Christopher Felker | Page 5

Top notch, stress-free experience at Heritage Subaru in Ownings Mills. From the moment that Sales Associate Chris Felker walked in the showroom with me to the moment he shook my hand before I drove my new Ownings Mills. From the moment that Sales Associate Chris Felker walked in the showroom with me to the moment he shook my hand before I drove my new pre-owned car off the lot (just under 4 hours), it was the most professional experience I have had in my 40 years of driving and purchasing new cars. Chris could (and should) teach a Master class in how associates should interface with customers. He was tuned in to what I wanted and needed. Knowledgeable, prepared and of course respectful and friendly. Also of note was my interaction with Sales Manager James Pedersen who evaluated my trade-in. Fully explained his assessment. He was genuinely concerned about my safety in that vehicle even if I wasn’t going to purchase a car from Heritage. And finally, working with F&I Manager Milton Taylor capped off the day. No pressure to accept options for financing that did not fit my desire. (And finishing all of the financial paperwork electronically was a bonus of the process.) My sister has been a customer with Heritage Subaru for 14+ years and she told me I could trust them. She was right! Chris, James and Milton make a great Team! Thank you for a great experience. More

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Chris Felker from Heritage Subaru Owings Mills gives you and your family the best deals on cars possible! and your family the best deals on cars possible! More

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Chris Felker is a class act. His attention to detail is stellar. Our family is so happy! His attention to detail is stellar. Our family is so happy! More

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Chris and Josh were excellent with helping me with the car and financing. Win win! car and financing. Win win! More

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The staff has been wonderful here! Chris and Shawn and Josh have been very helpful and wise! Chris and Shawn and Josh have been very helpful and wise! More

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I went to the dealer for a regular oil change. However, I checked the car lot for new 2022 vehicles. While awaiting for my car, Chris Felker came and inquired if I had any questions and to let me However, I checked the car lot for new 2022 vehicles. While awaiting for my car, Chris Felker came and inquired if I had any questions and to let me know the current specials/ availability of new Subaru cars/SUVs. I shared I was in the market for a new vehicle. He was very helpful and knowledgeable of my car buying experience. I decided on a new 2022 Ascent. He answered my many questions. Also, it was a pleasure to work with my same Finance Manager, Josh Jones, from my previous Subaru purchase for my other Subaru vehicles. He came over to say hello and answer any questions. He was very friendly and helpful to make my car buying experience painless. He presented the additional vehicle options and pricing and explained all the aspects of the finalization of my vehicle purchase. Also, the General Manager, Shawn came over to thank me for my purchase. I’m happy with my 3rd Subaru from Heritage Subaru. Also, I have been using the service department for all of my service needs for my crossovers/SUV. More

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Had a great experience buying a car at Heritage Subaru. My sales person Chris Felker was very helpful and great to work with and Josh Jones made it easy in walking through the financing and options that we My sales person Chris Felker was very helpful and great to work with and Josh Jones made it easy in walking through the financing and options that were available. We are enjoying our new Outback Wilderness and would recommend this dealership if you are in the market for a Subaru. Thanks again Chris and Josh! More

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Excellent overall experience‼️The members the staff I dealt with,Chris,Josh,and manager who approved deal were very accommodating and straight forward.Fine agency A+++++++. dealt with,Chris,Josh,and manager who approved deal were very accommodating and straight forward.Fine agency A+++++++. More

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