Chris Taylor | Page 14

Exceptional customer service. Chris Taylor, the service advisor was very helpful with the diagnostics and provided timely and accurate communication throughout the entire process. Chris Taylor, the service advisor was very helpful with the diagnostics and provided timely and accurate communication throughout the entire process. More

by amy.francik Verified Customer Verified Customer

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All the service advisors are great, they really take care of requests. The service was quick and thorough. I wouldn't go anywhere else. of requests. The service was quick and thorough. I wouldn't go anywhere else. More

by camarogirl Verified Customer Verified Customer

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Tracy was great to work with and explained things very well. Provided other information as well that will help when scheduling my next appointment. well. Provided other information as well that will help when scheduling my next appointment. More

by GARYMOORE0 Verified Customer Verified Customer

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Very helpful from the start to finish with everyone listed that I dealt with. Made new car purchase go very smoothly. listed that I dealt with. Made new car purchase go very smoothly. More

by JASSCHWARTZE Verified Customer Verified Customer

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Excellent service. Very customer friendly Service technician knowledgeable and kept in contact with us about the progress. Bill exactly as estimated. Pulled the c Very customer friendly Service technician knowledgeable and kept in contact with us about the progress. Bill exactly as estimated. Pulled the car into the building for ease in getting into our car and leaving the dealership The receptionist in the new car area also went out of her way to find a soft drink for us while we waited. Every step of the service was great. More

by MPASSAN4520 Verified Customer Verified Customer

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The place offers Excellent service and prompt responses. The service staff is respectful and listens the concerns. The service staff is respectful and listens the concerns. More

by LEJLA.SUSIC Verified Customer Verified Customer

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Not a personable or helpful service advisor. Couldn’t even answer a simple question and seemed to not want to engage with us at all as he just brushed us away. Many Honda service advisors out th Couldn’t even answer a simple question and seemed to not want to engage with us at all as he just brushed us away. Many Honda service advisors out there, don’t waste your time with him. More

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I will never use them again for service. They caused us a $2400 repair as a result of negligent and false information provided to my husband. Our 2013 Honda car was making a noise, so natura They caused us a $2400 repair as a result of negligent and false information provided to my husband. Our 2013 Honda car was making a noise, so naturally we took it to Mungenast. We were told that the noise was in the engine due to loose part and was not recommended to open the engine to repair as this would be cost prohibitive. The technician did not believe there was any harm at driving the car as such. My husband then decided to continue to drive the car a few months with the assurance that was conveyed to him that there was no concern. I became worried and asked him to take the car to another dealership for a 2nd opinion. Today we were told we need the VTC Actuator replaced and possibly the Timing Chain. All together we are looking at a $2400 repair cost. Finally to make matters worst, I had my oil change yesterday at Mungenast, but when I collected my car, the dashboard still stated 30% Oil life. In the best case scenario the technician just forgot to switch a button to restate the oil life but at worst they did not change my oil. I have 0 confidence in their ability and will not be returning as a customer. More

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FANTASTIC SERVICE HONDA SERVICE Feb 2020 I still love to drive my 2001 Honda Civic because I bring it in for regular service/oil changes three times/year at Mungenast HONDA SERVICE Feb 2020 I still love to drive my 2001 Honda Civic because I bring it in for regular service/oil changes three times/year at Mungenast St. Louis Honda. Keeps it reliable and safe. Service Advisor Chris Taylor always takes care of me. Reviews what I noticed about the car, advises about any scheduled services needed and cost estimates. This time had a 30K maintenance plus oil change. Chris lets me know how to do the most cost effective maintenance. This time one of their expert technicians Mike Deckard worked on my car. Because of Chris and techs like Mike have been going there for years. More

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New Car Purchase, #5 Recently I purchased my 5th new car from Mungenast Honda, and the Mungenast Honda service department has maintained all, plus two Civics purchased els Recently I purchased my 5th new car from Mungenast Honda, and the Mungenast Honda service department has maintained all, plus two Civics purchased elsewhere as pre-owned I've never been disappointed with sales or service at Mungenast Honda, in fact the entire buy & service experience is outstanding. I work with sales representative Bob Carroll: I call Bob about a car in the Mungenast inventory, Bob has the vehicle out front when I arrive for a test drive and a price proposal ready when I return; one or two iterations on options and price and the deal is done and I'm on the road in about 2-hours elapsed time. Outstanding. My experience with the service department is the same, and the family members drive their Hondas about 200,000-miles, wrecks notwithstanding, so I work with Honda Service on regular intervals. Excellent Cars! More

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