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Carlos Scott
Carlos Scott at Banister Ford of Marlow Heights
Refer Me

Carlos Scott | Page 5

Service Advisor

Banister Ford of Marlow Heights

5000 Auth Rd.
Marlow Heights, MD 20746

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4.3
59 Reviews
4.3

59 Reviews

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59 Reviews of Carlos Scott

May 14, 2023

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Employee Rating

Thanks to Carlos ,assistant manager Sharon and Sheryl ar Banister Ford top notch !! My best visit yet! More

by brcagee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sonny Betancourt, Evelyn Betancourt, Sharon Wilson , Craig Contee, Sheryl gave me paperwork at end of service

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May 15, 2023

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We are thankful to earn your business here at The New Banister Ford of Marlow Heights!

May 07, 2023

Dealership Rating
Employee Rating

Mr. Scott was knowledgeable and courteous. My problem was with the wait time! I had an appointment for 8:45am and the work on my car was not completed until about 2:30pm. This is an area that needs improveme More

by donald-hopkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful 1
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May 10, 2023

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We apologize for the inconvenience as we know that your time is very important. We hope we can earn another opportunity to serve you in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

May 04, 2023

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Employee Rating

Service person was very professional and pleasant. IMy visit was pleasant and very well timed. More

by BETHEA_ROSEMARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful 3
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May 17, 2023

Banister Ford of Marlow Heights responded

Thank you very much for taking the time to share your feedback! We are thankful to earn your business here at The New Banister Ford of Marlow Heights!

April 30, 2023

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Employee Rating

Fast service. Explained next steps clearly and upfront about pricing and turn around time. Thanks More

by shekaraimani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful 4
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May 02, 2023

Banister Ford of Marlow Heights responded

We are grateful to have you as a customer. Thank you for your 5star review! We look forward to continue to be here for you whenever you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

April 28, 2023

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Employee Rating

The service was excellent more research was required and this took more time .which was applied. More

by LILLIEEVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful 3
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May 02, 2023

Banister Ford of Marlow Heights responded

Thank you for your 5-star rating! We are happy to know that you had a pleasant customer experience. We look forward to continue to be of service to you whenever you are in need in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

April 25, 2023

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the whole staff i deal with was very knowable. knew exactly what my extended warranty. the best thing I didn't have to wait all day to get my car service. More

by WCOLE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sonny Betancourt

Helpful 3
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May 03, 2023

Banister Ford of Marlow Heights responded

Your 5-star rating is greatly appreciated! We look forward to continue to be of service to you in the future whenever you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

April 25, 2023

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Employee Rating

Service was exceptional! I felt welcomed and all my questions were answered understandably. Carlos even walked out to my car to actually show me what we were discussing. This More

by dwheeler0621
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful 1
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May 18, 2023

Banister Ford of Marlow Heights responded

Your 5-star rating is greatly appreciated! We are thrilled to know that our team could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

April 22, 2023

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Employee Rating

Fast and professional. I was glad to see they still had my information from the former owner. More

by ALLENWADE920
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bobby Gray, Chris Oyedeji, Sharon Wilson, Davonte Manuel, Amarjot Vohra, Mohammed Qureshey , Joe Hamilton

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Apr 24, 2023

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback.

April 21, 2023

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Service was done quickly and promptly. They have a service team that responds to requests. More

by ALEXANDERPATRICIAPEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Oyedeji

Helpful 2
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Apr 21, 2023

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated , Alexander. We are happy to know that our team could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

April 03, 2023

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Employee Rating

My Car was not repaired and was intentionally sabotaged to have me pay for more repairs, and then was asked to buy a new car! I went to Banister for a tuneup and end up spending 2000$ on other repairs. Tha More

by crayz_troubling69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Helpful
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Apr 05, 2023

Banister Ford of Marlow Heights responded

Thank you for taking the time to notify us. We give recommendations on what your vehicle needs based on mileage. We only advise what is needed based on the health of your vehicle. We would rather let you know what else is going on with your vehicle, versus only take care of what you ask for , and then you run into other issues after leaving our service shop. We would like to know if we can earn the opportunity to speak to you directly about your experience. At your earliest convenience, please reach out to our management at 7579165229. Thank You

Apr 14, 2023

crayz_troubling69 responded

Yes I would like to sit down and speak with you about this very concerning matter about the service I received! If you would like to discuss this matter with me please let’s set a date for next week Monday at 6:00

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