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Brian Poteracki
Brian Poteracki at Arlington Heights Buick GMC
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Brian Poteracki | Page 2

Certified Service Advisor

Arlington Heights Buick GMC

777 W Dundee Rd
Arlington Heights, IL 60004

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4.9
410 Reviews
4.9

410 Reviews

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410 Reviews of Brian Poteracki

January 18, 2024

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Since 1994, we have been buying/leasing autos from this dealership. The number one reason is the service department. I wouldn't do anywhere else even with it being a 45 minute drive each way. More

by LeeBee69
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Recommend Dealer
Yes

Other Employees Tagged: Amy Fligel, Dean Fay, Chris Parisi

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Jan 19, 2024

Arlington Heights Buick GMC responded

Thank you for the wonderful review and for traveling to Arlington Heights Buick GMC from quite a distance, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Sincerely, The Arlington Heights Buick GMC Team

January 17, 2024

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after brutal cold weekend I was worried they couldn't accommodate a walk in for an oil change. They squeezed me in and got me out of there in less than 2 hours. Great service as always! More

by Ali Zaimi
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Recommend Dealer
Yes
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Jan 19, 2024

Arlington Heights Buick GMC responded

Hi Ali, and thanks for your kind words! We appreciate our team here at Arlington Heights Buick GMC and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again! Sincerely, The Arlington Heights Buick GMC Team

January 05, 2024

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Brian was great! He was nice, accommodating, understanding and responsive. I really appreciated his help! More

by scott delevitt
Recommend Dealer
Yes
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Jan 05, 2024

Arlington Heights Buick GMC responded

We appreciate you for letting others know about your experience working with Brian, Scott! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Buick GMC Team

December 26, 2023

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Great service and friendly staff. Short wait despite it was an emergency visit to fix a tire. More

by Cathy
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Recommend Dealer
Yes
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Dec 28, 2023

Arlington Heights Buick GMC responded

Cathy, thank you for your kind words about the service team. We're glad to hear that your emergency situation got handled to your standards. Reviews like yours help us to make sure that we're meeting the needs of our customers and we appreciate you for taking the time to leave a review. Sincerely, The Arlington Heights Buick GMC Team

December 26, 2023

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Everyone is always incredibly friendly and knowledgeable. Willingness to work with anyone’s schedule and explain all work performed. More

by sampsonite30
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Recommend Dealer
Yes
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Dec 27, 2023

Arlington Heights Buick GMC responded

We appreciate your review and are glad to hear that our service team was able to assist you with all of your automotive needs. Please let us know if there is anything else that we can assist you with. Sincerely, The Arlington Heights Buick GMC Team

December 12, 2023

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Brian was great as always. And I believe that this was the quickest timetable I’ve ever had. Thank you. More

by Fantastcsu
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Recommend Dealer
Yes
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Dec 13, 2023

Arlington Heights Buick GMC responded

It’s great to know that Brian provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Arlington Heights Buick GMC Team

December 06, 2023

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I’ve used your dealership three times, once to purchase a used vehicle, and now twice for service, and seem to have found a new local dealership for my GM vehicles. More

by Bubba
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Recommend Dealer
Yes

Other Employees Tagged: Mike Baker, Dean Fay

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Dec 07, 2023

Arlington Heights Buick GMC responded

Bubba, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Arlington Heights Buick GMC Team

November 25, 2023

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Brian Poteracki is professional and kind and has excellent customer service skills. HE explains the work needed to be done on my vehicle and provides a written explanation of services completed and More

by csv.victor78
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Recommend Dealer
Yes
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Nov 27, 2023

Arlington Heights Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Buick GMC Team

November 24, 2023

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Brian in service made sure they located the noise issue on my vehicle and communicated what next steps are going to be. More

by pierinis
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Recommend Dealer
Yes
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Nov 27, 2023

Arlington Heights Buick GMC responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Brian does for Arlington Heights Buick GMC and our customers. Hope to see you again soon! Sincerely, The Arlington Heights Buick GMC Team

November 14, 2023

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The team members are very friendly and helpful. They kept me informed throughout the process. More

by Cheri S
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelley Barr

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Nov 15, 2023

Arlington Heights Buick GMC responded

Cheri, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Buick GMC Team

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