehicle. We can’t say enough good things about Duy and Toyota of Gladstone More
Other Employees Tagged: Duy Dang, David Elder