Daniel Joo | Page 3

Just a little background, we're looking for a used car with fairly low mileage. I knew exactly which car to look at before going to the dealership. When we got to Norm Reeves Honda I was greeted by one of with fairly low mileage. I knew exactly which car to look at before going to the dealership. When we got to Norm Reeves Honda I was greeted by one of their employees. After a brief exchange of words. He said that we can't buy a car in the dealership with a budget of 25k. He also mentioned that they didn't have the cars we're looking for, which wasn't true. He pointed us to the used car section and seemed to have lost interest. We thanked him for his time and proceeded to look at the 2 cars we came for. We honestly didn't want to go inside and ask another employee for help after our first encounter. We were ready to walk out since there were other options nearby. Luckily Samuel Martinez came out to make sure if everything was ok. He's professional, courteous, and respectful. The used car came with a broken sun roof. Samuel made arrangements to get it fixed for us. He also worked with us with the pricing and gave us a substantial discount. We also showed up there 30m before they closed. The whole branch stayed with us till we finished the transaction. It was 9:30pm by the time we finished the transaction (they closed at 8:00pm that day). The service team detailed the car we purchased. I was impressed by their commitment to make sure that we were happy with our purchase. Not all of their employees provide the same level of service. Especially if you're out there looking for used cars. If you ever come across Samuel Martinez make sure to speak to him and give him a chance, you won't regret it. Thanks for being the best Samuel. More

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All of them were extremely kind, professional, and friendly. They answered all my questions and followed up with me in a timely manner. friendly. They answered all my questions and followed up with me in a timely manner. More

by hmjoo427 Verified Customer Verified Customer

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Samuel Martinez, your Sale associate was stellar. That's why after test driving a 2023 Accord Hybrid with Samuel about 2 months ago, I returned and purchased a 2024 Accord hybrid from Samuel. I had r That's why after test driving a 2023 Accord Hybrid with Samuel about 2 months ago, I returned and purchased a 2024 Accord hybrid from Samuel. I had received internet quotations from 3 other local Honda dealers but gave Samuel the first "shot." I was also able to avail of the 3.9% special financing through Honda Financing and Daniel Joo, your Financing Manager made that an easy process as well. More

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Samuel Martinez provided exceptional service during our purchase of the new CRV EXL. His friendly demeanor and knowledgeable assistance made our car-buying experience smooth and enjoyable. He guided us thr purchase of the new CRV EXL. His friendly demeanor and knowledgeable assistance made our car-buying experience smooth and enjoyable. He guided us through the process with professionalism and ensured we found the perfect vehicle. Highly recommend Samuel for his excellent customer service! More

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I had a great overall experience with Norm Reeves Honda of Huntington Beach. I’m very satisfied with both my new-to-me used car and the service I was provided :) of Huntington Beach. I’m very satisfied with both my new-to-me used car and the service I was provided :) More

by Sgarrettmiller Verified Customer Verified Customer

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He made rhe whole process amazingly simple. He answered all my questionsi in a way that was understandable, respectful, and complete. He encouraged me in exploring multiple avenues, and made su He answered all my questionsi in a way that was understandable, respectful, and complete. He encouraged me in exploring multiple avenues, and made sure that I felt like I was making the right decision. In addition, he was cheerful throughout the entire transaction, and made me feel welcome from the beginning to when I drove off the lot with a new car. More

by rjrighter Verified Customer Verified Customer

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Gilbert Ruiz was awesome. He was very helpful, friendly, fun, and responsive, and willing to work with us in order to get us the car that we really wanted. My wife and I had a He was very helpful, friendly, fun, and responsive, and willing to work with us in order to get us the car that we really wanted. My wife and I had a great experience with Norm Reeves, overall, and would definitely recommend, and even come back, to buy a car from here in the future. More

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Samuel was great working with us to get my daughter the car she wanted. Low key, easy going and calm personality. Would definitely recommend him to others looking for a car. car she wanted. Low key, easy going and calm personality. Would definitely recommend him to others looking for a car. More

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