Chris Rucker

The moment you leave they are done with you. I purchased a vehicle that they automatically placed their wash plan on that they said come with it and you can’t remove it cost over $1950.00, first I purchased a vehicle that they automatically placed their wash plan on that they said come with it and you can’t remove it cost over $1950.00, first problem that should have made me look around. I tried to contact the salesman by the same text he was previously texting me during the purchase by the same number the next day after purchasing and he would not respond about the sd card he told me to get for the camera recorder that wasn’t working after purchasing 5 different ones and he would reply so I called the service department and told them what was happening and they told me to come and and he will show what I was doing wrong. I get there and they make me wait in a line for 5 minutes before the guy comes out and tells me that I need to wait on a tech to look at it in 2 hours. He didn’t even look at it and on the phone he act like I was doing something wrong and he was going to fix it. I told him I just bought the car 2 days ago and can’t wait 2 hours so a supervisor came out and immediately told me the manual was wrong and told me the wrong size is printed in the manual and to buy a 32gb card. I was upset that the salesperson didn’t know that and I have been to the store 5 times, texted, called, drove, up there, waited, and escalated this known issue to a supervisor before getting answer. Why is this a secret. All employees should know this. I will never buy from this place again and by the way this wash plan that everyone is forced to buy, there is a 3 week waitlist to get you car wash if you want a rental or you have to wait 2 hours. What a waist of money. I also did a survey from this place that ask if you want to be contacted. I answered, yes. They never contacted me. There was also a follow up survey to see if I was contacted. I again answered that I was never contacted and that I would leave feedback on every online forum possible and these people still never responded. More

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Awesome experience with Chris end to end. He’s attentive and patient and recognizes the value of building lasting relationships in the car business. Chris was also quick to find solutions to He’s attentive and patient and recognizes the value of building lasting relationships in the car business. Chris was also quick to find solutions to obstacles in a practical and positive way. More

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Chris Rucker connected with me on the Escalade V group on Facebook. He was phenomenal to deal with and he lined up a beautiful Escalade ESV V for our family. Crest treated us right on our trade - far better Facebook. He was phenomenal to deal with and he lined up a beautiful Escalade ESV V for our family. Crest treated us right on our trade - far better than other local dealers - and Chris even delivered the new car to us in person. Give Crest and Chris Rucker the opportunity to earn your business! More

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I love my new car! !! Excellent customer service! Extremely smooth transaction. Chris was knowledgeable, creative, professional and very straightforward with me. Made m !! Excellent customer service! Extremely smooth transaction. Chris was knowledgeable, creative, professional and very straightforward with me. Made my decision so easy. I will definitely be back to Crest Cadillac! Thanks for the experience and follow-up, Chris!! More

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If a Sales Representative is a model of the dealership, then, Crest is outstanding!! I give 100 Stars to "Chris Rucker" for his exemplary salesmanship! I sent an inquiry to Crest Cadillac regarding a 2 then, Crest is outstanding!! I give 100 Stars to "Chris Rucker" for his exemplary salesmanship! I sent an inquiry to Crest Cadillac regarding a 2024 Cadillac Escalade. Immediately, Chris called me to ask me what I wanted in a new vehicle. I informed him of my must-haves and before I knew it, he contacted me to inform me that my vehicle was on its way to the Crest dealership! My Escalade is everything that I wanted and more...slamming rims that are not standard! I am over-the-top! Chris made sure that I received what I wanted on this vehicle and more! He remained on top of every aspect of my vehicle from our initial conversation through the financing process and as he put the final touches on my vehicle before I drove off the lot! Oh, did I say that Chris drove my vehicle to get the "whisper beige" interior stain-treated? Yes, he did! Chris is committed to making his customers happy! Not only is he knowledgeable, kind, and personable, he listens and follows through for his customers! I am indeed an Escalade person! This is not my 1st or 2nd Escalade purchase, but by far, my best experience! Thank you, Chris! More

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Advertise at MSRP but Chris said since we out of state we have to pay more. They don’t like to sell to out of state customers. Wanted to know if we could title it there. Bad business. Be careful. have to pay more. They don’t like to sell to out of state customers. Wanted to know if we could title it there. Bad business. Be careful. More

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Bought my wife’s XT6 from Chris over at Crest. Couldn’t ask for a better salesman and will be my car guy going forward! Made the transaction the smoothest I have had to date and the only time I ha Couldn’t ask for a better salesman and will be my car guy going forward! Made the transaction the smoothest I have had to date and the only time I have left the dealership not feeling exhausted from the sales process! Thank you Chris for taking such great care of us. More

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What a special guy and salesman! ! Willing to work to help us get the best trade in with front office! Chris was and have been so attentive to us If you need a salesman. He is th ! Willing to work to help us get the best trade in with front office! Chris was and have been so attentive to us If you need a salesman. He is the one you need!! More

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The folks at Crest Cadillac truly understand the concept that exceptional customer service = repeat business. I just purchased my fourth Cadillac Escalade through them. Following are several reasons I com that exceptional customer service = repeat business. I just purchased my fourth Cadillac Escalade through them. Following are several reasons I come back to Crest for my cars: 1) Chris Rucker is an attention to detail sales rep. He understands the buying experience (in other words, he deals with you as if he was the buyer) and does all he can to make it memorable and enjoyable. Amazing sales knowledge of the product, the financing, the maintenance. He also has an amazing memory that recalls your likes and dislikes. I will be buying all my future vehicles (and my children's - Crest has an amazing used car operations as well) exclusively from Chris. 2) Shawn Barron in Service is the best man to help you maintain your car in top shape and running like new no matter how old it is. Shawn knows when you should spend the money to fix something or if you should wait until the next oil change. All of my Crest vehicles have been serviced by Shawn, and they always run like new when i drive out of there. I wouldn't want anyone else to touch them. 3) Jeremy Burdin in the 'skunk works' department will add the extra bling to your vehicle if you need it. Want a ceramic coating, done. Want a clear coat bra to protect your front end from rocks and bugs, done. Want your Cadillac logos painted a certain way, done. Somebody door dinged your door, he'll fix that. He is a magician. What an amazing team of professionals. For these reasons, and many others, are why I keep coming back to Crest! More

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I recently had the pleasure of purchasing my first vehicle at Crest Cadillac, and I must say, the experience exceeded all my expectations. From the moment I walked in, I was greeted by Chris Rucker, w vehicle at Crest Cadillac, and I must say, the experience exceeded all my expectations. From the moment I walked in, I was greeted by Chris Rucker, who made me feel welcome and valued as a customer. He took the time to understand my needs and preferences, and he went above and beyond to ensure I found the perfect Jeep for me. Throughout the entire process, Chris was professional, knowledgeable, and incredibly helpful. He answered all my questions, addressed any concerns I had, and made the entire experience seamless and enjoyable. I couldn't have asked for a better salesperson to guide me through this significant purchase. Additionally, I had the pleasure of working with Dean in the finance department, who was equally exceptional. Dean took the time to explain all the financial details clearly and patiently, ensuring I understood everything before signing any paperwork. His professionalism and attention to detail were truly commendable, and he made the financial aspect of the purchase stress-free. Overall, my experience at Crest Cadillac, from working with Chris Rucker to Dean in the finance department, was outstanding. I highly recommend Crest Cadillac to anyone looking to purchase a vehicle, as their customer service, professionalism, and attention to detail are second to none. Thank you, Chris and Dean, for making my first vehicle purchase a memorable and enjoyable experience! More

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