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Chris Vance
Refer Me
62 Reviews
Dealership Experience
6 yrs, 10 mos
Industry Experience
33 yrs
62 Reviews
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62 Reviews of Chris Vance
February 10, 2021
It was a pleasant experience. No pressure to purchase the vehicle or look at vehicles I wasn't interested in. They let me take my time to purchase. vehicle or look at vehicles I wasn't interested in. They let me take my time to purchase. More
by CORY.QUINN76
Verified CustomerOther Employees Tagged: Travis Feldewerd , Ethan Kleinschmidt
Helpful 
November 28, 2020
I had a very good experience purchasing my vehicle there. Everyone who I worked with was great. My friend Lacy Ploof recommend getting my new vehicle there. Everyone who I worked with was great. My friend Lacy Ploof recommend getting my new vehicle there. More
by AELLOYD514
Other Employees Tagged: Ethan Kleinschmidt, Jeff Pagel, Lacy Ploof
October 25, 2020
Great service as always, will always go through the Waite Park Toyota. They're very helpful and friendly. I really enjoy the new vehicle and they took mine right off my hands no problem. Park Toyota. They're very helpful and friendly. I really enjoy the new vehicle and they took mine right off my hands no problem. More
by John
Other Employees Tagged: Ethan Kleinschmidt, Jeff Pagel, Really helpful as always. Preferred dealer.
October 21, 2020
We had a wonderful experience purchasing our vehicle from Chris. He was very friendly and went out of his was to make sure we were happy and satisfied with our purchase. Highly recommend buying a vehicle fro Chris. He was very friendly and went out of his was to make sure we were happy and satisfied with our purchase. Highly recommend buying a vehicle from Waite Park Auto and Sports & St. Cloud Toyota! More
by SBVENABLES
September 30, 2020
I needed to quickly replace a car that was totaled in an accident and I found a newer, low mileage Chevy on your web-site. I called into your dealership, Waite Park Auto and was invited to come in and look accident and I found a newer, low mileage Chevy on your web-site. I called into your dealership, Waite Park Auto and was invited to come in and look at the vehicle - they also helped me get financing completed on-line - I received a call w/i minutes after I completed the application telling me I was approved. I drove from the cities to St. Cloud and the dealership was spotless with very nice people (wearing masks - thank you!) Jeff Pagel took care of us and let us test drive the car - we loved it. Bought it. Also realized Jeff was my high school Track coach - what a great guy! , Chris Vance, (manager/owner?) said hello and ensured everything was satisfactory - we were in and out of there in 15-20 minutes. Awesome experience, recommend Waite Park Auto. More
by GUYMVANCE
Other Employees Tagged: Jeff Pagel
September 06, 2020
Jeff was a pleasure to work with. He helped us get the car we really wanted. We absolutely love our new Camry SLE!!! Thank you St. Cloud Toyota. car we really wanted. We absolutely love our new Camry SLE!!! Thank you St. Cloud Toyota. More
by L.MCMULLEN
Other Employees Tagged: Ethan Kleinschmidt, Jeff Pagel
September 04, 2020
Both incompetent and-- what's worse-- deceptive. In August, 2020 I put down a $500 deposit to lay claim to a used Toyota Tacoma which St. Cloud Toyota was advertising on their website without photos. August, 2020 I put down a $500 deposit to lay claim to a used Toyota Tacoma which St. Cloud Toyota was advertising on their website without photos. I asked why the vehicle had no pictures and was told it was still in their body shop for repairs. After being sent photos by Mitchell, a helpful employee and my first point of contact, I elected to purchase the vehicle subject to a mechanic's inspection. Mitchell relayed to me that the folks in the service department expected the vehicle to be ready sometime within the next 3 weeks as repairs to the tailgate were needed. I asked what the total fees would be and Mitchell said $125. When I complained that the website disclosed in fine print a $485 processing fee, Mitchell said that was inexplicable, inaccurate, and he would bring it to the attention of management. I said I wanted the breakdown of the numbers emailed to me. He said he would do so. (I never received that email, nor any other). I provided my credit card information over the phone to Mitchell on a Saturday and he said the $500 deposit would be run the next Monday. Mitchell personally placed a "reserved" tag on the vehicle in the garage so that nobody else would sell it. Five days later, having received no communication from St. Cloud Toyota about my vehicle despite assurances that I would, I contacted them by phone for a schedule update and also because I needed to know whether the passenger seat was a "fold-flat" style (an EBAY auction was underway on a set of heavily discounted, expensive, leather seat covers that would only work on a fold-flat seat, so time was of the essence). I left an email, I left a voicemail . . . no response. The EBAY auction now only had 12 hours. So the next day, day six, I called the body shop and asked the person there to walk into the garage and check on the passenger seat for me. She said she would do so and call me back. She never did. I called several more times trying to reach Mitchell without luck and without a call back. Then I called and asked to speak to the sales manager. On one such attempt the receptionist didn't even know who he was! Ultimately at the end of the day I received a call from a new person who explained that Mitchell was no longer my point of contact, and that he had been assigned as my salesman. I explained the passenger seat detail and asked that he go see if the seat folded down flat or not. He said he would, but never did. The EBAY auction ended and I couldn't even bid on the seat covers since nobody ever answered my basic question about the vehicle's passenger seat. Then, the next day, the smarmy, insincere sales manager, Chris Vance, called me and explained that they had already promised the vehicle to somebody else so I couldn't buy it. He offered no explanation beyond feigning incredulity as to how such a snafu could occur. He offered nothing. Meanwhile, I had spent many hours researching and planning a trip to Minnesota involving a plane flight and journey by light rail, bus, and UBER to get to the dealership, not to mention the trip back to my home in South Carolina. Furthermore, I experienced an opportunity cost of another candidate vehicle which was sold to somebody else during the week I waited on St. Cloud Toyota to repair "my" truck's tailgate and update me about a delivery date. I believe the truck was NOT, in fact, pledged to somebody else before me, because such a circumstance is so basic to the operations of any dealership-- any retail business, for that matter-- that the explanation rings hollow (particularly without the provision of any detailed explanation, which sales manager Chris Vance did not provide). Communication with this dealership was consistently bungled, unwieldy, contradictory, and the only way my dealings with them could have been worse is if I had flown all the way to Minnesota only to be told that the vehicle was already gone. Thankfully that did not happen but I still suffered a huge waste of time and also an opportunity cost for a substitute truck. More
by fiasco_truck
Other Employees Tagged: Nate Laudenbach , Mitchell Dockendorf
August 08, 2020
Very nice to work with,all really nice and keep you updated.worked with Carolyn and Jeff thru the transaction,all were professional and seemed very knowledgeable about the vehicle updated.worked with Carolyn and Jeff thru the transaction,all were professional and seemed very knowledgeable about the vehicle More
by RNRAY60
Other Employees Tagged: Carolyn Hagen, Ethan Kleinschmidt, Jeff Pagel
June 10, 2020
All I have to say is this was first time buying a car and Nate made it extremly easy....within 30 minutes he had found me the car I was looking for for half of the interest that Carlson Toyota was asking al Nate made it extremly easy....within 30 minutes he had found me the car I was looking for for half of the interest that Carlson Toyota was asking along with 2 grand less down...If you need a vehicle and are worried about the buying process I recommend asking for Nate...fantastic experience!!! More
by jasontruetree
Other Employees Tagged: Nate Laudenbach, Rob Gable , Ethan Kleinschmidt
