Carlos Mendoza | Page 29

Carlos the service advisor was attentive and told me about what the found also told me about the parts that was order for the following appointment and introduce me to another service advisor because he about what the found also told me about the parts that was order for the following appointment and introduce me to another service advisor because he is going to be off. The customer service he had is above and beyond. More

by rdjo1970 Verified Customer Verified Customer

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I had to wait a very long time, but the customer service was very good. was very good. More

by CAMERONWHITE0802 Verified Customer Verified Customer

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Thanks to all for taking the time to send and show me the services provided services provided More

by MERC9419 Verified Customer Verified Customer

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Friendly, innovative, clearly describe what the results of their vehicle inspection mean, usually speedy service of their vehicle inspection mean, usually speedy service More

by THFPASOFINO Verified Customer Verified Customer

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Listened to my concerns after an accident and had time immediately to check my Jeep. immediately to check my Jeep. More

by BEVBENTON1 Verified Customer Verified Customer

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Always good service and professional. I would recommend this service department to my friends in the Villages. I would recommend this service department to my friends in the Villages. More

by JOSEPHROBERTA49 Verified Customer Verified Customer

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The service representative was excellent. The video explanation of the jeeps diagnosis is a game changing feature providing trust and transparency. The video explanation of the jeeps diagnosis is a game changing feature providing trust and transparency. More

by NORMANDDILLON Verified Customer Verified Customer

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Carlos was wonderful: personal, giving quick and up-to-date status. Any business need a “Carlos “ up-to-date status. Any business need a “Carlos “ More

by JOHN45MALONEY Verified Customer Verified Customer

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Everyone is awesome there they really do care about getting you the best results for your vehicle issues. getting you the best results for your vehicle issues. More

by HDMANWILL Verified Customer Verified Customer

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at 11:30 am appointment, had to wait 25 minutes before someone even noticed me. Two people that arrived after me were helped before me. Once i was noticed, Carlos helped me. He took my info talked about t someone even noticed me. Two people that arrived after me were helped before me. Once i was noticed, Carlos helped me. He took my info talked about the problem and I left. Then I got a call from Carlos telling me what and how much the repair was. I had already checked the price of the part in many places online and CDJR Leesburg was DOUBLE the price.($392 vs $803) How is it I can buy the same exact part from a CDJR dealer in orlando for less than half the price including tax and next day air shipping. Then bring the part to CDJR of Leesburg to be installed. Needless to say after purchasing the part and having it installed the truck is back to normal. Carlos did what he could to help me and in the end i feel he did a great job overcoming my problems. Also after coming to agreement on installation of part, I forgot to tell Carlos I wanted the old part returned to me. I called the dealership, and was kind of taken back when the woman that answered the phone never heard of Carlos. I told her I just spoke with him 10 minutes before in the Service Office. She did nothing to locate him for me and said she could get the message to him. Well she did not. I dont know who this was but somtimes phone calls are important. The last time I was at this dealership it was owned by different people, and was an unbelieveably pleasant experience from the first moment i arrived. Work on getting that experience back. Also get Carlos a new tablet. They dont cost much and his is completely broken. Does not look professional when having to sign on a shattered screen. More

by toddnemo Verified Customer Verified Customer

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