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Kevins Mercedes

Overview Reviews (375) Inventory (145)

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Kevins Mercedes

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Kevins Mercedes

Service Advisor

Lithia Hyundai of Anchorage

5400 Old Seward Hwy
Anchorage, AK 99518

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4.5

375 Reviews

Overview Reviews (375) Inventory (145)

Dealership Experience

4 yrs, 4 mos

Industry Experience

5 yrs, 11 mos

Languages Spoken

English

Spanish

4.5

375 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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375 Reviews of Kevins Mercedes

May 17, 2024

Dealership Rating

Employee Rating

I came in for a scheduled oil change, and I waited 3 hours before my car was even moved to the bay over all 3 1/2 hours for an oil change. I’ll be doing it myself from now on. Not worth the money I paid hours before my car was even moved to the bay over all 3 1/2 hours for an oil change. I’ll be doing it myself from now on. Not worth the money I paid when I can do it for half the money and a quarter of the time, and at least have a beer in hand. The people we very nice and professional. More

by cammeron.hull

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Mark Jahnke, Jessie Beals, Andrew Johnnie III, Brendon Gardnew, Dawson Morris, Elizabeth Strickland, Felipe Soriano-Sosa, Hayden Baker, Joshua Shook

Helpful 0

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February 21, 2024

Dealership Rating

Employee Rating

The service department is great. They're always helpful and make recommendations without being pushy They're always helpful and make recommendations without being pushy More

by Martin

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 23, 2024 -

Lithia Hyundai of Anchorage responded

Thank you, Martin, for sharing your positive experience with the service department at Lithia Hyundai of Anchorage. We're delighted to hear that the team was helpful and provided recommendations without being pushy. If there's anything specific you appreciate or if you have additional comments, feel free to let us know. We value your feedback and look forward to serving you in the future!

January 02, 2024

Dealership Rating

Employee Rating

Good customer service in the service department with the guy that was helping me. Service was good. guy that was helping me. Service was good. More

by MTIGILAU1

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kevins Mercedes

Helpful 0

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Jan 03, 2024 -

Lithia Hyundai of Anchorage responded

Hello! We're thrilled to receive your positive feedback about your recent service experience at Lithia Hyundai of Anchorage! Our team takes pride in providing excellent customer service, and we're delighted to hear that you found the service to be good. We're here to ensure your satisfaction and look forward to serving you in the future.

December 31, 2023

Dealership Rating

Employee Rating

Great customer service once the phone lines are answered. The staff is amazing! I think perhaps having a dedicated individual to answer the phone would be great. The mechanics are quick to turn around the ca The staff is amazing! I think perhaps having a dedicated individual to answer the phone would be great. The mechanics are quick to turn around the car. I love how there is a lady on staff! More

by Nathalia

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kevins Mercedes

Helpful 0

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Jan 03, 2024 -

Lithia Hyundai of Anchorage responded

Hi Nathalia, Thank you for sharing your positive feedback about your experience at Lithia Hyundai of Anchorage. We're delighted to hear that you received great customer service from our dedicated staff. Your suggestion about having a dedicated individual to answer the phone is valuable, and we'll certainly take it into consideration for improvement. We're glad you appreciate the quick turnaround from our mechanics and the presence of a diverse team, including a lady on staff. We look forward to continuing to provide excellent service for you. If you have any questions or need assistance, don't hesitate to reach out.

December 13, 2023

Dealership Rating

Employee Rating

Bad communication, didn't fix something that I posted because intake tech didn't write it down because intake tech didn't write it down More

by Juliannarobinson89

Verified Customer

Recommend Dealer

Other Employees Tagged: Kevins Mercedes

Helpful 0

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Dec 14, 2023 -

Lithia Hyundai of Anchorage responded

Hi Julianna, I genuinely appreciate you sharing your experience with us. It's regrettable to learn about the communication challenges and the oversight in addressing the issue you mentioned. Your insights are crucial in helping us enhance our service. That being said, I'd love to hear more about your experience and discuss how we can make things right. Please reach out to me through the number below. We hope to hear from you soon. Best, Matt Dean - Service Manager - 907-762-5131

December 13, 2023

Dealership Rating

Employee Rating

Great I'm a man of few words 1 2 3 4 5 6 7 8 More

by JPENNINGTON3

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kevins Mercedes

Helpful 0

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Dec 13, 2023 -

Lithia Hyundai of Anchorage responded

Hello! A simple "Great" speaks volumes, and we appreciate your positive sentiment! If there's anything specific that made your experience great or if you have more feedback to share, we'd love to hear it. Thank you for choosing Lithia Hyundai of Anchorage, and we're here for any automotive needs you may have in the future.

December 11, 2023

Dealership Rating

Employee Rating

Car was late getting done but glad they answered the phone when I called. Same problem keeps happening so I wonder if it is getting fixed phone when I called. Same problem keeps happening so I wonder if it is getting fixed More

by JANEVONB

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kevins Mercedes

Helpful 0

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Dec 12, 2023 -

Lithia Hyundai of Anchorage responded

Hello Jane, Thank you for taking the time to share your feedback. We apologize for the delay in completing your car service and any inconvenience it may have caused. Your concerns are important to us, and we'd like to ensure that the recurring problem is thoroughly addressed. That being said, please contact us through the number below in order to further discuss your time here. Best, Matt Dean - Service Manager - 907-762-5131

December 10, 2023

Dealership Rating

Employee Rating

Poor communication and follow through, lack of concern for the customer post-vehicle purchase, and a feeling the service dept was dismissive of my concerns. for the customer post-vehicle purchase, and a feeling the service dept was dismissive of my concerns. More

by KIRSTENAK

Verified Customer

Recommend Dealer

Other Employees Tagged: Kevins Mercedes

Helpful 0

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Dec 12, 2023 -

Lithia Hyundai of Anchorage responded

Hi K.O., Thank you for bringing this to our attention. It is regrettable to hear about the level of communication and client care you received and apologize for the less-than-satisfactory experience you had. We hope you provide us with the opportunity to come up with an amicable solution and would appreciate it if you contact us at your earliest convenience. Best, Matt Dean - Service Manager - 907-762-5131

December 10, 2023

Dealership Rating

Employee Rating

took care of the problem glad that they were able to diagnose the problem and got it repaired quickly diagnose the problem and got it repaired quickly More

by FLANDERS0

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kevins Mercedes

Helpful 0

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Dec 11, 2023 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your positive experience with us! We're thrilled to hear that our team at Lithia Hyundai of Anchorage was able to diagnose and swiftly repair the issue with your vehicle. Customer satisfaction is our priority, and we're delighted we could take care of the problem for you. We hope to see you again soon.

December 08, 2023

Dealership Rating

Employee Rating

They don't answer the phones. They also kept my car for 4 days without communicating at all what the issue was. They also kept my car for 4 days without communicating at all what the issue was. More

by Makinzie.a

Verified Customer

Recommend Dealer

Other Employees Tagged: Kevins Mercedes

Helpful 0

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Dec 11, 2023 -

Lithia Hyundai of Anchorage responded

Hi Makinzie, Thank you for sharing your recent experience, and I apologize for any inconvenience you faced. I'm sorry to hear about the challenges in reaching us and the lack of communication regarding your car. To better understand your situation and address your concerns, please reach out to us directly through the number below. Your feedback is valuable, and we aim to improve your experience moving forward. Best, Matt Dean - Service Manager - 907-762-5131

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