Chris Schmidt

Call 907 953 0967 and I will let you know why! Your service dept. won't answer the phone Your service dept. won't answer the phone More

by NEILANDGAYLE Verified Customer Verified Customer

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I can't believe the GM lets his departments get away with the lack of customer service. My son's car was purchased at the end of July. It has been in the shop since 2 days after buying it. They sold us a the lack of customer service. My son's car was purchased at the end of July. It has been in the shop since 2 days after buying it. They sold us a car with a bad engine in it, they refuse to take it back and they were sneaky enough to cover their butts so they couldn't be sued. It is now April and the service depart is still lacking any communication. Every time we call, they keep saying they will call us back but never do. More

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The sales agents had excellent service and warm dispositions. I told them what I wanted and they were open with what they had available. dispositions. I told them what I wanted and they were open with what they had available. More

by HANS.THOMPSON1 Verified Customer Verified Customer

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Our 2022 Hyundai Tucson bought from Lithia as a new vehicle was towed to the shop on Oct 7th 2023 and as of January 29th 2024 has yet to be taken in the shop, diagnosed, or fixed. The service and dedic vehicle was towed to the shop on Oct 7th 2023 and as of January 29th 2024 has yet to be taken in the shop, diagnosed, or fixed. The service and dedication to customers thus far is unprofessional and surely does not follow sound business ethics. More

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Nice and helpful so appreciate for service . Nice and pleasant staff and great customer experience . Nice and pleasant staff and great customer experience . More

by AVUGAR55 Verified Customer Verified Customer

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I went in there to buy my very first car on credit my credit wasn't great they still found a wonderful lender for me I got a beautiful car the right price and the right payment plan everybody there was g credit wasn't great they still found a wonderful lender for me I got a beautiful car the right price and the right payment plan everybody there was great to work with good luck hope you find the right car for youi'm More

by KAIDENWILSHUSEN Verified Customer Verified Customer

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Horrible service, no call backs, no response to emails by Gen. Manager. My vehicle has been in your shop 9 of past 10 months. Engine was damaged in shop and I’m told it should be replaced “next week”. Most h Gen. Manager. My vehicle has been in your shop 9 of past 10 months. Engine was damaged in shop and I’m told it should be replaced “next week”. Most horrendous customer service I have ever dealt with. No loaner car. Had to go in-person more than once to check status. Last visit was very contentious. Was told on 8/15/23 that new engine would arrive in 7 days. That was 6 weeks ago. “Next week”…. I have no confidence in their service Dept now and feel like I need to consult an attorney at this point. They owe me money for Loss-of-use and insurance costs just for sitting on their lot! Shameful. More

by FJB0 Verified Customer Verified Customer

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This is the second time I have bought a new car from this dealership. They are trustworthy, professional, and super accommodating. They make buying a car a pleasant experience every time. Thank you! dealership. They are trustworthy, professional, and super accommodating. They make buying a car a pleasant experience every time. Thank you! More

by Cassie Lingle Verified Customer Verified Customer

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Ongoing mistakes, miscommunications and a full month of no contact, and when I called I was told Kevins was out of country and only he knew what was happening with my car. Lithia originally had my car for no contact, and when I called I was told Kevins was out of country and only he knew what was happening with my car. Lithia originally had my car for a month returned it to me without having even looked at my second warning light. I had to turn around and bring it back. It was another full 3 months before my car was completed. A week before it was completed I stopped by to find out what the status was because I hadn’t heard. I learned part of my car key (the electronic part) had been lost, but then was accidentally found while I was in the dealership. Then when I received the car back a little over a week later I was told, the mechanic had lost my key sometime in the last week so “I had a new key made for you.” This meant my auto start key fob that was attached was also lost. I was told I would get a call Monday so I could make an appointment with another company to get a replacement fob made. Outrageously poor service for the entire time I have owned my car. About three months into my process I attempted to call the service manager and the general manager multiple times. I received ZERO return calls or messages. When calling the dealership, Service, Finance, Sales Departments do not, DO NOT answer the phones! Neither does management. Parts always answers the phone before the third ring. That is the only way I got information most of the time! Interpersonally Kevins and Josh were polite and pleasant in person. None the less the overall service and continued mistakes in servicing my car were terrible. I wish the new Service Manager well as he retrains his entire department in customer service. More

by AKMama Verified Customer Verified Customer

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We ran into a problem with the used vehicle I bought and they helped me get into another car that works better for me anyway. they helped me get into another car that works better for me anyway. More

by SCOTTSARIANDERSON Verified Customer Verified Customer

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