Chris Kleman
Chris Kleman at Lenoir City Ford, Inc.
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Chris Kleman | Page 2

Finance Manager

Lenoir City Ford, Inc.

775 US-321
Lenoir City, TN 37771

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4.8
67 Reviews
4.8

67 Reviews

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67 Reviews of Chris Kleman

February 24, 2024

Dealership Rating
Employee Rating

As i drove away I realized the transmission is REALLY messed up. It has no idea when to shift. I didn't have time bring it back as i came from out of town to buy this truck and had to get home. I learned More

by tedparero
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Newman Brandon

Feb 26, 2024

Lenoir City Ford, Inc. responded

Please give us a call at 865-988-0003 to discuss any issue you have with a recent purchase. We would love to speak with you about it. You may ask for a member of the Sales Management Team. Thank you.,

February 22, 2024

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We had a very good experience with Courtney , they gave my wife a good trade in price explained the best options and then negotiated a fair price on a new Bronco sport which she is very happy with. I would More

by bail55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Algieri-McCarthy

February 20, 2024

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Employee Rating

Ben Pina who sold me my Nissan Sentra 2018 went above and beyond finding me the exact car I wanted and it's even better than what I had imagined. I love it. ❤️ He was very kind, caring, extremely helpful and More

by PATRICIA
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Ben Pina

February 06, 2024

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Employee Rating

Everyone involved in the purchase of my '22 Shelby GT500 was simply amazing!! This was hands down the best car purchasing experience I have ever had in my entire life. I never had to reach out for updates More

by CYOUNG9799
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mackenzie Hansen, Andrea Mejia

Feb 17, 2024

Lenoir City Ford, Inc. responded

Hi, thank you for leaving such a great review and high star rating. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

February 05, 2024

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We had an amazing experience working with Brittanie McKee @ Lenoir City Ford. She was professional and knowledgeable, no pressure! She was helpful with financing and got us into a beautiful new Edge ST whi More

by Linda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 17, 2024

Lenoir City Ford, Inc. responded

Hi Linda, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

February 04, 2024

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I purchased my vehicle from Leonor City Ford remotely in 2024. My salesperson Chuck was very helpful, he answered all my questions. Chris gave very good advice on the financing. Everything went smoothly. More

by tracypressley7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Glenn Wood, Chuck Lemons

Feb 17, 2024

Lenoir City Ford, Inc. responded

Hi, we are happy we could make your experience a positive one! We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!

February 04, 2024

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Employee Rating

Didn't service vehicle rushed to sell it to meet 3 of 4 wheels out of balance it was out of alignment called to have it serviced 3 days after buying told me I had to pay for it then talking to sunny he was More

by hhscapesllc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Feb 05, 2024

Lenoir City Ford, Inc. responded

Hello HHSCAPESLLC...Wow. That is an amazing story. We are sorry to hear that you are not happy with your decision to purchase the truck, and that you misinterpreted, or misunderstood almost everything which was said during the Customer Care follow up call we had with you on a recorded line. As soon as we are aware of an issue with a customer's satisfaction, then we follow up by phone to try and remedy the situation. And we did so in this case, as well. We stepped way up by offering to pay 1/2 the expense of balancing and aligning your truck's agressive off-road tires. You became escalated, accusing the Dealership's employees of numerous things, We offered to pay for a full alignment and balance at a garage of your choosing, and rather than working with us to resolve the issue you chose to blast the store and threaten to leave more negative feedback before abruptly hanging up. We follow a simple process when selling a used car that is without warranty: #1. We show the vehicle and then test drive it with the customer to make sure everything checks out. In this case you were aware this truck had a lift kit and over-sized tires, and even engaged in conversations with us about the fact there could be future issues considering it was modified for off-road use. #2. We make sure our customers understand that if he/she decides to purchase the vehicle, that they are purchasing it with the full knowledge that it is an "as-is" vehicle and that they will be assuming all responsibility for any repairs which may follow the purchase, and then we also have our customers sign a form informing them that this is the policy. To sum this whole situation up...Aside from verbally warning you there could be future issues and expenses which could follow when you purchase a truck which has oversized tires and an aftermarket suspension system, and having you read and sign a form which discloses the risks you would be taking by purchasing the truck, we do not know what else we could have done prior to you agreeing to purchase it. And then we even offered to pay for an alignment and balance at a 3rd party service center(which we are not obligated to), there is nothing else which we can do at this point as long as you refuse to accept our assistance.

January 28, 2024

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Employee Rating

Smooth process test driving many trucks before making my decision on my 2019 F-150. More

by hunterstratton1729
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brittanie McKee

Feb 02, 2024

Lenoir City Ford, Inc. responded

Hello Hunter, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 16, 2024

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Employee Rating

Eli was very easy to work with and we pretty much had the deal done over the phone. Chris made the paper work part a breeze. More

by Tmsmith47
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eli White

Jan 26, 2024

Lenoir City Ford, Inc. responded

Thanks for the positive feedback and for your business.

January 15, 2024

Dealership Rating
Employee Rating

The dealership was very polite and professional. They took the to explain my order and helped with financing questions. More

by YATESFORD1988
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cecil Ball, Mackenzie Hansen

Jan 26, 2024

Lenoir City Ford, Inc. responded

Thank you for the kind words. It is always our goal to deliver the highest level of service possible.

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