Chris Zimmerman | Page 2

Wonderful experience from receptionist to walking out the door with my new to me vehicle. door with my new to me vehicle. More

by cheryl.mensch Verified Customer Verified Customer

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My experience with Courtesy Acura has been a positive and enjoyable experience. The people in the service and parts department work in a very customer oriented manner. They are personable, professional and k enjoyable experience. The people in the service and parts department work in a very customer oriented manner. They are personable, professional and knowledgable in pursuit of solving problems as well as routine maintenance. I highly recommend Courtesy Acura More

by bjbutler777 Verified Customer Verified Customer

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Worst service experience ever with a dealership! Extremely disappointed with their service and lack of professionalism! The car ended up with a new turbo system due to an oil change that went horr Extremely disappointed with their service and lack of professionalism! The car ended up with a new turbo system due to an oil change that went horribly wrong! Car had to be towed to the dealership and after the tech drove it 172 miles, or so they claimed, to and from his home to work, they deemed the car repaired and I received it a month later! This should have never happened and resulted in a tarnished new car experience and the Acura TLX product as a whole! More

by Linda - Parker Verified Customer Verified Customer

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I have been a long time customer of the Courtesy Acura Service Department. Even though some of the people have changed, the positive demeanor and excellent service has only improved. Mike and Jack provide Service Department. Even though some of the people have changed, the positive demeanor and excellent service has only improved. Mike and Jack provided superb guidance and explanations through all of my maintenance issues. The work was accomplished in a complete and timely manner. I strongly recommend Courtesy Acura’s service department. More

by bjbutler777 Verified Customer Verified Customer

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Courtesy Acura went above and beyond for me with my car purchase! Rick and Cole made the sales process so smooth! I already service a car here but this was my first purchase and won’t be my last. The icing purchase! Rick and Cole made the sales process so smooth! I already service a car here but this was my first purchase and won’t be my last. The icing on the cake was when I had to bring it back in less than 2 weeks later for an issue…Jack dropped everything to assist me and even had Rick step in and find me a loaner since they couldn’t get to my problem until the next day. Hands down the best service I’ve ever received from a dealership!! You’ve got a customer for life! More

by lbeez5 Verified Customer Verified Customer

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First time buying an Acura and working with such professional people it won't be the last time. Chris is fantastic to work with! professional people it won't be the last time. Chris is fantastic to work with! More

by Baard Verified Customer Verified Customer

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Chris was very helpful diagnosing the problem with my TSX and letting me know what was wrong. He worked with me on the cost of the repair also. The repairs were done in a timely manner seeing that it was ove and letting me know what was wrong. He worked with me on the cost of the repair also. The repairs were done in a timely manner seeing that it was over Christmas and New Years. Thanks to everyone that was involved in the repair. More

by WINTERHALDERJB Verified Customer Verified Customer

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I have always been treated as a valued customer and a desire to ensure I am completely satisfied. The car wash and vacuuming, the refreshments while waiting, the options for a loaner car, the minor paint desire to ensure I am completely satisfied. The car wash and vacuuming, the refreshments while waiting, the options for a loaner car, the minor paint touch up, reasonable charges for minor repairs, the willingness to answer my many questions be it technical or otherwise, the extra efforts to be personable, friendly and thoughtful do help me feel a valued customer. These experiences and personal interaction increase the value of where I buy my car and obtain it's service. More

by RVERNON80120 Verified Customer Verified Customer

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The service team is top-notch, excellent experiences each visit. Vanessa has done a fabulous job ensuring my vehicle is serviced appropriately and easily. She's been very thorough explaining options and reco visit. Vanessa has done a fabulous job ensuring my vehicle is serviced appropriately and easily. She's been very thorough explaining options and recommendations and has provided the best possible service. It is unfortunate I'm still waiting for my replacement windshield, two-years into the original order. I know my service advisor did a top-notch job scheduling my replacement but then there was a management change and service had to process the order differently although the replacement was onsite and my car in the bay for service. Also, major kudos to the admin team, they always pick-up right away and both Kim and Susanne are always friendly. More

by JACK78 Verified Customer Verified Customer

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Great service. Explanation of service work was clear. Very professional and courteous. Gives you that low stress atmosphere Explanation of service work was clear. Very professional and courteous. Gives you that low stress atmosphere More

by MACK59A Verified Customer Verified Customer

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