Carl Wilhelm | Page 3

Originaly went to test drive a 2012 Charger SRT8. Carl called 2 days before and said that someone had put a deposit on the car. But, he said that he had another on comming in the week after. Carl could h called 2 days before and said that someone had put a deposit on the car. But, he said that he had another on comming in the week after. Carl could have let me come in and switched me but he was straight up with me. So, he tells me that he had a car with the same engine and performance combination and asked if I still wanted to do a test drive. Sure ... I tested the Charger Super Bee. WOW! Great performance ... Spartan on the comforts. Carl said,"I have an idea ... I have a Charger R/T with the Road & Track package in the Redline 3 red." Hmmm ... OK let's try that. Tested it and the rest is history. I was out of the dealership in my new, red Charger in less thaan an hour. The finance manager advised me on the various accessories and didn't try to preasure me into products I didn't want. They honored the USAA proce and the Factory incentives. The trade in was quite fare. I tried dealers in Virginia ... high preassure, weekly phone calls and emails ... not my thing. This experience was way better. More

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I found nothing to complain about with my dealership experience and that is rare. My sales consultant, Care Wilhelm, was very attentive, knowledgeable, and respectful. Best of all, he knew exactly how experience and that is rare. My sales consultant, Care Wilhelm, was very attentive, knowledgeable, and respectful. Best of all, he knew exactly how much assistance I needed from him and was not trying to sell me. Although I did not "work" specifically with Jason Allen, he talked in detail with me about possible future customization to my vehicle after he learned that I was interested in that. Finally, Jeffrey Duncan, provide a great finance office experience. He told me about all the extras that all finance offices talk about, but he did not try to push anything. He was very helpful in explaining extended warranties when I inquired about them. Overall, I would recommend this dealership to anyone who wants to keep it hassle free and without any dealer or sales "tricks". More

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The communication (email & phone) was superb and kept us in the loop. Carl was very knowledgeable about the vehicle (Jeep Grand Cherokee). The buying process was completely pressure-free with the ***** us in the loop. Carl was very knowledgeable about the vehicle (Jeep Grand Cherokee). The buying process was completely pressure-free with the ****** Auto Program, so he was free to talk about the Jeep without having to sell it. This was much appreciated, because we were free to learn about the car and compare it to our other choice, instead of worrying how much every little desired extra option cost. We factory-ordered the car -- which came quicker than expected -- and were greeted with our new vehicle waiting for us, sparkling in the sun, with every option and color exactly as we wanted. It was as pleasurable as buying a new car could possibly get. More

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Here is my review (purchased new car in April 2012): - Here is my review (purchased new car in April 2012): - Quick and informative email replies - Personnel is not intrusive; allows some free time w Here is my review (purchased new car in April 2012): - Quick and informative email replies - Personnel is not intrusive; allows some free time with no sales pressure - The person I worked with (Sales consultant: Carl Wilhelm) was knowledgeable and provided good tips on how to best allocate my money. It was pleasure to work with him, so I would recommend his services to anyone who stops by the dealership. - Trade-in option was fair, again with no extra pressure - Finance department was nice, quick and did not try to sell extra items; also qualified for 0%APR. - Overall this is the best place I know in the area!!! More

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Carl was great to work with, honored the Consumer Reports Build/Buy pricing, and went out of his way to treat us with respect. They played none of the typical "games" some dealerships engage in and Build/Buy pricing, and went out of his way to treat us with respect. They played none of the typical "games" some dealerships engage in and made sure we got the car we wanted for the original agreed upon price. After some bad experiences with local Jeep dealerships in VA, was willing to buy the Jeep in MD because of their service. More

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Best new car buying process used in a long time. Conducted the whole buying process via the Internet and email. Carl obtained the exact vehicle based on my specifications and didn't try to sell me Conducted the whole buying process via the Internet and email. Carl obtained the exact vehicle based on my specifications and didn't try to sell me one they already had in stock. Criswell completely honored the USAA special pricing on my vehicle and even offered all manf. rebates available saving us in the end more than $5k. They even offerredmore for my trade when we arrived at the dealership. No haggling, no hassle, whole process was completedly stress free. We were in and out of the dealership in two hours. We would definitely recommend Criswell (a USAA preferred dealer) to everyone. More

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We used Consumer Reports to find the dealership with the best possible price and Criswell beat out other dealerships by several hundred dollars. We worked with Carl Wilhelm and ordered a Grand Cherokee Over best possible price and Criswell beat out other dealerships by several hundred dollars. We worked with Carl Wilhelm and ordered a Grand Cherokee Overland with all the features we wanted at the best price. Mr. Wilhelm called when the Jeep came in about five weeks later and we bought it the next weekend. We love our new Jeep and look forward to driving it for many years. More

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