Charlie Marquez | Page 3

Leasing Salesman handled us professionally and it was a Quick, efficient and pleasant experience. Financial personnel Who was pleasant also explained thoroug Salesman handled us professionally and it was a Quick, efficient and pleasant experience. Financial personnel Who was pleasant also explained thoroughly of tire, extra coverage, etc. packages. More

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Falls short Ok where to begin. I purchased my car and was very happy with both the no pressure and price on my new MKZ. From there everything went down hill quick Ok where to begin. I purchased my car and was very happy with both the no pressure and price on my new MKZ. From there everything went down hill quickly. I dive the car one day to the mall with the sunroof open, came out opened the sunroof and it cracked. Service said a rock hit it or something because there was a missing piece of glass. I tried to explain that is what happens when glass breaks, a piece cracks off at the stress point. there was no other pings or dents on the car from any rock. I had to call Lincoln and complain that is was a brand new car with maybe 1,000 and they offered to fix it. When I got the car back the inside where they replaced the sun roof was really dirty on the fabric from someones hands. Then I started having problems with the electronics on the car. I had the center screen go dark (no display), the buttons on the steering wheel not respond, the ambien lighting on the car just reset. they said they updated the software twice and it should fix the problems. So far so good.Next problem, when they got my car I guess they traded another dealer for the car. They gave it to me with tinted windows. I found it very hard to drive since the reflection from the side windows made it look like there was always a car because it reflected the vent. The back window at night made the car lights behind be oblong. after dealing with this for a few months I could not take it any longer so I asked them to remove the tint off the windows. after a fight they agreed. What a mistake when I received the car back 2 days later I could not take the smell. whatever they used to remove the tint smelled up the car really bad! When I finally did take back the car I noticed the side and back windows were ALL scratched up! After fighting with them and dealing with Carlos not calling me back and when he did screaming at me like a crazy man they agreed to put in writing a letter that they would cover any costs involved if I was charged to the windows and then a $500 escrow. When they finally replaced the back window and I got my car back I had 5 issues. The smell, the glass I found all over my car, the cut fabric by the speaker, the glass in the speaker and lastly the person with the dirty hands all over the back of my car. so again I gave my car back for them to fix. If you believe a car can have a curse, this is it. At this point I want to give back the car and get a new one. I believe I have the PROBLEM car but I cannot get anyone to call me back and discuss this. But it is in the back of my head the car has gone back 2 times already for electronics, once more and we are talking lemon law. The car now had 3k miles on it and is now 4 months old. should I have this many problems with a new car??? More

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