Bryan Anderson

I experienced a great deal on two vehicles but it was bit expensive but it was worth it when I had a vehicle that was unsafe to drive and I made my fiancee very happy to get him a vehicle he been wanting bit expensive but it was worth it when I had a vehicle that was unsafe to drive and I made my fiancee very happy to get him a vehicle he been wanting for a very long time as well so thank you everyone in the new car department to make this work sincerely casaundra Parham More

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A job well done Bryan Clark did an excellent job in helping me select and buy my new pickup. He was very informative and gave me plenty of time to decide what I want Bryan Clark did an excellent job in helping me select and buy my new pickup. He was very informative and gave me plenty of time to decide what I wanted without any pressure to make a quick decision. More

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Easy buying experience Buying at Jim Norton was such an easy experience. They had the exact vehicle I was looking for and they found me great financing. Very happy with my p Buying at Jim Norton was such an easy experience. They had the exact vehicle I was looking for and they found me great financing. Very happy with my purchase! Everyone was willing to help in order for us to have a better buying experience. More

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Kelly offers great service via text I liked working with Kelly because he is friendly, he makes the deal quick and easy. I felt like he was in my corner, and not just trying to push a ce I liked working with Kelly because he is friendly, he makes the deal quick and easy. I felt like he was in my corner, and not just trying to push a certain car. The finance process was a breeze and saved me a trip to the credit union. Todd in service helped get me in for quick oil change when the time came. More

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upsold a fuel system cleaning Wife dropped her Cadillac off for oil change, tire rotation and fix check engine light. Service guy contacted her and convinced her that a fuel syste Wife dropped her Cadillac off for oil change, tire rotation and fix check engine light. Service guy contacted her and convinced her that a fuel system cleaning was needed. The cleaning costs 229 dollars. So pissed off that, that happened. Use them, but know they are goi g to up sell services. Needed or not. More

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Quick and easy The process seem to be very quick and painless I enjoyed that part. I bought a Toyota week before and it took forever to go to the through the paperwo The process seem to be very quick and painless I enjoyed that part. I bought a Toyota week before and it took forever to go to the through the paperwork , More

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I stopped by the dealership and found a 2012 Toyota Tundra on the used lot that I was very interested in. After a couple of days of negotiation with the sales Team we reached a deal. My wife and I ar Tundra on the used lot that I was very interested in. After a couple of days of negotiation with the sales Team we reached a deal. My wife and I arrived at the dealership to complete our purchase and when we got to the finance desk it all went downhill. While test driving the vehicle I was told by the salesman that the truck had a 100k mile warranty from the factory. Since this was the most expensive vehicle I had ever thought about purchasing, this was huge for me. I was very excited about my investment being protected. The truck was a little higher than I wanted to pay but with the warranty I thought it was a good investment. Once we sat down at the finance desk we were told that the truck did not have a 100k factory warranty, only 36k. Ben Evans the finance manager that we worked with was extremely rude and insulting while he attempted to force us to purchase an extended plan from the dealership, which would have put our monthly payment way out of reach. When we told him that we thought it had a 100k mile warranty he said, "Ha! Are you serious?". Then we told him what our salesman had told us. He approached the salesman and he admitted to telling us that. Ben responded with, "He is new and probably needs some training. You guys just drew the short straw on that one.". At this point we were ready to walk out. To try and salvage the deal Ben informed us that instead of the 3.9% interest rate he had us on, he could actually get us 2.9%. But he wasn't going to tell us that unitl we were walking out. When he first described the extended warranty plan, he told us it was an additional $3000. Then again to try and keep us from walking out he told us he would discount the warranty from $4500 to $2600. I then pointed to the piece of paper he had been writing on and reminded him that he qutoed $3000 at the start of the conversation. His response was, "Well I was just tryting to make money off you". We were done. As we were leaving, Jonathan Bishop the manager on duty apologized and said, "I think we should honor what you were told in the beginning, but the call is over my head. I'll have someone call you first thing in the morning." I understood the situation and looked forward to someone callnig the next day. They next day Brian Anderson called me and virtualy had no idea what had happened the night before other than there was some mix up. I gave him the whole story. He told me that he didn't think we could make the deal happen with the warranty like we were originaly told. Then he asked me to keep them in mind when I was looking for something else. I told him that if the dealership couldn't honor what I was told and make it right, then I couldn't do business with them, but if they wanted to do the right thing then I would be happy to buy from them. He said he would see what he could do and call me back either way. I never heard back from them. I don't feel like Ben was ever honest with us or cared about our needs. His treatment of us and the dealerships decision to not make it right is the reason for this bad review. More

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