Cordis Bunch | Page 8

I'm a long-standing customer! I have been leasing Lexus vehicles since the early 2000s and continue to receive outstanding customer service from Metro Lexus. May 2020 was no except I have been leasing Lexus vehicles since the early 2000s and continue to receive outstanding customer service from Metro Lexus. May 2020 was no exception. This is the second vehicle I leased where Kevin McGuire was the salesperson (2017 and 2020). Kevin demonstrated phenomenal customer care and exceptional status follow-up throughout the sales process. I did not think anyone could exceed the former experiences I had with Metro Lexus; but I was wrong, Kevin and his colleagues work seamlessly to make even May a May "to remember!" The vehicle delivery showcase and experience was outstanding! Thank you to everyone on the Metrox Lexus team! More

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Great service on my Lexus Rob Sprosty suggested i take my Lexus to Metro instead of a Conrads for a major repair. It took several days but they gave me a nice loaner and my ca Rob Sprosty suggested i take my Lexus to Metro instead of a Conrads for a major repair. It took several days but they gave me a nice loaner and my car runs great. More

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Extremely professional and friendly! Very knowledgeable of the Lexus brand. Always made himself available for us during our purchasing process! Great guy to work with! of the Lexus brand. Always made himself available for us during our purchasing process! Great guy to work with! More

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Metro is my dealer Second car from metro, Matt is a pleasure to work with, and service is great too. Cordis is my guy, always there for me. highly recommend Matt. Second car from metro, Matt is a pleasure to work with, and service is great too. Cordis is my guy, always there for me. highly recommend Matt. More

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Metro Lexus is the greatest Desiree Payne help me get my dream car. Her service and everyone there was superb I would recommend them anytime. They were so detail caring and patie Desiree Payne help me get my dream car. Her service and everyone there was superb I would recommend them anytime. They were so detail caring and patient. From the moment I walked in the treatment was that of royalty warm smiling faces, beautiful location and the free drinks and treats were constantly offered. The continuous follow up to make sure I was informed and pleased is greatly appreciated More

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My First Lexus Experience! Desiree was my sakes person and gave excellent service! Made my first experience so nice. I love the car, so excited for my purchase and the price tha Desiree was my sakes person and gave excellent service! Made my first experience so nice. I love the car, so excited for my purchase and the price that was chosen! Thank you team Lexus and Desiree for your patience and courteous process in making this a better experience then most dealerships! Both Tony and Christopher were so awesome in assisting me to understand how my car functions and helping me with general needs with my new car and delivery of my prior car! So patient!! Thanks to the team!! And I have all my one year of car washes ready to go! Thank you! More

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LISTENING I think being on the same page and listening to my requests for what I wanted made this experience the best I’ve had buying a car. Also, no one asked I think being on the same page and listening to my requests for what I wanted made this experience the best I’ve had buying a car. Also, no one asked me if I wanted to look at the engine!! More

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What you would expect of a top quality dealership The dealership is truly a luxury operation. Kevin is a great sales rep who quickly figures out what you want and how he can best assist. If he can't The dealership is truly a luxury operation. Kevin is a great sales rep who quickly figures out what you want and how he can best assist. If he can't answer a question, he will get the information to answer properly. He makes sures all the details are taken care of appropriately. Kevin takes ownership of the whole process and creates a long term relationship. Cordis is part of a great team of service reps who get the job done right and don't try to oversell. Certainly, you pay for this level of a quality operation but you get your money's worth! More

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First new vehicle purchase in 40 years Normally I like to purchase different make vehicles every 3-4 years after the dealers receive them off lease. I did this 8 years ago with the purchase Normally I like to purchase different make vehicles every 3-4 years after the dealers receive them off lease. I did this 8 years ago with the purchase of a two year old Lexus ES-350. I liked this vehicle so much I purchased another one 3 1/2 years ago and finally decided to purchase one new. Without the help of David Shahrokh I probably would have opted to put the required maintenance in the Lexus vehicle I ultimately traded in. After being unable to find what I wanted for the price point I was at Dave went the extra mile to find me the right ES 350 that met my needs. He did this by closely listening to what my requirements were and finding the right match for me. He was also able to show me all of the new features in the 2019 vehicles and how they worked which made the difference between buying new versus preowned this time. David did a very professional job and I enjoyed working with him and the whole team at Metro who have had my business now since 2011. The vehicles, the service department and all the people you interact with at Metro add value to the purchase. David is very high on my list of doing that with my new purchase. More

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Metro Lexus The Standard Bearer of Quality and Luxury Purchased a new 2019 Lexus RX350 F Sport from Metro Lexus. I dealt with Rob Sprosty who embodies the honesty and integrity that goes with dealing wi Purchased a new 2019 Lexus RX350 F Sport from Metro Lexus. I dealt with Rob Sprosty who embodies the honesty and integrity that goes with dealing with Metro Lexus. I traded in a 2017 RX 350 and the entire experience was easy as he and Mike Gleydura, sales manager needed to trade with a dealership in Toledo to get the color combination that I wanted. If you are in the market for a Lexus then I highly recommend this dealership as they always make the new car buying experience extremely painless. Rob Sprosty does an excellent job handling the new buyihg experience and the management and Denae in the finance department go above and beyond to make you realize that it is a car buying experience that is above and beyond what you have experienced in the past. After you take ownership of the vehicle you will again be impressed with the service department. Metro Lexus has the best service department in northern Ohio. Many thanks to Cordis Bunch who handled many of my oil changes and maintenance appointments on my 2017 Lexus. Looking forward to working with you in the future. More

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