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Cynthia Tena
Cynthia Tena at Advantage Chevrolet of Hodgkins
Refer Me

Cynthia Tena | Page 6

Service Advisor

Advantage Chevrolet of Hodgkins

9510 Joliet Rd
Hodgkins, IL 60525

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3.9
63 Reviews

Languages Spoken

English English

Spanish Spanish

3.9

63 Reviews

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63 Reviews of Cynthia Tena

March 24, 2023

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Employee Rating

I trust Advantage Chevrolet because they make sure they take care of the problem and their work is guaranteed. The employees are friendly and treat you with respect. More

by scm4832
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carolina Wetzel, Felipe Alfaro

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Mar 27, 2023

Advantage Chevrolet of Hodgkins responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Advantage Chevrolet of Hodgkins special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

March 24, 2023

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Employee Rating

Great attention with my request for new key fob. Parts and service were in sync getting the job done. More

by bml052507
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Francisco in parts

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Mar 27, 2023

Advantage Chevrolet of Hodgkins responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

March 23, 2023

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Employee Rating

Approximately $300 in parts and $1400 in service fees. For a < 3 hour job? Ridiculous. More

by JUNKEMAIL8541
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Helpful
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Mar 24, 2023

Advantage Chevrolet of Hodgkins responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

March 17, 2023

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Employee Rating

I prefer bringing my Chevy Silverado to this dealership for any of my needs. The staff are always friendly and professional. More

by JL4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 20, 2023

Advantage Chevrolet of Hodgkins responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

March 14, 2023

Dealership Rating
Employee Rating

Great service was taking care of in a friendly manner even in a last minute situation to get service done awesome staff More

by ecuamex75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Felipe Alfaro

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Mar 16, 2023

Advantage Chevrolet of Hodgkins responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

March 09, 2023

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Employee Rating

The person who helped me it’s not responsible never get back to me whit any up dates and they keep my truck for 9 days. More

by ALFONSOBARRERA015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Carolina Wetzel, Felipe Alfaro

Helpful
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Mar 10, 2023

Advantage Chevrolet of Hodgkins responded

I appreciate learning about your recent service with us. I strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

March 08, 2023

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Employee Rating

I was so nervous to leave my car because I needed a new transmission, but when I walked in, every thing was explained to me very well! Overall, great customer service More

by Amanda
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Recommend Dealer
Yes
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Mar 10, 2023

Advantage Chevrolet of Hodgkins responded

We are committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate you taking the time to leave us this great feedback. At Advantage Chevrolet of Hodgkins, we value our customers and we look forward to seeing you on your next visit. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

March 03, 2023

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Employee Rating

Really liked the video message and knowing the techs name to see who worked on the vehicle More

by doitrightgc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Heeney

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Mar 07, 2023

Advantage Chevrolet of Hodgkins responded

Thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

February 22, 2023

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Employee Rating

Employees had attitude bad service didn’t get everything done because employee was trying to charge me for their mess up More

by tavianna.r0830
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Helpful
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Feb 24, 2023

Advantage Chevrolet of Hodgkins responded

Tavianna, here at Advantage Chevrolet of Hodgkins, we are committed to providing a pleasant experience, and that always starts with great customer service. From your feedback, it is clear you were not treated with the respect and courtesy you deserve. I would appreciate the opportunity to make things right. Please contact me at your convenience. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

February 17, 2023

Dealership Rating
Employee Rating

The process with setting an appointment was quite easy and the time to do the work was reasonable for the work being done. More

by JAMARTENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Feb 21, 2023

Advantage Chevrolet of Hodgkins responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

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