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Chris Smith
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Chris Smith | Page 2
Senior Sales Executive
Volkswagen of Downtown Chicago
1111 N Clark St
Chicago, IL 60610
123 Reviews
I used to drive my 1974 Volkswagen Squareback wagon along the coast of California and Mexico surfing my heart out. Now I sell VW's in the freezing winters in Chicago and plan to surf lake Michigan soon.
Read moreDealership Experience
6 yrs, 4 mos
Industry Experience
14 yrs
Specialties & Trainings
Volkswagen Certified
123 Reviews
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123 Reviews of Chris Smith
July 07, 2023
From the moment I was introduced to Chris, he was completely focused on customer service. During the test drive, it was discovered that the AC didn’t work. We were able to come to a solution on how t completely focused on customer service. During the test drive, it was discovered that the AC didn’t work. We were able to come to a solution on how to get it resolved. Next it was on to finance with Angel. He made doing business very simple. In the end we ended up paying cash for the car, but he definitely reviewed all options with us. During the process, Julian, the sales manager, made a point to introduce himself to me and sat and talked a bit as well showing his personal touch. When all was said and done, Chris agree to drive our new car home rather than allowing me to jump through hoops to try and figure it out since I drove a separate vehicle to the dealership. Unfortunately on the ride to my house, it was discovered that the windows would not go down when they were working during the test drive. He called me to let me know this and had already made arrangements to have them fixed at my earliest convenience. The next day was the 4th of July and I received a thank you call from Julian. The day after that Chris was calling me to schedule the repair for the AC and the windows. Today I came into the dealership first thing to have these 2 issues resolved. The AC was fixed and parts for the windows were ordered. If all goes as planned, I will be picking up the car tomorrow without any lingering issues. Very grateful to Chris, Julian, Angel and Kelia in the service dept, with a special shout out to Mike! More
by Adidas199@
Other Employees Tagged: Mike Szafraniec, Julian Perez, Angel Santana, Kelia House , Receptionist (I didn’t get her name) - very friendly and went out of her way to find me a sales rep for my “appt time”
Helpful 
June 30, 2023
Salesperson Chris Smith kept me informed and updated on the process of my new car and was informative on the details. Great hands on experience. the process of my new car and was informative on the details. Great hands on experience. More
by joebryl54
Other Employees Tagged: Matt Kutyna, Angel Santana
June 28, 2023
I had a great deal through Chris Smith, and Abe they used car manager. They took care of me in regards to doing something cosmetic wise to help me out. A really good experience riding. car manager. They took care of me in regards to doing something cosmetic wise to help me out. A really good experience riding. More
by Duke
June 26, 2023
Very easy to deal with. Jonathan, Matt and Chris made the process seamless. I would definitely buy from them again. Jonathan, Matt and Chris made the process seamless. I would definitely buy from them again. More
by citygal2301
Other Employees Tagged: Matt Kutyna, Jonathan Oomens
June 24, 2023
Chris was a fantastic source of information. I enjoyed my time with him and am excited to get into a Volkswagen in the near future. Julian was excellent as well and was so kind! Thank you both! I enjoyed my time with him and am excited to get into a Volkswagen in the near future. Julian was excellent as well and was so kind! Thank you both! More
by csmarjesse
June 19, 2023
Great experience with Matt this morning - he made the car leasing experience easy and seamless, which is usually not the case when leasing a new car. Icing on the cake when Matt made us a deal that matched w leasing experience easy and seamless, which is usually not the case when leasing a new car. Icing on the cake when Matt made us a deal that matched what we were seeking! Thanks to the team here. More
by Chris
Other Employees Tagged: Matt - Manager
June 17, 2023
I came down to VW downtown and my service was exceptional, I got my third car with Chris and Abel and once again they got me in and out and worked to get me the best deal possible. Thank you so m exceptional, I got my third car with Chris and Abel and once again they got me in and out and worked to get me the best deal possible. Thank you so much. More
by johnnygordon86
Other Employees Tagged: Abel Barraza
June 16, 2023
Came in to buy out our lease on our Atlas and ended up leasing a new Atlas instead, as Chris and Matt were able to offer us a great deal. Chris moved the process along quickly and we were very happy with leasing a new Atlas instead, as Chris and Matt were able to offer us a great deal. Chris moved the process along quickly and we were very happy with the level of customer service. More
by JSKohl
Other Employees Tagged: Matt Kutyna, Julian Perez
June 09, 2023
We wanted to check out a used SUV. Chris was helpful and easy to work with. We also worked with Johnny and met Julian. Everyone was courteous and helpful. And the renovated space looks Chris was helpful and easy to work with. We also worked with Johnny and met Julian. Everyone was courteous and helpful. And the renovated space looks terrific. More
by JKC
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