Craig Hatcher | Page 5

Friendly, informative, professional This was our first experience with the Service Department. We had difficulty with our computer and could not retrieve a coupon for detailing. The co This was our first experience with the Service Department. We had difficulty with our computer and could not retrieve a coupon for detailing. The coupon was honored anyway. Everyone with whom we interacted was friendly, informative and professional. We were quite happy with the detailing and look forward to returning to Ganley for needed service. More

by CKPIRATE Verified Customer Verified Customer

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Courteous service Service people where friendly & helpful. Nice waiting area & it's easy to schedule an appt on the phone. I've used their walk in oil change service as Service people where friendly & helpful. Nice waiting area & it's easy to schedule an appt on the phone. I've used their walk in oil change service as well & that's convenient. More

by WALLPAPERHANGER Verified Customer Verified Customer

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30K Service I brought my 2014 STI in for the 30,000 mile maintenance service. I was able to pick the services I wanted and eliminate the ones not desired (tire ro I brought my 2014 STI in for the 30,000 mile maintenance service. I was able to pick the services I wanted and eliminate the ones not desired (tire rotation, air filters). The estimated wait time was 100% correct. The estimated price was 100% correct. The staff is friendly and the waiting room is comfortable. More

by ryanslaby Verified Customer Verified Customer

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Brake job and test drive Scheduling was courteous and prompt. All work done quickly and well. Clean garage and nice waiting room. Sales provided Crosstrek for overnight test d Scheduling was courteous and prompt. All work done quickly and well. Clean garage and nice waiting room. Sales provided Crosstrek for overnight test drive. People were courteous and helpful. More

by TDORSETT.CORROSION Verified Customer Verified Customer

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First Subaru - Crosstrek I researched cars and settled on the Subaru Crosstrek with Eyesight mainly for all the safety features. I did not want a MoonRoof. I contacted 3 deale I researched cars and settled on the Subaru Crosstrek with Eyesight mainly for all the safety features. I did not want a MoonRoof. I contacted 3 dealers and Subaru East was the best one based on feedback from all three and the reviews for sales and service. I scheduled a visit with Avalon Dinunzio, took a test drive (without a salesman) and settled on the car with Jim SantaMaria. He was very good at helping us pick the features I wanted with NO pressure to buy. The sales manager Michael Kaminski was able to find the car I wanted in the color I wanted (Red) and presented a very good price. I then offered my current car as a trade in and got the price I researched on Kelly Blue Book. It was a done deal. We completed all paperwork and was told the car would be delivered in a few days. I did want non glare outside mirrors to be installed and they ordered the parts. It did take about a week to get the parts and they were installed and are working great. This was one of the Best car buying experiences I have had in a long time. Have bee driving the car for several weeks and LOVE it, especially the Adaptive Cruse Control, and the Apple CarPlay. Can't say enough about those features. More

by WKOCIK Verified Customer Verified Customer

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Airbag recall My experience at Ganley Subaru was quick, courteous, thorough and convenient. About the only complaint I have would be the usual barrage of what I fee My experience at Ganley Subaru was quick, courteous, thorough and convenient. About the only complaint I have would be the usual barrage of what I feel are unnecessary and expensive services performed on reliable vehicle that only has 30,000 miles. Granted, the owner’s manual may require that the transaxle and brake fluid be completely flushed at 30,000 miles but this has never been my real life experience – even living in Northeast Ohio with the extreme temperatures and weather conditions that exist here. More

by D25271 Verified Customer Verified Customer

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Clean, accommodating, and professional I made a service appointment the morning of scheduled service. I was greeted upon entry with friendly and helpful personnel. The walk around my vehicl I made a service appointment the morning of scheduled service. I was greeted upon entry with friendly and helpful personnel. The walk around my vehicle before service brought up some concerns I wasn’t even aware of. The service staff went above and beyond my expectations. I will be using this service center for all of my vehicles. More

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Great service at a good price We just made a 1400 mile trip with three dogs in the car, so to say it needed to be freshened up is an understatement. They got me in and out quicker We just made a 1400 mile trip with three dogs in the car, so to say it needed to be freshened up is an understatement. They got me in and out quicker than I had expected, and the price was beyond fair. Not to mention that our car looks and smells like new again! Thank you for the great experience! More

by MOPAR_88FURY Verified Customer Verified Customer

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Considerate and helpful Overall, the service manager and assistant manager were helpful and considerate. To avoid additional inconvenience, they provided a loaner car.I have Overall, the service manager and assistant manager were helpful and considerate. To avoid additional inconvenience, they provided a loaner car.I have had a problem with head and tail lights going out. They were not able to determine whether there is a systemic issue--but they tried. One of the challenges is actually reaching the person I needed to talk with, we played phone tag which is time-consuming for all of us. More

by CTANO1311 Verified Customer Verified Customer

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Excellent service always feel confident of their work Excellent staff and service Always keep me informed of progress ,cost and time I have always taken my car here and will in the future I just tru Excellent staff and service Always keep me informed of progress ,cost and time I have always taken my car here and will in the future I just trust them More

by SYUNUS1 Verified Customer Verified Customer

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