Caitlin Humphrey | Page 2

Good inventory selection and no high-pressure sales. Friendly team and comfortable location - the snacks and water are a huge plus. Friendly team and comfortable location - the snacks and water are a huge plus. More

Helpful 0

Report | Print

I'm a Subaru fan and I just purchased a 2024 Forester from this store, which is my third Subaru car. The overall experience with Subaru Superstore Chandler has been fantastic. They open till 9 pm, which from this store, which is my third Subaru car. The overall experience with Subaru Superstore Chandler has been fantastic. They open till 9 pm, which is convenient for buyers like me. They offer a great selection of snacks. Staff are very friendly and professional. I want to mention that Caitlin Humphrey who helped me with the purchase is absolutely the best! I have probably interacted with more than 20 salespersons in the past years and Caitlin is the best of the best. She's professional, knowledgeable, and also very considerate. She answered questions straight and frank, which saved my time and efforts to do my own investigation. In just two visits, I have fully established trust to her. The purchase took in total 5 days, bridging over the Christmas. It would not happen without Caitlin's effective communication and putting many critical things upfront. For whoever want to get a new car, I definitely recommend Subaru Superstore at Chandler, where Caitlin and other staff members are there to help! More

Helpful 0

Report | Print

The Chandler superstore is what a proper representation of Subaru brand should be like. After a bottom of the barrel worst possible experience at another Subaru dealership in town closer to Phoenix/Sco of Subaru brand should be like. After a bottom of the barrel worst possible experience at another Subaru dealership in town closer to Phoenix/Scottsdale, I was strongly encouraged by a family member to work with the Chandler team. Working with the Chandler team vs the previous dealership was night and day. We are talking the worst McDonalds you’ve ever been to vs a three star Michelin restaurant. Chandler is three stars and then some. They are what a car leasing/buying experience should be like. They are what make a Subaru, a Subaru. GM Rob Daily from Chandler called me the same day of my horrid experience with the other dealership and told me he would get me sorted and he did just that. Asked me what I was looking for, budget and all. He passed me off to Jack Callaghan his assistant sales manager who (what felt like) effortlessly got me sorted with the exact 2024 Crosstrek Wilderness with upgrades and accessories that I was looking for within 24hours. Not only that, and maybe my budgeting was off, but he got things $5 below the lower end of what I was looking to have as my monthly payments. Done deal. Put some money down to hold the car, was told it would be in end of month (December), got a text this past Friday morning (12/15) as I was walking to the gym that it had arrived. Jack, knowing my excitement, was able to work with the team to have it ready for me later that day after 5pm. Unfortunately, Jack was unable to be on-site, so he ensured that I was prepared when I came in: we spoke that afternoon, made a checklist of what I needed and he confidently handed me off to Caitlin Humphrey his sales associate who would help me that evening with things. Caitlin simply put, was outstanding and so friendly. She took the ball and ran with it to the end-zone. Walked me through all of the papers I was signing. She took time to explain a couple additional options that I could add in, most being extremely practical, by no means tried selling me anything I didn’t need. Working in a previous life as a sales development rep, I very much appreciate the handoff process between a manager and associate. Caitlin wanted to ensure that she took the same level of care as Rob and Jack did and it showed. Last but not least, Brian Banks - he is FUN and just a delight to work with for the money side of things. When going through a couple final options of additional coverage for a third year of the lease, I felt like I was being given clear and transparent information that I was able to process at my speed. It wasn’t like this non stop jabber of buzz words where I am unable to even process what is being said to me. Top to bottom, from Rob to Jack to Caitlin to Brian - when you have a positive experience with each person, that isn’t a coincidence, that is the sign of a strong and honest team who care about their customer’s first and the commission check second. My experience with the Subaru brand was almost completely destroyed because of the other dealership near PHX/Scottsdale. The Chandler Subaru team changed that and they have my loyalty as a customer moving forward. Chandler Subaru is the shining definition of what I would call an honest, fair and friendly dealership who properly represent Subaru’s brand and values. I will proudly champion and recommend Chandler to anyone considering a Subaru. Do not waste your time with anywhere else in the PHX area. Chandler will treat you as a human and that is what the car leasing/buying experience should be. In three years, I look forward to working with Chandler Subaru again - whether it is purchasing my current Subaru or leasing another model. Oh ya, and the Crosstrek rocks so far. Awesome awesome car. More

Helpful 1

Report | Print

I recently had an outstanding experience at your dealership, and I wanted to share my appreciation for the exceptional service provided by sales associate Caitlin Humphrey. Her knowledge, patience, dealership, and I wanted to share my appreciation for the exceptional service provided by sales associate Caitlin Humphrey. Her knowledge, patience, and dedication played a pivotal role in helping us find and purchase our 2024 Subaru Forester. Caitlin's professionalism and enthusiasm made the entire process smooth and enjoyable. We are grateful for her expertise and commitment to customer satisfaction. She truly went above and beyond, and we couldn't be happier with our new vehicle. More

Helpful 0

Report | Print

Caitlyn was very helpful in assisting me with my new lease. She found me exactly what I wanted and she got me in and out quickly — I appreciated not having to spend an entire day waiting around at a car lease. She found me exactly what I wanted and she got me in and out quickly — I appreciated not having to spend an entire day waiting around at a car dealership. More

Helpful 0

Report | Print

Went above and beyond to be helpful in every way and ensure I was satisfied with the car I purchased ensure I was satisfied with the car I purchased More

Helpful 0

Report | Print

I had a great experience purchasing a car from Subaru Superstore of Chandler. Caitlin Humphrey provided excellent customer service. She was professional, knowledgeable, and patient throughout the entire Superstore of Chandler. Caitlin Humphrey provided excellent customer service. She was professional, knowledgeable, and patient throughout the entire process. Thomas Darby was also instrumental in helping me find the best financial deal and save significantly on my auto insurance. I highly recommend Subaru Superstore of Chandler, especially Caitlin and Thomas, for anyone looking to buy a car and get the best deal. Their top-notch service made car shopping truly enjoyable. More

Helpful 0

Report | Print

Caitlin Humphrey is an excellent knowledgeable Sales Representative that took time to go over all details of the purchase and characteristics of the Outback Representative that took time to go over all details of the purchase and characteristics of the Outback More

Helpful 0

Report | Print

I loved the staff, except the financing manager. ‘I came in with a loan from my bank and their financing manager insisted I run my credit and request another loan. Absolute hogwash on his part and lo ‘I came in with a loan from my bank and their financing manager insisted I run my credit and request another loan. Absolute hogwash on his part and lowered my credit score by 56 points. Thanks *eyeroll* However the service staff and my sales person Caitlin Humphrey were absolutely incredible people and I love their effort and friendliness. More

Helpful 1

Report | Print

Everything went smooth and was taken care of properly- my saleswomen Caitlin did a great job saleswomen Caitlin did a great job More

Helpful 0

Report | Print