Dan Berry | Page 37

This is my first Mercedes and it will not be my last because I boughta great car (2010 E63) and every experience at RBM of Atlanta North has been outstanding. During Thanksgiving week, I scheduled my ca because I boughta great car (2010 E63) and every experience at RBM of Atlanta North has been outstanding. During Thanksgiving week, I scheduled my car for its first service work. My service manager is dan Berry and you could not ask for a more customer oriented guy. The work was performed as promised and even some unexpected issues were resolved with my total satisfaction in mind. Dan introduced me to th technician who worked on my car and even gave me a chance to hear what he had done to address a couple of issues. The place is beautiful, the customer waiting area is first class and evryone at RBM North is very customer oriented! My sales experience with Reza was equally as good but in the long run it is the customer service tht will keep me comong back! Thanks to the team at RBM of Atlanta North More

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Working with RBM north is truly a great experience, especially Dan Berry. Dan is a true professional that always gets the job done and is very dedicated to his work. I know I have choices where I can especially Dan Berry. Dan is a true professional that always gets the job done and is very dedicated to his work. I know I have choices where I can get my car serviced but because of Dan, I choose to go to RBM North. More

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Had a bad experience in trying to buy a SL550 with another MB dealership. I then went to RBM North Atlanta to see if they had a SL550 used car. They did not but Adam Denault advised that they would another MB dealership. I then went to RBM North Atlanta to see if they had a SL550 used car. They did not but Adam Denault advised that they would find one that fit my description: 07/08 SL550 Black/Stone with Premium 1, low miles and in great condition. Adam advised they had found one and it would be in the dealership in a week and would take a few weeks to clean and certify. In the meantime I continued to look at SL550’s on the Internet and test drove one in Texas and Florida but waited to see Adam’s car in Atlanta. I went to see it “right off the truck” and was surprised at what good condition it was in without any cleanup. A few weeks later it was certified and looked in great condition except for some minor issues. Adam promised they would be fixed to my satisfaction and after we were able to reach a fair price I bought the car. I must say that Adam certainly went the extra mile to ensure their final detailing made the car look like new. Very happy with my purchase and very satisfied with my treatment from Adam throughout the sales and final delivery process. RBM North Atlanta final pricing was in line with the several dealers I negotiated with both in and out of state that had similar cars. More

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First, I was a Infiniti/Lexus guy who had gotten used to many trouble-free miles on my vehicles and never owned a MB of any kind in my life. The MB Forums on the Internet are loaded with a plethora of serv many trouble-free miles on my vehicles and never owned a MB of any kind in my life. The MB Forums on the Internet are loaded with a plethora of service horror stories. When the "check engine" light occurred I thought "uh-oh" what did I just get myself into? Previous to my purchase, my wife and I flew to Texas to test drive a SL550. Funny that car just happened to also have a "check engine" light too and was the main reason we passed on that one. But Dan soon made me realize that my MB was a very sophisticated machine that solely depended on "warnings" to stay in proper operating condition. Next, I got the "RED" "STOP CAR" warning that really got me worried and almost had me regretting my purchase. However, Dan was able to rectify the situation, calm my worst fears and not utter those fateful words "it is not covered by your warranty". Finally, after we noticed our extra tan mats in the trunk went missing during one of the two service issues, without my asking, Dan immediately ordered new ones and had them for us without delay. In light of all this happening during the first two weeks of my ownership Dan single-handily enhanced my enjoyment of this automobile and tremendously reduced my stress level in owning it. More

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Your team is very courteous, knowledgeable and efficient. I got an appointment immediately and was given a coutesy car until mine was ready. I bought my car used from RBM from Adam Denault. The s efficient. I got an appointment immediately and was given a coutesy car until mine was ready. I bought my car used from RBM from Adam Denault. The sales and service team are always looking after the customer. I owned a car dealership in Canada before I moved here, so I know how important customer service is. And I am a hard judge because of my background knowledge. I honestly can say , I don't know how you could improve your store. Dan Berry went out of his way to accomodate me. It is a happy enviornment and all the staff has a smile on their faces. That pretty much tells all-they are happy at their workplace. Continue the good work. PS And it's always nice to get a clean car back! More

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