Dave Gossett
Dave Gossett at Mercedes-Benz of Coral Gables

Dave Gossett | Page 3

Service Manager

Mercedes-Benz of Coral Gables

300 Almeria Avenue
Coral Gables, FL 33134

5.0
169 Reviews
5.0

169 Reviews

Write a Review

Dealership Experience

11 yrs, 9 mos

Industry Experience

11 yrs, 9 mos

Languages Spoken

English English

169 Reviews of Dave Gossett

April 12, 2021

Dealership Rating
Employee Rating

This is one of the few MB dealers that doesn’t do the hard sell. Representatives like Dave Gossett are the reason I keep coming back to MBCG. They fix what’s actually wrong with the car! More

by Ronbro87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 13, 2021

Mercedes-Benz of Coral Gables responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

April 12, 2021

Dealership Rating
Employee Rating

Wonderful and personalized service from Dave Gossett. Quick, efficient and friendly service. Would definitely recommend CG MB to family and friends. Car was detailed and washed too. More

by beechamrad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 13, 2021

Mercedes-Benz of Coral Gables responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dave met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

March 17, 2021

Dealership Rating
Employee Rating

I was literally blown away by the professionalism and personal care applied to my inquiry and repairs! Lorena is a true professional and a great person! More

by ArtEsq
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Lorena is a gem worth placing in a crown! Her customer service is remarkable, particularly compared to Braman dealerships

Mar 17, 2021

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

March 04, 2021

Dealership Rating
Employee Rating

Dave is very quick to response in very professional manner,As always great service and very kind, great job explaining and keeping me updated with excellent customer skills More

by Vivian2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 04, 2021

Mercedes-Benz of Coral Gables responded

Thank you, Vivian, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Dave here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

February 25, 2021

Dealership Rating
Employee Rating

I have never filled out a review on any service provider before now. Incredible experience as I was new to Miami and needed a dealer--this is now my go-to dealer based on the way they handled my same-day s More

by Anonymous
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Feb 25, 2021

Mercedes-Benz of Coral Gables responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that our service team met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

February 23, 2021

Dealership Rating
Employee Rating

Great service everyone was really friendly.I was easily Great service everyone was really friendly. I was easily accommodated for the appointment. Even thought this was a company recall they were fast and More

by rodgutierrez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Fernando Rengifo, Aldo Guerra, Freddy Espinoza, Frankie Cao, Marcos Gonzalez, Alex Morales , Jose Artiles, Tony Fuentes, Guillermo Requena

Feb 23, 2021

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

February 15, 2021

Dealership Rating
Employee Rating

Initial contact call to Service Department not the best; but once connected with my Service Advisor, everything was perfect, including scope and quality of work! More

by Paul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 16, 2021

Mercedes-Benz of Coral Gables responded

Hello Paul, Thank you for taking the time to submit a review. We are so glad we could assist you with your service needs. We truly appreciate your business. We apologize, however, for the miscommunication with your initial contact call. If you would like to further discuss your concerns, feel free to contact me at your convenience. Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com

February 01, 2021

Dealership Rating
Employee Rating

Thanks David Gossett for excellent outstanding service!! His dedication, caring and attention to detail in maintenance of my car is very much appreciated. David is very professional and always willing to a More

by mlee-keow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 01, 2021

Mercedes-Benz of Coral Gables responded

We are very happy to hear that David provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

January 17, 2021

Dealership Rating
Employee Rating

As always service was excellent. From the moment we took the car in service was amazing. Everyone’s very professional. Thanks to Dave Gosset for making the experience truly pleasant. More

by vvruiz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 17, 2021

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your thoughts on working with Dave. We're glad to hear he delivered such a great experience! We appreciate your five-star review! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

January 12, 2021

Dealership Rating
Employee Rating

They have defects in the service area and carelessness with the vehicles when they deliver it since they delivered mine without gasoline and with oil failure.The car shows that the oil meter is low and I More

by rubenoropeza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: And Francisco, new employee

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