Chris Simms

The dealership has pretty good service. ..I only had one incident that took 6 months to resolve...other than that they Ok ..I only had one incident that took 6 months to resolve...other than that they Ok More

by bj8143320 Verified Customer Verified Customer

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Winston hooks it up. Bought both my wife and my car from him. Finds the good inventory Bought both my wife and my car from him. Finds the good inventory More

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Gloria was great to work with. Very knowledgeable and worked hard to make my deal! Very knowledgeable and worked hard to make my deal! More

by TONI_LYNN06 Verified Customer Verified Customer

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Great experience buying a vehicle! The process was fast and easy to accomplish! Gloria Ede was great to work with! and easy to accomplish! Gloria Ede was great to work with! More

by erica.baird Verified Customer Verified Customer

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Great customer service! The team worked with us to make sure we got what we wanted. The process was very quick and easy. sure we got what we wanted. The process was very quick and easy. More

by VDB.HOLLOWAY Verified Customer Verified Customer

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All of the staff were extremely helpful and friendly. They made sure we were taken care of. They made sure we were taken care of. More

by NHBT1315 Verified Customer Verified Customer

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The experience with Paige Baird and Chris Simms was one of the best buying experiences we have engaged in. The knowledge and attention to detail was phenomenal. We will be referring as many friends as poss of the best buying experiences we have engaged in. The knowledge and attention to detail was phenomenal. We will be referring as many friends as possible. More

by Bankernelly Verified Customer Verified Customer

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Know this~ pre-sell, they'll be all smiles, folksy and full of assurances regarding their 'superior' customer service. Once you've picked your car and ready to sign, they'll present you with warranty opti full of assurances regarding their 'superior' customer service. Once you've picked your car and ready to sign, they'll present you with warranty options. I've always been leary of warranties, so I was hesitant when their Finance Manager started his pitch. He was good. He smiled, assured me of the stellar commitment to service and even provided me his personal cell number to call, should I ever have problems with service after the sell. Based on his appearence of sincerity, we bought the platinum warranty and the scheduled oil change maintenance plans. First issue was a malfunctioning radio. It never worked. It would sputter, hiss and crackle every time the truck was started, and I wasn't able to even turn it off. I took it in twice, leaving it for multiple days at a time, to get it fixed under warranty. It took eight months before they finally replaced the unit. I spent eight months constantly hassling with their service reps. Exhausted and frustrated with the total run-around, I called the Finance Manager that had been so assuring that he'd help me if I ever ran into problems. He blew me off both times, and he hung up on me the last time I called. Good ol' fashioned sleazy car sales tactics. Then, I took the truck in for routine oil change and muli-point inspection before taking the truck on a long road trip. Landers Toyota gave it a clean bill, noting only the airfilters needed replacing. Halfway thru my trip, the steering started making grinding noises. It turns out the power steering fluid was very low. Yet, just days before, they gave gave it a thumbs-up. Now, I have to wonder what else they missed? To be fair, I have managed to get responses from upper management, but only after hours of leaving voice mails, emails, etc. They all empathize and say all the right things, but again, no follow up or follow through. It feels like it's all been for show, a series of meaningless gestures that hasn't really addressed the problems at all. All I want is for them to provide the services that I've paid them for. Nothing more, nothing less. All of this started with me using the 'please and thank' approach. As time wore on without recourse or results, I had to escalate. This review is my last resort to have my problems addressed. Nothing else has worked. Buyer beware. More

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One thing is that i will havr to park the truck at the bank because i cant pay $2,600. Common sense is to finance it in. No help making sound judgement calls. Also wrong truck. I have kids. Common sense c bank because i cant pay $2,600. Common sense is to finance it in. No help making sound judgement calls. Also wrong truck. I have kids. Common sense crew cab instead of quad. Thanks for the help. I wont be back and will not recommend you to anyone. Signed Disabled Vet. More

by CSPRITCHETT6 Verified Customer Verified Customer

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Transactions are Always smooth as butter every time. See Justin Gregory for all of your new and used car needs. He will treat you right. Justin Gregory for all of your new and used car needs. He will treat you right. More

by LPOWELLDDS Verified Customer Verified Customer

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