David Duffey

My wife set up an appointment for an oil change and tire rotation of Friday with Travis Pearcy, she was there for 3 plus hours then she was told that they put the wrong part on my truck and started the moto rotation of Friday with Travis Pearcy, she was there for 3 plus hours then she was told that they put the wrong part on my truck and started the motor and oil went everywhere. Travis said they cleaned all of the oil up and if she had any problems to call him back. My wife asked is it ok to drive my truck or does she need to just park the truck, Travis said it was all taken care of and ok to drive. My wife went and did her errands the rest of her day. My wife parked the truck in our driveway which we just bought a new home 14 months ago with new pavers. I get home shortly after and there is oil all over my new pavers. I called Travis and sent him pictures, Travis asked if I could bring the truck back. I was able to bring the truck back the next day and met with Travis and his mechanic. They took me inside of the shop and put my truck on the lift and the mechanic said there was oil everywhere and that Travis should of never let my wife take my truck home because of the oil everywhere and the engine getting too hot could have caused a fire. The mechanic said he needed to let the truck sit for an hour to let the engine cool off before using the power washer. Travis said while you are waiting, they would fill up my gas tank and also wash the truck. I walked out of the waiting room ten minutes later and saw at the northwest corner of the building the mechanic using a garden hose to wash the oil from under my truck. Travis called me and asked me where I was at, I said watching your mechanic spraying my truck down, I said to Travis I thought you were going to wait until my truck cools off before washing it down, Travis response, it cooled off fast. After I said I don't like f...ing liars, Travis hung the phone up. I walked around the building and found the mechanic and said please give me back my keys and I asked to speak with a manager. 5 minutes later two guys speed around the corner in a black truck cut in front of my truck like bullies. The smaller of the two of them said to me, you threaten my guy..... I said excuse me and also said this how is you address me? The two guys surrounded me trying to intimidate me. I asked the guy that was talking down to me what is your name? He said John and I asked for a last name, John said get the f.. out of here and never come back, I asked the taller one the what is name was and he would not tell me. John said again get the f... out of here and never come back, as I was walking to my truck the taller one said do not come up to like that. I had nowhere to go. Two xxxxx acting tough at a dealer ship knowing what they had did was wrong and this is how they act. I think John name is John Parske and the other one is Mark L'Abatte. If Courtesy was really wanting to fix the problem, check out the cameras at the southwest corner of the building and see how your management treat customers. I will not come back or refer anybody I know. I still have oil underneath my truck. More

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To all the ones at Courtesy Jeep, you guys absolutely ROCK!! Alex Hightower, I have to say is truly exceptional and is extremely knowledgeable about all things Jeep and than some! Keep up the great job � ROCK!! Alex Hightower, I have to say is truly exceptional and is extremely knowledgeable about all things Jeep and than some! Keep up the great job 👍🏼 👏 More

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David Duffey truly is a man of his word! I ran into an issue with a recent purchase and David took my call on his weekend off and listened to me. he said he would call Monday and he did. He I ran into an issue with a recent purchase and David took my call on his weekend off and listened to me. he said he would call Monday and he did. He said he would work non-stop to get it handled and HE DID! I never have come across someone so honest and hard working! Thank you so much David for turning my purchase back into a happy one! You are awesome!! More

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Great experience! Matt F was our guy from start to finish with a few other great helpers along the way. Thank you Matt & Team for a great new car purchase experie Matt F was our guy from start to finish with a few other great helpers along the way. Thank you Matt & Team for a great new car purchase experience. JR More

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Andre is an amazing salesperson . Showed me what I wanted and actually listened . David Duffey was amazing as well. Showed me what I wanted and actually listened . David Duffey was amazing as well. More

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I had a great experience working with Andre and the Courtesy Jeep team. Everyone was very helpful and easy to work with. And I'm very happy with my new Grand Cherokee. Courtesy Jeep team. Everyone was very helpful and easy to work with. And I'm very happy with my new Grand Cherokee. More

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Teddy and Matt did a great job start to finish. David was there after sale to take care of a small issue right away. Highly recommend! David was there after sale to take care of a small issue right away. Highly recommend! More

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I had the great opportunity to work with Teddy to purchase my new Jeep. He was so easy to work with and I never felt like I was dealing with a car salesman (sorry Teddy, it’s a stigma) and he was a g purchase my new Jeep. He was so easy to work with and I never felt like I was dealing with a car salesman (sorry Teddy, it’s a stigma) and he was a great problem solver. I would highly recommend him!! Marcus was equally knowledgeable in finance and so easy to work with. He made a great experience, better. I would also like to thank Joel, the Manager who just made it all come together. (Plus, he smells as good as Teddy’s eyelashes are long!). I have bought a lot of cars in 30 years and I’m a loyal Jeep buyer. One of the most unique parts of the experience was hearing from the Courtesy team how amazing the family who owns this dealership treats their employees. It’s refreshing to hear that the owners care because I know that extends to the customer. I am also in sales. Thank you all so much!! More

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Our experience started and ended very smoothly! Matt was always quick to respond to text messages and emails even though I sent a million texts. Even when I cancelled an appointment with him at th Matt was always quick to respond to text messages and emails even though I sent a million texts. Even when I cancelled an appointment with him at the dealership he was still 100% professional. He was never pressuring and always helpful. This was one of the easiest purchases I’ve made in a while. I was never pushed in any certain direction to buy any certain type of vehicle. Matt simply let us wonder around the lot and answered all of our questions. Glad we went with a Ram and Matt was able to work it with the other dealership quickly. More

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Everyone was pleasant, personable, happy to help my brother Will and I. Matt, James, David, Nikko and Lisa helped us.It was a pleasure to spend time with them. I felt like we knew each other as soon a brother Will and I. Matt, James, David, Nikko and Lisa helped us.It was a pleasure to spend time with them. I felt like we knew each other as soon as we all started talking. They couldn’t do enough to make us feel welcome.I never felt bored being there through the process of my brother purchasing his new truck. They all knew their position and were able to answer all our questions. Great team ! More

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