Chris Koehler | Page 3

The service i received was amazing. I would recommend coming here for any other services. I would recommend coming here for any other services. More

by vanessamoya37 Verified Customer Verified Customer

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The service was less than exceptional. I had a 9am appointment. Upon arriving someone comes to my car tells me they are a bit behind and it would be about an hour to hour twenty wait even I had a 9am appointment. Upon arriving someone comes to my car tells me they are a bit behind and it would be about an hour to hour twenty wait even though there is an appointment. I agreed and went to go wait in the waiting area. An hour and a half goes by and I start to get nervous it’s now 10:30 and I have an 11:15 appointment somewhere else, I mean why not my appointment time was at 9 I go to class at 1. Saturdays are the only day I have half a day to get things done. I go talk to the guy at the service area, he tells me they are short staffed and it will be another hour or two. NOT how I planned my very short window to get things done on a Saturday. I told him if I had known I was going to wait 3 plus hours I would have just turned around. I asked to speak to the supervisor because he told me the manager left for the day. Now speaking to the supervisor he told me if I ask the lady’s at the checkout they would not know if they were behind and I shouldn't have them (NOT how he should have handled this situation if you ask me) I informed him that I didn’t ask them I was told by the lady who came to my car and told me to leave my keys in the car and wait inside. He then had an upset look on his face but then told me my car would be next. By the time I left I had to already cancel my 11:15 appointment. I then find out my car is ready because they gave my keys to my sister who was walking by NOT ME. Which again is not professional because what if this was not my sister they could have gave my keys to any random person, but I let it go whatever at this point I’m upset and just want to leave. Find my car and I see there is no service sticker. I then go BACK INSIDE and ask what’s going on was the service actually done or did I just wait 2 hours for nothing. The guy tells me they ran out of stickers and I should just track 5,000 miles from where I’m at, mind you NOT A SINGLE SOUL came to tell me this personally they just let me take my car and said figure it out. I originally came back because I had a great experience the first time but this time was the worst experience I have ever had getting my car serviced anywhere!! Had an email from the manager Chris. Told him about my experience never got a response. Honestly that's what I expected based on my previous experience. More

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I always have great experience when I get my car serviced. Very professional and friendliest staff ever. The prices are fair considering getting the quality service. Often, the wait time isn’t bad e serviced. Very professional and friendliest staff ever. The prices are fair considering getting the quality service. Often, the wait time isn’t bad either.‘I would definitely recommend to others to receive service. Great service and staff ! More

by darrencebell1 Verified Customer Verified Customer

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Professional helpful clean pleasant close responsible diverse bright nice fast experienced knowledgeable follow-up better diverse bright nice fast experienced knowledgeable follow-up better More

by Wgastile Verified Customer Verified Customer

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I receive courteous care at South Holland Nissan. The staff is kind & respectful & my oil change was quick & efficient. I didn’t receive my free carwash though so idk if it was because of winter seas The staff is kind & respectful & my oil change was quick & efficient. I didn’t receive my free carwash though so idk if it was because of winter season but it sure would of been appreciated. More

by Magnitrez Verified Customer Verified Customer

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There were very helpful in addressing the issues with my vehicle on several occasions. Great service overall! vehicle on several occasions. Great service overall! More

by Ja_bullock Verified Customer Verified Customer

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My Nissan was towed in on a Thursday and on Friday evening it was ready for pickup I was very pleased with the service I received and give it an 10 with that being the best Thanks Mr. Torre South Holl evening it was ready for pickup I was very pleased with the service I received and give it an 10 with that being the best Thanks Mr. Torre South Holland Nissan. Blessings to you 🙏🏾 More

by jackie_woods Verified Customer Verified Customer

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They are always helpful, knowledgeable and polite. The customer service was excellent. I expessed how important it was to get out at a decent time becanuse I had to go to work. The customer service was excellent. I expessed how important it was to get out at a decent time becanuse I had to go to work. More

by aljbarrett120 Verified Customer Verified Customer

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Good costumer service and maintenance dept I recommend thank you for taking time on my vehicle and making sure my needs are met thank you for taking time on my vehicle and making sure my needs are met More

by shantellpugh Verified Customer Verified Customer

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Excellent service highly recommended. My second car purchased!!! Had my oil Change appointment and was out in 45 minutes. My second car purchased!!! Had my oil Change appointment and was out in 45 minutes. More

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