Cosmo Laurino | Page 3

They did a great job at Rallye BMW. The service was great and the people are very polite The service was great and the people are very polite More

by NONE23 Verified Customer Verified Customer

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The dealership and everyone there are awesome. They are very knowledgeable and very professional. My car was fixed right. They are very knowledgeable and very professional. My car was fixed right. More

by DONOTREPLY Verified Customer Verified Customer

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Disappointing Experience at Rally BMW Service Center My deep disappointment with the service I received at Rally BMW. My recent interaction with your service center has left me feeling frustrated and disil deep disappointment with the service I received at Rally BMW. My recent interaction with your service center has left me feeling frustrated and disillusioned with the level of professionalism and integrity that I expected from a prestigious brand like BMW. On March 24th, 2024 I brought my BMW to your service center due to issues with the software update, which rendered my car inoperable. Despite the urgency of the situation, it took two days for your technicians to even assess my vehicle. During this time, I was informed by your representative, Cosmo, that I required a software update and a battery replacement, with labor costs totaling $700 and a battery cost of $400, amounting to a total of $1100. Upon further inspection, it became apparent that the software update had already resolved the issue with my windows and sunroof, as evidenced by a video clip sent by your technician showing all windows and the sunroof functioning properly. Despite this, Cosmo insisted on the unnecessary replacement of the battery, adding an additional $440 to the bill. Furthermore, despite assurances that I would receive a call within the hour to discuss the next steps, I was left waiting without any communication from your service center. It was only after numerous attempts to reach someone that I was informed I could come to pick up my vehicle, where I was presented with a bill totaling $1340, significantly higher than initially quoted. This entire experience has been extremely disappointing and has shattered my confidence in the quality of service provided by Rally BMW. I had hoped for a more professional and transparent approach to resolving issues with my vehicle, especially considering the reputation and prestige associated with the BMW brand. I trust that you will take my feedback seriously and take steps to improve the service provided at your service center. As a loyal BMW customer, I expect nothing less than excellence in both the products and services associated with the brand. More

by JFM Rasel Verified Customer Verified Customer

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Disappointing Experience at Rally BMW Service Center My deep disappointment with the service I received at Rally BMW. My recent interaction with your service center has left me feeling frustrated and disil deep disappointment with the service I received at Rally BMW. My recent interaction with your service center has left me feeling frustrated and disillusioned with the level of professionalism and integrity that I expected from a prestigious brand like BMW. On March 24th, 2024 I brought my BMW to your service center due to issues with the software update, which rendered my car inoperable. Despite the urgency of the situation, it took two days for your technicians to even assess my vehicle. During this time, I was informed by your representative, Cosmo, that I required a software update and a battery replacement, with labor costs totaling $700 and a battery cost of $400, amounting to a total of $1100. Upon further inspection, it became apparent that the software update had already resolved the issue with my windows and sunroof, as evidenced by a video clip sent by your technician showing all windows and the sunroof functioning properly. Despite this, Cosmo insisted on the unnecessary replacement of the battery, adding an additional $440 to the bill. Furthermore, despite assurances that I would receive a call within the hour to discuss the next steps, I was left waiting without any communication from your service center. It was only after numerous attempts to reach someone that I was informed I could come to pick up my vehicle, where I was presented with a bill totaling $1340, significantly higher than initially quoted. This entire experience has been extremely disappointing and has shattered my confidence in the quality of service provided by Rally BMW. I had hoped for a more professional and transparent approach to resolving issues with my vehicle, especially considering the reputation and prestige associated with the BMW brand. I trust that you will take my feedback seriously and take steps to improve the service provided at your service center. As a loyal BMW customer, I expect nothing less than excellence in both the products and services associated with the brand. More

by JFM Rasel Verified Customer Verified Customer

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Everyone at Rallye BMW is cordial and helpful. It’s a pleasure bringing my car there for service. It’s a pleasure bringing my car there for service. More

by DougieG Verified Customer Verified Customer

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Professional and friendly staff. Overall service is outstanding, convenient and fast. Highly recommend! Rallye best Overall service is outstanding, convenient and fast. Highly recommend! Rallye best More

by BETHCONROY71 Verified Customer Verified Customer

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Great service! Nothing else to add or take. Always 100% satisfied. Always friendly and helpful. Nothing else to add or take. Always 100% satisfied. Always friendly and helpful. More

by SHACK546 Verified Customer Verified Customer

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Great communication and always have my loaner ready to go when I arrive. All repairs are done by my direction, never have an issue. when I arrive. All repairs are done by my direction, never have an issue. More

by dimi64 Verified Customer Verified Customer

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Lived it so good 😊 thank you so much happy to be here with you guys with you guys More

by mehdibarak1212 Verified Customer Verified Customer

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First service appt took over 3 hours. All the magnets on back of my car are gone. We expected better than this as this is our first "luxury " car. I did a survey, left 2 messages and call All the magnets on back of my car are gone. We expected better than this as this is our first "luxury " car. I did a survey, left 2 messages and called corporate and have yet to receive a response. Terrible customer service. Live the car but based on this experience, doubtful i would ever go back to this dealership. More

by SQUIGGLESMOM3 Verified Customer Verified Customer

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