Buen servicio desde el dia uno!
En todo momento Ray nos trato con amabilidad, dedicacion y paciencia.
En todo momento Ray nos trato con amabilidad, dedicacion y paciencia.
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by jackelineandino222
Oct 26, 2023 -
Greenway Kia West responded
Jackeline, gracias por comentar su reseña positiva con Ray en Greenway Kia West! Apreciamos el esfuerzo que los miembros de nuestro equipo hacen por siempre ofrecer excelentes experiencias - Nos alegra saber que ha recibido un buen servicio desde el primer día!
They are very insistent, I went just to see how much I
could get for my car, and for an offer of $10,000 more than KBB, I went on Sunday, and I don't know how many times I said I can come back tomorrow, b
could get for my car, and for an offer of $10,000 more than KBB, I went on Sunday, and I don't know how many times I said I can come back tomorrow, but they had the key of my car and my driver license, I couldn't just leave, they checked my credit to see how much I had to pay for my car around $12000, they offered me a $26,000 car and $21,000 for my car, and I was checking my loan and I'm paying $30,000 for a car that they said I would pay $26,000. They added a bunch of hidden fees, to the price they told me I would pay, it's crazy, I don't recommend them.
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by miguel
Verified Customer
Verified Customer
Oct 23, 2023 -
Greenway Kia West responded
Miguel, I'm sorry to read about your experience. We aim for transparency in all our transactions and it's concerning that you felt there were hidden fees added. This is not the impression we want to leave with any customer. I'd like an opportunity to discuss this further with you if possible - please reach out at your earliest convenience so we can address these concerns directly together. Thank you, Alberto Ahumada - General Manager - albertoahumada@greenwayauto.com
Oct 23, 2023 -
miguel responded
Happy Monday!
Alberto, let's see if I should change my review, I was reviewing the bill of sale and now it is even worse, they told me that the price of the car was $26,000 I even have a screenshot from the website and they charged me $37,000, now I am even more upset,
Oct 24, 2023 -
miguel responded
I have to update my review, after speaking with the manager I now know that they strategically use the trade-in money to pay part of the loan for the full price of the new car, what does that mean? First they make you the loan for your new car, and then they use the trade-in money to pay part of the new car loan, in fact I paid $1000, plus $9300 in my trade-in as a “down payment”, and I did not reduce my monthly payment because they use my trade-in money to pay part of the loan for the full price of the car, it's not fair, and they also conveniently add the dealer fee to your loan plus shipping on a car that you didn't order and didn't request to be shipped to you and they also strategically forget to inform you of all that. Just be honest with your clients and you will be able to have more, you have staff willing to help, you just have to be sincere.
Friendly staff , very accommodating and showroom is large
with plenty of seating.Adrian is wonderful and helped me out, he went above and beyond.
with plenty of seating.Adrian is wonderful and helped me out, he went above and beyond.
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by gkm1951
Verified Customer
Verified Customer
Other Employees Tagged:
Adrian luyo
Oct 16, 2023 -
Greenway Kia West responded
We're glad to know you had a positive experience with our team at Greenway Kia West! It's great that Adrian was able to assist and exceed your expectations. Thanks for the review!
Excelente servicio,,el mejor de todos talleres que he
visitado,desde trato, amabilidad y dedicacion
visitado,desde trato, amabilidad y dedicacion
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by Danilo gonzalez
Verified Customer
Verified Customer
Service Price Transparency
Oct 16, 2023 -
Greenway Kia West responded
Danilo, gracias por la reseña! Esperamos volver a verle en Greenway Kia West!
We had a really good experience at Green Way Kia West,
Eddi was super kind, attentive and fast to make everything work and the financier Perez too.
I’m so grateful.
I definitely recommend this Dealer.
Eddi was super kind, attentive and fast to make everything work and the financier Perez too.
I’m so grateful.
I definitely recommend this Dealer.
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by jaquelimoraes
Verified Customer
Verified Customer
Other Employees Tagged:
Eddie Soto
Oct 02, 2023 -
Greenway Kia West responded
Jaquel, we're so glad to know that Eddi and Perez provided you with a great experience at Greenway Kia West. We appreciate your recommendation and hope you enjoy your new vehicle!
Service no good
Oil change have to wait 2 hrs no good
There break up your car and don't say anything
There break up your car and don't say anything
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by ricky.gunness
Verified Customer
Verified Customer
Service Price Transparency
Sep 18, 2023 -
Greenway Kia West responded
Ricky - I'm sorry to read about your negative service experience. We strive for efficient work and clear communication, so it's disappointing to see we've missed the mark here. I'd like a chance to address this directly with you - if you're willing, please reach out at your earliest convenience. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com
Only problem we had was getting our salesman to return
our calls. Other than that they were professional in the office.
our calls. Other than that they were professional in the office.
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by hochred
Verified Customer
Verified Customer
Other Employees Tagged:
Ray Paz
, Eddie Soto
Sep 10, 2023 -
Greenway Kia West responded
Hochred, we appreciate your feedback. We're glad to know you found our team at Greenway Kia West professional and apologize for any delay in communication. Your experience helps us improve!