Conrad Swiatkowski | Page 6

A New Experience and A New Car Like everyone else in the market for a new car, I had to get mentally and physically prepared to spend hours at a time talking to salesmen, then they Like everyone else in the market for a new car, I had to get mentally and physically prepared to spend hours at a time talking to salesmen, then they would get somebody else to wear you down further. Until a sale was made. Sandy told me there is a new way of buying cars and of course I was apprehensive, thinking it was part of the sales pitch we are accustomed too. I told her it wasn’t a new way it was a different way. Sandy found out what I needed and wanted and she partner e with me to get it. All the while I was waiting for the hammer to drop. It never did. It has now been a month and I am still amazed at smooth it could have been if I wasn’t so defensive. I believe Sandy is the person to break that car salesman stereo type. Thank you Grand Subaru and Thank you Sandy. My hopes that this new experience is also in the Service Department. More

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Smooth process Sandy was professional and knowledgeable; but also patient and responsive to ALL my random or last minute questions about the deal and beyond. Those a Sandy was professional and knowledgeable; but also patient and responsive to ALL my random or last minute questions about the deal and beyond. Those are very important qualities in my book! I'd recommend her again and again! Kim More

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Nicole, I would like to truly Thank You & Grand Subaru, I h Nicole & Grand Subaru, I would like to truly Thank You & Grand Subaru, I have bought new cars that were not Subaru and from different dealerships a Nicole & Grand Subaru, I would like to truly Thank You & Grand Subaru, I have bought new cars that were not Subaru and from different dealerships and this is my first Subaru purchase, But you & Grand Subaru's Customer Service exceeds Customer Service & goes above and beyond, I have never been treated so good by any dealership, You & Grand Subaru truly know how to treat a customer and welcome them into the Subaru family, once again Thank You & Grand Subaru, your service is by far the best! Thanks! Billy J Morris Jr More

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Good and welcoming service. I was there and it was a nice experience. There was a test drive, the service was very good, overall quality is perfect. For the first time I was ther I was there and it was a nice experience. There was a test drive, the service was very good, overall quality is perfect. For the first time I was there, I liked it. More

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Excellent Service-Very Thorough I came in with my 2017 Forester and I was quickly taken care of and they explained everything I needed to keep my SUV on track. I decided to purchase I came in with my 2017 Forester and I was quickly taken care of and they explained everything I needed to keep my SUV on track. I decided to purchase door guards after a year of being extra careful and they ordered them immediately and honored my 10% coupon from my initial purchase on accessories. They did a superb job! I would recommend the service department over others I have been to. More

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Fixed my WRX!!! I own a 2011 Subaru WRX and I had an issue with my engine. As I would accelerate, the car would slightly lose power.....the power loss would pulsate. I own a 2011 Subaru WRX and I had an issue with my engine. As I would accelerate, the car would slightly lose power.....the power loss would pulsate. It was very slight, but very annoying. I brought it to my local dealer 4 times and it was never fixed. The last time they worked on it, they said a factory technician was looking at the car. They kept my car for 3 weeks. They said they fixed it, but the moment I got behind the wheel, I could feel it wasn't fixed. Here is where my review of Grand Subaru in Bensenville and Conrad Swiatkowski, the service advisor begins. I looked for reviews of other Subaru dealerships in my area and noticed that Grand Subaru was rated high. I called to make an appointment and hoped to get a loaner car sometime that week. Well, they took me that day and gave me a nice loaner. Conrad told me that Grand Subaru works on many many WRX's and that they would find the problem. Conrad called me every day with an update. They were trying a few things to fix the problem. Only after 4 days, he called me with good news. They found the problem, and it was covered under my extended warranty. While they were under the hood, a leak in my AC condenser was discovered and replaced under warranty. I had an issue with my brake rotors which were fixed as well. I really felt like Conrad and the service department looked over my entire car to ensure it ran as it should. My WRX has not been running properly for 1/2 year, and I was very unhappy. I was looking at other cars to trade for my WRX....even though I really wanted my car fixed. Well, now it is fixed thanks to Conrad the Grand Subaru service department. I will be back and I will be sending my friends to your dealership. Thank you for taking good care of me and my WRX. More

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Outstanding My experience so far with Grand Subaru and the staff including Jason Zepfal in Sales, Al Hassan in Finance, Bobby Moeller & Sam Lemonoudas in Parts, a My experience so far with Grand Subaru and the staff including Jason Zepfal in Sales, Al Hassan in Finance, Bobby Moeller & Sam Lemonoudas in Parts, and Conrad Swiatokwski in Service, has been absolutely outstanding! I look forward to continuing business with Grand Subaru! More

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A very smooth car buying experience I have bought two cars from Grand Subaru through Sandy. The car selection, test drive, and purchasing experiences went very smoothly with no pressure. I have bought two cars from Grand Subaru through Sandy. The car selection, test drive, and purchasing experiences went very smoothly with no pressure. Sandy was most helpful, patient, friendly, and professional. She will get you the car you want. I highly recommend her. More

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Easy as could be Did most of our communication over the internet Our salesperson Nicole Iacullo got back to us within minutes I had a price from another dealer a Did most of our communication over the internet Our salesperson Nicole Iacullo got back to us within minutes I had a price from another dealer and Grand Subaru price was lower even though the MRSP was higher It took one visit to test drive and finalize the deal Went back two days later to drive new Forester home. Nicole could not have made the experience easier More

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Best dealership This dealership has by far the most outstanding customer service my fiance and I have ever experienced. We have purchased 2 vehicles from them in the This dealership has by far the most outstanding customer service my fiance and I have ever experienced. We have purchased 2 vehicles from them in the last 2 years. With my WRX I had purchased the Zurich interior warranty. Was told they cover punctures. Had a puncture in the back seat, took it to Libertyville and they said they couldn't do anything about it. Took it back to Grand, Zurich said they don't cover that, so the dealership took it upon themselves to take care of this. I can't even explain how pleased we are with them. I live in Antioch (50+ miles away) and have a Subaru dealership right in Kenosha (15 miles away) and I took my WRX there just for a recall and an oil change and they damaged my front bumper. Then tried to cover it up (HORRIBLY, the paint doesn't even match) and lie about it, stating that they thought that's what they were fixing. Then claimed they lost the intake paperwork stating condition of vehicle and what was to be done. They refused to take responsibility and fix it which we were told my Subaru of American while not acceptable (Subaru of America did compensate us a little bit after speaking with the dealership themselves) they were not obligated to fix it. So needless to say, Grand went way above to make right on a company (Zurich) they don't even have obligation towards. They're amazing and have my business for life. I'm also suprised at the experiences with some of the sales reps. We bought both of ours from Sandy Cuttone, and she is the most honest and easy sales rep we have ever worked with. I highly recommend her! If it wasn't for her and Damien we likley would have not gotten this issue resolved. Over 2 years later and they're not on only remembered us but remembered what we thought we purchased. You guys are great! More

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