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David Disch

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David Disch

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David Disch | Page 3

Service Advisor

Heiser Ford Lincoln

1700 W Silver Spring Dr
Glendale, WI 53209

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3.7

28 Reviews

Overview Reviews (28) Inventory (222)

3.7

28 Reviews

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28 Reviews of David Disch

February 14, 2024

Dealership Rating

Employee Rating

Positive experience, I'll be back. I'd give a 5 if the car wash happened like i have come to expect. I'd give a 5 if the car wash happened like i have come to expect. More

by jim.labiszak

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: David Disch

Helpful 0

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Feb 14, 2024 -

Heiser Ford Lincoln responded

Thank you for your business and this review, Jim. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

February 14, 2024

Dealership Rating

Employee Rating

Explained each service that was done on my vehicle. The time it would take Explained The time it would take Explained More

by SWILLIAMS_56

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: David Disch

Helpful 0

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Feb 14, 2024 -

Heiser Ford Lincoln responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Ford Lincoln. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

February 13, 2024

Dealership Rating

Employee Rating

Heiser provides exceptional service and their valet service is very helpful. I am a strong supporter. service is very helpful. I am a strong supporter. More

by LUVMAR3

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: David Disch

Helpful 0

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Feb 14, 2024 -

Heiser Ford Lincoln responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

February 10, 2024

Dealership Rating

Employee Rating

Recall work got done, but had to bring it back a second time because they missed tightening a bolt the first time and it was making a clicking sound. time because they missed tightening a bolt the first time and it was making a clicking sound. More

by Joseph.mueller

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: David Disch

Helpful 0

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Feb 11, 2024 -

Heiser Ford Lincoln responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Joseph, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

February 09, 2024

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Employee Rating

Took nearly 3 weeks to get an appointment for an issue that Heiser caused on my vehicle. Couldn't get anyone on the phone to actually help me during that time period. When I'd call, I was placed on hold f that Heiser caused on my vehicle. Couldn't get anyone on the phone to actually help me during that time period. When I'd call, I was placed on hold for 15-30 minutes at a time and usually someone would pick up and hang up causing me to have to call again and do it all over. On day 2 of service, I received a call saying my vehicle needed a radio which was false information. Thank goodness I work with cars and that I was aware the issued caused was their fault and needed a software update otherwise I would've paid hundreds if not thousands for something not actually needed. To add insult to injury Heiser charged a fee to correct a problem they caused. After having my vehicle 2 days the oil change still wasn't preformed, but they were able to finally correct the main issue it was in for so there is one positive. More

by paige.greivell

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Helpful 0

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Feb 12, 2024 -

Heiser Ford Lincoln responded

We're sorry to hear about your experience, Paige, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

February 08, 2024

Dealership Rating

Employee Rating

Friendly and respectful Service was presented and easy to understand Staff was very informative and pleasant understand Staff was very informative and pleasant More

by CKCRHIA

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: David Disch

Helpful 0

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Feb 08, 2024 -

Heiser Ford Lincoln responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with David and our team, and we look forward to working with you again. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

February 02, 2024

Dealership Rating

Employee Rating

David promptly solved the issues, called to inform the status of work. Job well done, the car is working fine status of work. Job well done, the car is working fine More

by ce.alejandro.cano

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: David Disch

Helpful 0

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Feb 03, 2024 -

Heiser Ford Lincoln responded

Alejandro, thank you for choosing Heiser Ford Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

January 31, 2024

Dealership Rating

Employee Rating

Wrost experience of my life. i give these people 0 rating They not take customers complain seriously i give these people 0 rating They not take customers complain seriously More

by balindermund2512

Verified Customer

Recommend Dealer

Other Employees Tagged: David Disch

Helpful 0

Report | Print

Feb 03, 2024 -

Heiser Ford Lincoln responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

Feb 03, 2024 -

balindermund2512 responded

Very bad customer dealing they keep my car whole day and in the evening time they say we not do nothing and also said come tomorrow

Feb 03, 2024 -

balindermund2512 responded

I give zero rating how heiser Ford give response to the customers

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David Disch | Page 3

Service Advisor

Heiser Ford Lincoln

28 Reviews of David Disch

Dealership Inventory (222 Vehicles)

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