Charles Prayor
Charles Prayor at Jim Ellis Buick GMC Mall of GA
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Charles Prayor

Service Consultant

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.6
10 Reviews
4.6

10 Reviews

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10 Reviews of Charles Prayor

May 02, 2024

Dealership Rating
Employee Rating

Nick is the best and provided amazing service and comms along the way! Thank you. More

by mikestango
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Rose

May 02, 2024

Dealership Rating
Employee Rating

Superior service with professional service. Charles Prayor was great! 😊😊. Kept me informed as to progress on the repair. More

by BARBARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 02, 2024

Dealership Rating
Employee Rating

Jim Ellis is a 1st class Dealership, from the sales force to the 5 star service department. My recent warranty service was handled by Charles & Brandon, both exceeded my expectations. I’ll always come back t More

by Robert Wilkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sami Karaki, Brandon Cannon

April 24, 2024

Dealership Rating
Employee Rating

Our car has been in the repair center for over a month waiting for a part. The mechanical staff has been amazing in keeping us informed. However, GMC is unable to obtain the parts needed for their cars. T More

by SGS.Lyndale
Recommend Dealer
No
Apr 27, 2024

Jim Ellis Buick GMC Mall of GA responded

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.

April 15, 2024

Dealership Rating
Employee Rating

Great Service provided during my Car Repair. . Jim Ellis listen to all my concerns and needs. Gave me fall cost of repairs before working on my car very appreciative. More

by PAMELA3.THOMAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 19, 2024

Jim Ellis Buick GMC Mall of GA responded

We're glad to hear you found our staff was so knowledgeable and helpful!

April 11, 2024

Dealership Rating
Employee Rating

Texted me about my car and sent a video showing all areas of my car. More

by Carole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 19, 2024

Jim Ellis Buick GMC Mall of GA responded

We're glad to hear you found our staff was so knowledgeable and helpful!

April 09, 2024

Dealership Rating
Employee Rating

Outstanding service I always have an awesome experience. Charles was great at keeping me informed about my truck. I look forward to going back. More

by Izzy B.
Recommend Dealer
Yes

Other Employees Tagged: Charles Prayor

Apr 19, 2024

Jim Ellis Buick GMC Mall of GA responded

We sincerely value your business and look forward to your next visit!

April 06, 2024

Dealership Rating
Employee Rating

The oil change I was scheduled for at 1:30 pm had there until 4:00 pm so I really think that was to long More

by SHANEANT78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 20, 2024

Jim Ellis Buick GMC Mall of GA responded

Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

April 05, 2024

Dealership Rating
Employee Rating

Super service and service personnel. Would recommend to all members of my family. Great experience. More

by BARBARA
Recommend Dealer
Yes

Other Employees Tagged: Charles Prayor

Apr 20, 2024

Jim Ellis Buick GMC Mall of GA responded

Thank you for the recommendation, and have an amazing day!

April 05, 2024

Dealership Rating
Employee Rating

Does a very good job at explaining what's going on as they do things they make sure to communicate every step and why they are doing it More

by JUANA.ALFARO
Recommend Dealer
Yes

Other Employees Tagged: Charles Prayor

Apr 05, 2024

JUANA.ALFARO responded

charles did a great job communicating everything that was wrong with the vehicle. Impossible reasons on why it happened. overall smooth experience

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