Daniel Baster | Page 12

Continues to be excellent I have had at least 9 Mercedes Vehicles at several dealers ie coral gables , Miami , and they all have been satisfactory, however my experience at Cu I have had at least 9 Mercedes Vehicles at several dealers ie coral gables , Miami , and they all have been satisfactory, however my experience at Cutler Bay ( last 5 vehicles ) have been Exceptional , truly Head and Shoulders BETTER that the others . Fernando Lopez and Daniel Baster make all the difference! More

Helpful 0

Report | Print

Excellent service and courteous and low stress I have been bringing my car to Cutler Bay for 4 years and always had excellent service from the service department with the same team members. They ar I have been bringing my car to Cutler Bay for 4 years and always had excellent service from the service department with the same team members. They are always consistent and the fact I have been dealing with same people shows low turnover. When I went to buy a new car, the sales team was just as courteous. They took the time to explain all details about the car and made the experience very enjoyable and low stress. More

Helpful 0

Report | Print

Wonderful experience all around From the moment I walked in I was greeted by friendly and professional people. Everyone was extremely helpful. I would recommend this dealership to an From the moment I walked in I was greeted by friendly and professional people. Everyone was extremely helpful. I would recommend this dealership to anyone. More

Helpful 0

Report | Print

Amazing Customer Service After dealing with Daniel Baster for many years, our relationship just keeps getting better! He is always attentive of our needs and always goes abov After dealing with Daniel Baster for many years, our relationship just keeps getting better! He is always attentive of our needs and always goes above and beyond to provide our family with excellent value and customer service. I truly feel grateful to feel a part of the Mercedes Benz of Cutler Bay family and I could never see us doing business with anyone else. Thank you Danny for endless dedication... More

Helpful 0

Report | Print

Excellent service As expected. This is the forth Mercedes Benz we purchase at Cutler Bay's dealer. Always great service, quick, fast and no surprises. I recommend them. As expected. This is the forth Mercedes Benz we purchase at Cutler Bay's dealer. Always great service, quick, fast and no surprises. I recommend them. More

Helpful 0

Report | Print

The first reason why you purchase a Mercedes Benz or an The first reason why you purchase a Mercedes Benz or an expensive car period, is because you automatically assume that you are also buying a prop The first reason why you purchase a Mercedes Benz or an expensive car period, is because you automatically assume that you are also buying a proper customer service at all times. Sadly that does not happen at your service department. I've purchased 3 Mercedes Benz up until now and every time I have been at your service department I've left very upset and disappointed. At the beginning I thought that maybe I just met that one person at a bad day and gave it several other tries but there was no improvement from anybody. They have acted rudely, disrespectfully, and very patronizing. Honestly it's very sad that a respected company such as Mercedes Benz counts on your service department to keep their customers happy and coming back. Here are some tips. never judge by the appearances, you might be surprised; if you say to a costumer that you'll return his call or notify when the car is ready, please DO so; never act like you are better than your costumers and that you'll always have that job regardless of how you treat them; please apologize when you make a mistake, it's only fair; always remember your costumers are spending a ton of money to get what they deserve; and please, please, please, we don't care about your feud with the Coral Gables dealer, it's not ethic that we see or hear how you worry more about passing the ball to one another instead of trying to get our issues solved, after all, you all respond to Mercedes Benz. I really hope you improve when it comes to customer service for the sake of MB's good name and reputation, regardless I'm not going back to your dealer even if you were the last MB dealer on earth. I hope Coral Gables knows how to treat their customers right. More

Helpful 4

Report | Print

My sales associate was Daniel Baster and I'm delighted by the way I was treated by him and all of the staff at Mercedes Benz of Cutler Bay. Mr. Baster was very patient and helped answer all of my questi the way I was treated by him and all of the staff at Mercedes Benz of Cutler Bay. Mr. Baster was very patient and helped answer all of my questions and addressed all of my concerns in a very professional manner. His attitude was very friendly and courteous and made me feel comfortable every step of the way. I turned in a leased car that still had a few months left of payments and was a bit over my miles. He made sure I walked out with a great deal and best of all a great car. At the end of the transaction his sales manager Fernando Lopez came to thank me and walked me to my brand new car. Overall I would highly recommend Mr. Baster and Mercedes Benz of Cutler bay. More

Helpful 0

Report | Print