Darryl Becker | Page 7

My Byer's experience was good, until I drove off the lot So I want to start by saying I did have a positive BUYING experience overall with Byers. After leaving the lot though is a different story. Mo was So I want to start by saying I did have a positive BUYING experience overall with Byers. After leaving the lot though is a different story. Mo was our salesman and in my opinion a genuinely personable and helpful guy. But Mo took me on at the same time he had an appointment to meet with another customer. Rather than having another sales agent assist us, our visit was extended well beyond what it should have been while Mo dealt with his other clients. Once we had his full attention things went much smoother and, even while flustered at times, Mo helped me get a great car. Now this car was being used as a mail-car for the dealership, so it did need some serious cleaning inside and out. The service center was closed for the weekend, however Mo assured me I could stop by absolutely whenever and get a full detailing service, no problem. So naturally, I wanted to get back in as soon as possible to get those annoying stickers off in order to see the road and to get my new baby all cleaned up to really show off. So I made an appointment to get it taken in a few days later. The receptionist who made the appointment assured me it would be no issue if my father took the car in for me for the appointment as I work 9-5 during the week. She additionally said it should take about 3-4 hours (MUCH longer than Mo led me to believe) and that a rental car would be provided which fine, while inconvenient, not a super big deal. Now flash forward to appointment day and my father, who lives in South Columbus, took the car up to Delaware, a good 45 minute drive, for the 10:30am appointment. Because he didn't want to drive too far in the rental car with gas prices what they are, he stuck around the area to hang out and grab lunch and relax for the next 3-4 hours. Flash forward to 2:30pm when he's expecting a call that service is complete he instead is told that the car will actually not be available for pick up until TOMORROW MAYBE. Mind you, he made the 45 minute trek up with the previous guarantee that this wouldn't be a big deal and this is the only day in the foreseeable future either of us can come in. On top of having to pay for the gas needed to fill up the rental and wasting his previous 4 hours for nothing. Thankfully some respite came in the form of the Used Car Manager, Darryl Becker. Almost seven hours after arriving at Byer's we finally got some sort of sympathy for how ridiculous the situation was. Whatever Darryl said to those in the service center or whomever held responsibility for the situation, the car finally was returned completely cleaned and with a newly plugged tire. I'm thankful for Darryl's help in the situation but still dumbfounded that others in the staff failed to recognize what an inconvenient situation they put my father and me in. In conclusion, I just feel like the car did not need a new paint job or any extreme work other than to replace one tire that had a nail in it and give the inside and outside some TLC. I don't understand how for a service center open until 6pm originally said that they would not be able to complete work on a car brought in at 10:30 in the morning. If I could go back in time I would have just waited to take the car off the lot if I knew it was going to take all this just to get the car in the c More

by SABRINAMAEZING Verified Customer Verified Customer

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All Star Service Personal Attention, excellent service. Repeat customer~would highly recommend sales and service. Convenient scheduling options available. On-site fi Personal Attention, excellent service. Repeat customer~would highly recommend sales and service. Convenient scheduling options available. On-site financing available. Clean well lit lot and immaculate waiting-room. More

by Prius C Verified Customer Verified Customer

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Very easy negotiation and great experience. Phil Bickel was very through and great to work with. Managers were responsive and very fair. Used car manager was professional and gave me a good pric Phil Bickel was very through and great to work with. Managers were responsive and very fair. Used car manager was professional and gave me a good price for my used car. Overall a great experience. More

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