Cristina Morales | Page 3

Service to the public is pretty much the same we encounter in other dealerships with common courtesy and willingness to help the customer encounter in other dealerships with common courtesy and willingness to help the customer More

by TERRAZASJAVIER Verified Customer Verified Customer

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Very nice and willing to work with what we were looking for. No nonsense and straight to the point, helping me understand what would be good for my situation. for. No nonsense and straight to the point, helping me understand what would be good for my situation. More

by edwin6482 Verified Customer Verified Customer

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I cannot believe that u have 1 mechanic on duty for your General Motors company General Motors company More

by ROSELIAARMENTA Verified Customer Verified Customer

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Awesome! ! Love the custermer service!! Good communication 👏 👌 👍 always making sure all of my issues are taking care of. Love coming here!! ! Love the custermer service!! Good communication 👏 👌 👍 always making sure all of my issues are taking care of. Love coming here!! More

by Speedypctech Verified Customer Verified Customer

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Worked with Camille over the phone to allow me the least amount of time in the dealership. She was very knowledgeable and accommodating in finding the right truck for me. She also came in on her day off to amount of time in the dealership. She was very knowledgeable and accommodating in finding the right truck for me. She also came in on her day off to finalize my paperwork. Thank you Camille! More

by bbennett126 Verified Customer Verified Customer

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Quick service. Great communication during service. Everything being done wS explained and any questions ask, answered. Great communication during service. Everything being done wS explained and any questions ask, answered. More

by projectnow2003 Verified Customer Verified Customer

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Unethical practice. My service advisor, Donald, was pleasant and understanding as was the service manager once my complaint was made. I took my truck in for its first My service advisor, Donald, was pleasant and understanding as was the service manager once my complaint was made. I took my truck in for its first oil change / tire rotation service which is complimentary with the purchase. I made an appointment for 9 a.m. and was expecting to wait up to an hour for this simple, routine maintenance to be completed. I had my two kids with me (ages 7 and 3) seeing as they were out of school and was comfortable with the hour wait knowing that they could keep occupied long enough for the truck to be serviced. I was immediately told that it would take upwards of three hours to complete the service because of the tire rotation seeing as my truck is lifted with 35" tires. I accepted this, with hesitation, and paid out-of-pocket to take a rideshare home since the dealership only provides a ride within five miles of the dealership (I live approx 15 miles from the dealership) and I knew my kids wouldn't last that long (nor would I expect them to). I received a call close to three hours later advising that my truck was done and ready for pickup. Rather than foot another rideshare bill, I waited until the early evening for my wife to return home from work so that she could take me to the dealership. There was a short wait to speak with a service advisor as other patrons were picking up, too (no big deal). Once my truck was pulled up, I completed a walk-around and noticed that the tires had NOT been rotated. I immediately told Donald this and he advised that his technicians indicated that they completed the service. He then retrieved one of the techs from the service area who came out and was adamant that the rotation was completed. I assured him that it wasn't and pointed out a small nick on one of the rear wheels and explained that the wheel is the only one on my truck with any type of damage and that it's in the exact same position as it was when I dropped it off in the morning. The tech immediately became short and stated that he wasn't here when it was completed and he would need to ask the other tech and walked away knowing full well that he was caught in a lie and that the service had not been completed. My service advisor immediately sought out the service manager and explained the situation. The manager offered to rotate the tires then and there but seeing as it was already 5:30 p.m. and my wife and kids were waiting to get home to dinner, I chose not to wait an additional 30 minutes to have it completed. I will take advantage of what was offered to me to compensate me for my time and the inconvenience of the situation, but beyond this, I will not return to this dealership because how do you know if the work you pay for is actually being completed??? More

by EDRAHCIR Verified Customer Verified Customer

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Good service thank to mr Josue . Good service and good people. I’m happy with my purchase. Good service and good people. I’m happy with my purchase. More

by JOHNRAMIREZ96 Verified Customer Verified Customer

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Mr Moreno was great to work with. I have had him help me two times now and he make the service easy and is very thorough in explaining the service. He is also very personable. I have had him help me two times now and he make the service easy and is very thorough in explaining the service. He is also very personable. More

by CONTACT14 Verified Customer Verified Customer

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Very experienced personnel, excellent customer service when it comes to time, knowledge and brand awareness! Definitely a great brand I can trust. when it comes to time, knowledge and brand awareness! Definitely a great brand I can trust. More

by RAULCABA1 Verified Customer Verified Customer

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