Carol Clark-Muniz | Page 75

excellent experienc I purchased the car as a demo, and so far any issues have been taken care of. Every body has been very accomadating and helpful. I purchased the car as a demo, and so far any issues have been taken care of. Every body has been very accomadating and helpful. More

Helpful 0

Report | Print

New Lease - No Hassle We had the pleasure of negotiating our third lease with Bert Vargas. We have come to the point where we expect Bert to get the best deal possible for We had the pleasure of negotiating our third lease with Bert Vargas. We have come to the point where we expect Bert to get the best deal possible for us and once again he helped us build our dream BMW and applied every discount possible to keep our lease payment manageable. We are very comfortable with Bert and rely on his knowledge and advice. Besides Bert the employees who assisted us with the pickup of our new X3 were very friendly and went over every every aspect of our new auto. Thank You to all who assisted us at Rallye BMW, Kathie and Pete Keller More

Helpful 0

Report | Print

Best all around team in the business Bert, Thanks for making my new car purchase seamless....... Always enjoy driving your newest model out of your dealership. I look forward to many m Bert, Thanks for making my new car purchase seamless....... Always enjoy driving your newest model out of your dealership. I look forward to many more years of doing business with one another. More

Helpful 0

Report | Print

Purchase of a new vehicle I worked with Morrie as my sales associate, he was great. Very personable, understood what my needs were, and was able to put me in the car we wanted I worked with Morrie as my sales associate, he was great. Very personable, understood what my needs were, and was able to put me in the car we wanted at a fair price. This was my second purchase from Rallye, and it won't be my last! More

Helpful 0

Report | Print

Carol Clarke-Muniz excellent doing her job helping me. I have had my BMW X5 serviced here, the customer service was excellent from Ms Carol Clark-Muniz she's very knowledgeable and professional in doing h I have had my BMW X5 serviced here, the customer service was excellent from Ms Carol Clark-Muniz she's very knowledgeable and professional in doing her job , I been a customer here now for four years going strong and i'm not planning to go any where else. More

Helpful 1

Report | Print

Wish I bought from a different dealer!!!! In 01/14 I purchased a Certified 2011 750 LIX. This car immediately spent almost 3 weeks in the service department all for things that should have be In 01/14 I purchased a Certified 2011 750 LIX. This car immediately spent almost 3 weeks in the service department all for things that should have been repaired during the CPO and prior to delivery. My car did not meet BMW’s standards and should have never been Certified. When the car was delivered it was far from being certified. I called the salesman on my way home to state that car was shaking when driven over 55 MPH. It took Brian a few days to reply. The gas cap strap was broken, the cup holders in the rear seat did not open, battery keys were almost dead, the automatic windshield wipers didn’t work and it needed an alignment. After getting no real response from Rallye I took my car to Ridgefield BMW. They informed me that most of the items were under warranty except for the windshield which was replaced with a non-BMW part and the sensors would not work without a costly repair. To make matters worse I needed 4 NEW RIMS AT A COST OF OVER $3,000.00. I must say after I called Brian Cano and explained the situation they did assure me that they would make everything “right”. So they repaired the windshield and their expense and offered to “FIX” the rims when I had more time. The next day I got a flat and drove my car to Firestone. Firestone took the tire off the rim and showed me something that they have “never seen”. Someone used electrical tap, a plastic bag and “bead glue” to fix a damaged rim, my tire was fine. I had them pull another suspect tire and they found more electrical tape. I called Rallye and they said bring the car in, which I did the next day. They had the car for over a week and supposedly fixed the issue. Now the car shakes and still doesn’t drive correctly. Their service department called me a few days later to ask how my service experience was. When I complained and asked to speak to someone they never returned my call. While I can honestly say they tried to make things right it just isn’t. Rallye’s CPO department is suspect at best. I wish I never bought this car or I went to another dealer. More

Helpful 3

Report | Print

Rich DeAngelo is a great person and the sales manager at Rallye BMW. He's an outstanding relationship manager who understands that an honest, open relationship with customers keeps us happy and coming back Rallye BMW. He's an outstanding relationship manager who understands that an honest, open relationship with customers keeps us happy and coming back car after car. I've been happily leasing cars from Rich for over 15 years, along many friends and acquaintances who I've recommended and have come back with overwhelmingly positive reviews about Rich and the entire Rallye team. Carol Clark-Muniz and Matt Carlson are amazing service advisors who go out of their way to stay on top of my cars' service status and keep me updated with a steady stream of communication. If you're in the market for a BMW, Rich is the best person to make your purchase a pleasant, enjoyable experience! More

Helpful 0

Report | Print

Excellent service was provided to me and everyone was so friendly. The crew of Rallye BMW helped me find the EXACT car I was looking for and they were extremely patient with my yo-yo decision making. I reco friendly. The crew of Rallye BMW helped me find the EXACT car I was looking for and they were extremely patient with my yo-yo decision making. I recommend that if you're looking for a BMW go to RALLYE!!! More

Helpful 0

Report | Print

I have been there for service of my BMW 650. Very I have been there for service of my BMW 650. Very friendly people.They were responsive and did very good job in timely manner. in a word:Excellent I have been there for service of my BMW 650. Very friendly people.They were responsive and did very good job in timely manner. in a word:Excellent service Special thanks to Carol More

Helpful 0

Report | Print

My experience with Rallye for the past 2 years has been great. Carol Clark-Muniz is great in the service department. I just felt she was doing the best for me putting in the necessary paper work and keep great. Carol Clark-Muniz is great in the service department. I just felt she was doing the best for me putting in the necessary paper work and keeping me posted on status of service. I look forward to many more years with Rallye. More

Helpful 0

Report | Print