Craig Francis
Craig Francis at Hyundai of Cool Springs
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Craig Francis

Sales Professional

Hyundai of Cool Springs

201 Comtide Court
Franklin, TN 37067

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5.0
140 Reviews

Dealership Experience

12 yrs, 5 mos

Industry Experience

14 yrs, 7 mos

5.0

140 Reviews

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140 Reviews of Craig Francis

July 03, 2023

Dealership Rating
Employee Rating

I called first to inquire about a car and talked with Sonny Farmer. From the call, I had a good feeling about driving over to Cool Springs Hyundai to see the car. Sonny did not disappoint me. He was v More

by wdews
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Sonny Farmer, Brandon Alexander

Jul 05, 2023

Hyundai of Cool Springs responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Hyundai of Cool Springs so helpful in the purchase of your new vehicle. We truly appreciate your business. We look forward to seeing you again on your next visit. Take care!

March 19, 2023

Dealership Rating
Employee Rating

Drew was extremely helpful and made the car buying process extremely pain free. With his expert help, my wife and I found the perfect vehicle for our needs. I would definitely recommend him to anyone More

by keeganhildner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Drew Lytle

Mar 22, 2023

Hyundai of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Hyundai of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

November 23, 2022

Dealership Rating
Employee Rating

My experience leasing a car at Hyndai Cool Springs was awesome! Craig was extremely helpful throughout the process including updating on the status of my car. Once the day came that the car came is Craig More

by drewstrohm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 24, 2022

Hyundai of Cool Springs responded

Hi, we're glad to hear our staff took such great care of you! Here at Hyundai of Cool Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road! Thanks again for the recommendation, and have an amazing day!

October 15, 2022

Dealership Rating
Employee Rating

Everyone here is so friendly and helpful. Craig helped me from the very beginning to find my perfect car as a first time (new car) buyer. He made my experience awesome and I’m so happy with m More

by kmaier1029
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chad

Oct 19, 2022

Hyundai of Cool Springs responded

Hello, we're happy you found our staff to be so supportive during your experience here at Hyundai of Cool Springs. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

September 29, 2022

Dealership Rating
Employee Rating

Craig Francis was great to work with. Probably one of the easiest and fastest transactions I have had in the last year purchasing a vehicle and we have bought a bunch this year! Highly re More

by chuck
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 03, 2022

Hyundai of Cool Springs responded

Hi, we're glad you had such a wonderful experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

September 28, 2022

Dealership Rating
Employee Rating

Craig Francis is awesome. He made the process of buying so painless and quick and he also made sure I had my future service appts set up ! More

by mw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 01, 2022

Hyundai of Cool Springs responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hyundai of Cool Springs! If you have any further questions, please give us a call. We're always happy to help!

September 22, 2022

Dealership Rating
Employee Rating

Craig Francis was a wonderful salesperson. He was very friendly and personable.He also has stayed in contact with us over the years to see if there is anything he or the dealership can do. More

by Richard Beirne
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 24, 2022

Hyundai of Cool Springs responded

Hi, it really means a lot to us that you took the time to write such a positive review about Hyundai of Cool Springs so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

September 19, 2022

Dealership Rating
Employee Rating

Craig Francis was amazing to work with. He listened to my needs before discussing vehicles! More

by Trish B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 21, 2022

Hyundai of Cool Springs responded

Hi Trish, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Hyundai of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

September 18, 2022

Dealership Rating
Employee Rating

My husband and I were buying our first car together and Craig Francis made the process so great! He was extremely personable and easy to work with. He stayed in constant communication with us throughout th More

by madelinermartie
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Salvino

Sep 19, 2022

Hyundai of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Hyundai of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

September 18, 2022

Dealership Rating
Employee Rating

We bought a Venue 4 months ago. Everyone was so helpful but our salesman Craig Francis was the best. We still here from him take sure we are happy and to make sure we got recent rec More

by jenniferatwork
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 20, 2022

Hyundai of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Hyundai of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

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