Conor McQuade | Page 6

Purchasing at Heritage Toyota A truly comfortable place to buy a car. Our salesperson, Eleni, was inspirational. She sold us a Rav4 nine years ago and picked right up where she l A truly comfortable place to buy a car. Our salesperson, Eleni, was inspirational. She sold us a Rav4 nine years ago and picked right up where she left off to get us a truly exceptional deal on another Rav4. There was no problem that she couldn't overcome to get us into the newer car. I will never buy a car from anyone else or any other dealership. More

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New taco! I was initially looking to buy a used Toyota Tacoma, but after working with Mark and Conor, I ended up getting a new 2019 Tacoma in the right color an I was initially looking to buy a used Toyota Tacoma, but after working with Mark and Conor, I ended up getting a new 2019 Tacoma in the right color and at a price I was happy with. They did a great job working with me and making sure I was getting the best deal. The truck i got was on order so i was supposed to wait a week or so to get it, but they found the same truck at another dealer and were able to get it to me faster. I drove off the lot happily in a new vehicle within a few days. Thanks Mark and Conor! More

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New 2019 Rav4 Hybrid Even though Mark Guyette was new to the dealership, in the initial stages of putting together the car, I was able to get the exact new car I wanted. U Even though Mark Guyette was new to the dealership, in the initial stages of putting together the car, I was able to get the exact new car I wanted. Unfortunately, Mark was on vacation when I took delivery. However, Derek Blood stepped in without skipping a beat and made me feel as though we had been working together on this for a long time. He is very knowledgeable about the leasing process and the electronics of the Rav4 Hybrid. He spent quality time with me going through the ins and outs of the electronics of the car, setting up various apps and functions of the car while explaining everything. I would feel very comfortable asking him for a mini refresher at anytime - which he offered. Josh Cousino, in finance, thoroughly explained each aspect of the leasing process, answered questions or found the answer. I always appreciate a person saying, 'I am not sure, let me find out." Instead of faking an answer. Conor McQuade, as always, greets me by name, makes me feel welcome and the Heritage Toyota is there to help me, and happy I came in. All-in-all, I have had a positive experience with Heritage Toyota. They are friendly, welcoming and not 'pushy'. And I felt comfortable with everyone to ask a question again if I didn't understand completely. More

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Great service..no pressure sales. We have been in the market for a new vehicle for a while. We needed some time to save additionally after we took a highlander for a test drive with We have been in the market for a new vehicle for a while. We needed some time to save additionally after we took a highlander for a test drive with Eleni. She was so helpful and patient with us. Never felt pressured to buy immediately but when we were ready she helped us negotiate a good deal. More

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Perfect New Car Purchase Heritage Toyota is a pleasure to deal with and I am a challenging customer that knows what I want. Marc exceeded my expectations, was very professiona Heritage Toyota is a pleasure to deal with and I am a challenging customer that knows what I want. Marc exceeded my expectations, was very professional and I felt no pressure. He consistently had my best interests as the priority. Assisted me with decision making and all with a smile. I do not even live in Chittenden County and continue to choose Heritage Toyota. I would be remiss to not mention Conor McQuade and Christine Donahue who were both integral to the experience. Thank you to the Heritage team! More

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Helpful, not pushy Though eight years ago, we didn’t have a great experience at Heritage, it was much better this time. Marc helped us without being pushy, he provided k Though eight years ago, we didn’t have a great experience at Heritage, it was much better this time. Marc helped us without being pushy, he provided knowledgable information and made sure to satisfy all of our questions. We bought a car! More

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My first Toyota - unexpected, but I’m really pleased Coming off of a VW Jetta lease, I was looking for a small/mid-size SUV and really leaning towards a VW Tiguan. Thank goodness I went to Heritage, beca Coming off of a VW Jetta lease, I was looking for a small/mid-size SUV and really leaning towards a VW Tiguan. Thank goodness I went to Heritage, because I am getting a massively better car for the money in my new RAV4. Mark and Conor were so helpful and always sure I had all of my questions answered. We looked at multiple cars on the lot, reviewed other cars in their inventory, and they made sure I knew that they could get it if they didn’t have it. I never felt rushed or undervalued as a customer. I would recommend Heritage to anyone looking for a new Toyota. Mark and Conor were so nice and helpful, and I had a great experience from beginning to end. Conor also has a wicked sense of humor! More

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In and out fast service We went in to look for a cheaper payment and we got that. Not only was a payment important but the sales was great to us. Casey Morow was very profess We went in to look for a cheaper payment and we got that. Not only was a payment important but the sales was great to us. Casey Morow was very professional. They stayed open late to make sure we were satisfied and happy. This dealership by far had earned my trust and sales in the future. If you are looking. Got to heritage Toyota and deal with Casey Morrow, awesome person to deal with! More

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Extremely disappointed I was left with my mouth hanging open in shock when, after three days negotiating the car price, traveling hours back and forth to the dealership and I was left with my mouth hanging open in shock when, after three days negotiating the car price, traveling hours back and forth to the dealership and finally sitting down in front of Jason at his desk beginning the paperwork process, being told the car I was about to buy had already been sold within the last 40 minutes. I could not believe they sold the car out from under me. On top of that, Jason allowed me to just walk out of there without any further discussion about perhaps looking at another car on the lot or what he could do for me. Extremely poor service. More

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Great follow-up; attentive I had the pleasure of working with Liz this past month. I made the switch from a Subaru to a Toyota, so I was nervous. Liz was attentive, understandin I had the pleasure of working with Liz this past month. I made the switch from a Subaru to a Toyota, so I was nervous. Liz was attentive, understanding, and very good at explaining all of the processes to me. She was inclusive of my partner in my decision making, and she made me feel welcome. She also assisted on the service side, as well, and helped me learn all of my car’s new features! I know that if I ever have a question, I could text her, and she would reply! Lovely to have someone so accessible and honest. More

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