Carlos Hernandez | Page 4

Great Prices and even Greater Personnel We had been looking for a new truck and had our eye on one we had seen at another dealership. We could not get the pricing we wanted from that locati We had been looking for a new truck and had our eye on one we had seen at another dealership. We could not get the pricing we wanted from that location so we went online. Five Star Ford had one in it's inventory. So we made a couple of calls and then when we walked in, the truck was sitting up front ready for a test drive. From that point on all was very smooth. Except for some electronic programming issues, which could not be helped, we had a very easy purchase experience. Alfred was very knowledgeable of the vehicle and quickly answered any questions we had. Carlos, although having to run a quick errand, was also available for any help we needed. And Joe got the paperwork done in no time. Thanks everyone! More

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People skills Justin,Carlos,and Joe Vasquez were remarkable , best people skills I have seen in a long time .. These 3 gentleman made my experience at 5 Star very Justin,Carlos,and Joe Vasquez were remarkable , best people skills I have seen in a long time .. These 3 gentleman made my experience at 5 Star very plesant. More

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Wonderful Service Carlos Hernandez was wonderful in helping me search inventory at other dealerships to find the exact car with the exact options I wanted. He was upfro Carlos Hernandez was wonderful in helping me search inventory at other dealerships to find the exact car with the exact options I wanted. He was upfront about everything and even told me which cars not to choose because of time on the lot and other factors. The honesty in the car buying experience was very refreshing. More

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2017 ford fusion Had a great experience when buying this vehicle everyone was awesome Thank you Alfred,Carlos and Veronica for all you did to make it happen for us. Had a great experience when buying this vehicle everyone was awesome Thank you Alfred,Carlos and Veronica for all you did to make it happen for us. More

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By far the best truck buying experience!!! Brieanna Lopez, Carlos Hernandez and Tut Edwards all helped me buy my new Truck which was a 2017 Ford RAPTOR. I called around all over Texas and Five Brieanna Lopez, Carlos Hernandez and Tut Edwards all helped me buy my new Truck which was a 2017 Ford RAPTOR. I called around all over Texas and Five Star Ford is where I received the best deal and best customer service. The team of Brieanna, Carlos and Tut were top notch, very professional and always helpful. I would recommend 5 Star Ford to anyone looking to buy a Ford vehicle and if you want the best customer service ask for Brieanna, Carlos and Tut. More

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Mr. Tut Edwards If you are buying a new vehicle Star Ford is the place to go.Our Salesman was Carlos Hernandes,he's great he will treat you like family and will stay If you are buying a new vehicle Star Ford is the place to go.Our Salesman was Carlos Hernandes,he's great he will treat you like family and will stay with you until its finished then he will bring you water on a hot day and help you transfer all your stuff to the new vehicle.He is great we will ask for him the next time.When it comes to financing ask for Tut Edwards,He makes this part a pleasant experience.He will do you right.I can't say enough good things about the Dealership, or the salesman, or the financing agent. More

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I had 500 questions and they were all answered with a smile I walked in only knowing I wanted a white vehicle and that I loved the exterior of the Explorer. Carlos Hernandez in sales was patient in not only ve I walked in only knowing I wanted a white vehicle and that I loved the exterior of the Explorer. Carlos Hernandez in sales was patient in not only verbally explaining what the different options were with the interiors of the Explorers but also showing me so that I could narrow down my options. He never once pushed me to buy the most expensive or hurried me up and I LOVED THAT! We got to meet Mr. Alfred and was just as courteous and willing to help. I walked in late in the evening on a Saturday and the guys in Finance Anthony, Jimmy, and MM Ross were amazing offering to hold the car I liked until Monday so that banks would be open to offer us a great interest rate. I'm in the accounting field and told them my time was golden especially during tax season. They made it so hassle free that we literally walked in and signed in no time and the car was ready to go as promised. We have used other dealerships in the past but don't ever recall a time the process was painless! Thanks FIVE STAR FORD...your name says everything. More

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Salesman Carlos Hernandez Carlos Hernandez was salesperson that worked for all MY interests in buying a new F-150. Good experience as usual. Tut Edwards (Finance) also helped Carlos Hernandez was salesperson that worked for all MY interests in buying a new F-150. Good experience as usual. Tut Edwards (Finance) also helped the process with his knowledge and friendliness and that helped close the deal. More

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BEST FRIEND in the car business Who buys 5 cars from the same Dealership??? WE DO Sam Pack Five Star is the ONLY place to literally Sell YOURSELF a vehicle! The Staff Especially Alfr Who buys 5 cars from the same Dealership??? WE DO Sam Pack Five Star is the ONLY place to literally Sell YOURSELF a vehicle! The Staff Especially Alfred El Darazi (our friend) who I have had the pleasure of his assistance on 4 of the 5 vehicles we have purchased! When I say his "assistance" Alfred is NOT a car salesman PERIOD. He as a part of the Five Star Family helps you "sell" yourself on the perfect vehicle for YOU. Christine (my wife) wanted a new Eco boost Explorer with the MOST available Horsepower. This would be her 2nd Explorer (not likely) & since she had previously upgraded from an Edge to an Explorer it was not likely another Explorer was in the cards. Our friend Alfred was assisting sp he had Carlos answer all of our questions concerning our next purchase. Carlos was very knowledgeable patient and helpful with everything Explorer. He was unphased and transitioned nicely when I switched gears on him to the Expedition (which is what Christine REALLY wanted this time) After having made our selection a Black on Black Platinum Expedition our friend Alfred again walked us through the buying process. This is INVALUABLE the level of comfort from dealing with someone familiar, someone who knows you someone you ACTUALLY like being around. Off to finance where Anthony Snyder actually made the most TEDIOUS part of purchasing a vehicle an enjoyable (I know you are thinking xx) experience. Anthony is HIGH OCTANE supercharged adrenaline and SUPER FUN. HE is a car GUY. We got a long so well my wife had to ask me to "tone it down" a bit! How many "finance" experiences can you say that about? I bet not a ONE! I just bought my 2016 SUPER DUTY F 250 6.7 diesel from Alfred 6 months ago and have stopped by to just have coffee and chat several times. Bottom line THIS is where you WANT to make your NEXT purchase... trust me on this Stevie a loyal friend and client for life More

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Fast, and personalized Carlos was an excellent salesperson. He listened what we wanted and helped us find what we wanted, without pressure, without trying to push anything; Carlos was an excellent salesperson. He listened what we wanted and helped us find what we wanted, without pressure, without trying to push anything; he had patience and went through all options. When we came to the trade in, I was again surprised with the value they offered. They were in the money with our expectations. In dealing with Tut, and the Tut Experience, rather than being with him hours and hours, all was done in matter of minutes. In summary, I recommend 5 Star, Carlos and Tut. More

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