Charity Graff | Page 13

Sales crew bent over backward to make sure we were happy. Carl Chestnut was our Sales person and he was very cordial, funny, and informative. After purchasing the car and driving off the lot, we discovered a Carl Chestnut was our Sales person and he was very cordial, funny, and informative. After purchasing the car and driving off the lot, we discovered a problem with the car and returned to the dealership. The service department told us that they would not be able to look at it until the next day and, depending on the problem, it may take until the day after that to get it fixed. That really irritated me, and I could tell that Carl was very irritated as well. I told Carl that it made us leery about anything else that might be wrong with the car. Carl went to management and they got a brand new identical car from a Beaverton dealership and had it delivered the next day so we wouldn't worry about the original car. Carl and the Customer Relations department really bent over backward to make sure that we were happy and satisfied. Problems like the one we encountered happen, but I was impressed at the lengths that the group went through to make us happy. More

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Sou went the extra mile great customer service and follow up I received an E mail from Sou he let me know when my new TRD Pro 4 Runner was coming in. He followed up with phone calls and even though he was at the I received an E mail from Sou he let me know when my new TRD Pro 4 Runner was coming in. He followed up with phone calls and even though he was at the coast he followed up with numerous phone calls he was on it we confirmed price and agreed on a deposit and delivery date! Sou is truly an asset to Toyota of Gladstone! Great customer service! Thanks for all your help, Gregory Wheatfill More

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Emileigh is a great person with great customer service. She. This dealerships is awesome and cares about their customers I recommend everyone to this dealership. They will treat you right. I recommend Emilei This dealerships is awesome and cares about their customers I recommend everyone to this dealership. They will treat you right. I recommend Emileigh she is great. More

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Worth the drive. I traveled from just under 600 miles from CA to Toyota of Gladstone for a great deal on a used Tacoma! I have to say that I was very satisfied and imp I traveled from just under 600 miles from CA to Toyota of Gladstone for a great deal on a used Tacoma! I have to say that I was very satisfied and impressed by the level of professionalism and overall service at the dealership. The team that I worked with really cared about my experience and showed great interest in getting me the best deal that worked for my budget. A truly easy, stress free, experience that I can't say enough good things about. If these guys have what you're looking for, definitely give them a call and see what they can do for you too! More

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Very good people From first contact with email until the final papers were complete we encountered very friendly, helpful people at Toyota of Gladstone. Eric didn’t lo From first contact with email until the final papers were complete we encountered very friendly, helpful people at Toyota of Gladstone. Eric didn’t look like the typical salesperson at first glance, and believe me, there's nothing typical about him. By the end of the transaction, he became my favorite car salesman of all time. I highly recommend Toyota of Gladstone for the quality of the people that I experienced during my purchase. More

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Awesome!!! Jason has been very attentive and met all our needs in acquiring a new Tacoma with the specs and color trims I wanted. Was never pressured in any way Jason has been very attentive and met all our needs in acquiring a new Tacoma with the specs and color trims I wanted. Was never pressured in any way and was a great pleasure having him as our salesman. More

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Sales Ladies (Mallory & Charity) The reason behind my rating is strictly because of Mallory and charity. After having a terrible experience at a Toyota dealer in Hillsboro. I began sh The reason behind my rating is strictly because of Mallory and charity. After having a terrible experience at a Toyota dealer in Hillsboro. I began shopping around. I made contact with them and Our relationship started about three months ago. They kept in contact with me through out my shopping process and after going back and forth we came to an agreement. There customer service made me good it was genuine comfortable, friendly and HONEST. Which is important while shopping for a Vechile. I appreciate your service. I hope we can continue this good relationship through out my Toyota lifetime. Thanks again! More

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Smooth transaction We went through the Costco auto buying program, and as usual it was great! Highly recommend the program and highly recommend Gladstone Toyota. This is We went through the Costco auto buying program, and as usual it was great! Highly recommend the program and highly recommend Gladstone Toyota. This is the third vehicle we have purchase from them because of the ease of the transaction. More

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Jake spinner is amazing!!! I have had my fair share of dealing with car salesman. Some are pushy and rude but not here. Jake spinner answered every question I had. Helped me get I have had my fair share of dealing with car salesman. Some are pushy and rude but not here. Jake spinner answered every question I had. Helped me get my 2018 4Runner and my 2018 86 exactly how I wanted it. I couldn’t have asked for anyone better!! He was truly exceptional More

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Helpful, Flexible, and Aggressively Competitive on Price We just completed our purchase yesterday (Tuesday) and we could not be more pleased with Denis Russu and his team. We contacted every Toyota Dealersh We just completed our purchase yesterday (Tuesday) and we could not be more pleased with Denis Russu and his team. We contacted every Toyota Dealership in the area and in the end only Gladstone and Tonkin lived up to their promises of working hard to offer us the best deal. Denis contacted us promptly after we reached out through the quote button on Toyota.com. He was quick to adapt his approach when we requested that we maintain communications through email (the best way to fit my busy life and to share accurate info with my wife). Denis provided a decent initial quote, but he and Toyota of Gladstone truly showed their colors when I asked them to see if they could beat a quote from Tonkin Toyota. Denis had Sunday and Monday off, but his managers (Seth Dustin & Charity Graff) picked up and handled my requests seamlessly. I was very impressed that they consistently kept up with my requests and the momentum of where we were headed. Tuesday morning I sent Denis the offer from Tonkin that we felt we would be taking. To our pleasant surprise Denis and his management took us very seriously and came up with a great price with the add-ons we wanted for free. On top of it all Denis drove to our home to pick us up and bring us to the dealership. He was friendly and courteous. At our request he worked through the sales process quickly. Denis and the finance gentleman (Dolf Nuno) kindly accepted our decline of their upgrades or warrantees without any annoying pushing. All in all, the whole process was smooth and relatively quick. Everything was as promised via email. The car and options were exactly as described. The out the door costs were exactly as detailed via email. In short, we are very pleased with our decision and we will return to Denis and Toyota of Gladstone for our next purchase. More

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