Brian Johnson | Page 3

great experience I found my new car online and met with Susan to text drive and purchase the car. It was a painless and quick experience. We would definitely purchas I found my new car online and met with Susan to text drive and purchase the car. It was a painless and quick experience. We would definitely purchase from Groove again. Susan McMillon was wonderful to work with More

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Gabe Dawson Gabe kept me aware of new things happening at the dealership! That prompted me to come in and purchase a new Ford expedition. Her attention to detail Gabe kept me aware of new things happening at the dealership! That prompted me to come in and purchase a new Ford expedition. Her attention to detail is refreshing. She did a great job from start to finish. She was friendly, professional and her follow-up was second to none!!! She was a great sales person and showed me how everything worked before I drove off the lot. More

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Customer Service is key Gab Dawson is the best salesperson I dealt with in a long time. Listens, follows up and is honest. Get more people like her. Brian was also very go Gab Dawson is the best salesperson I dealt with in a long time. Listens, follows up and is honest. Get more people like her. Brian was also very good. More

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Great Experience at Groover Ford on Araphoe! I have not bought a new car in over 10 years. When we finally decided to buy a new car, we heard great things about Brian and his team at Groove Ford I have not bought a new car in over 10 years. When we finally decided to buy a new car, we heard great things about Brian and his team at Groove Ford. Brian and our sales person, Terry, made the process effortless and fun. Most importantly, I love my new Ford F150! More

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Great trade in and new lease experience Thank you to the Groove Foord team for another great car buying experience. I traded my 2014 escape for a new 2017 model. Special thanks to Brian Thank you to the Groove Foord team for another great car buying experience. I traded my 2014 escape for a new 2017 model. Special thanks to Brian Johnson for walking me through the new FordPass option. I love the new integration between my phone app and the car which will make my business driving easier and much safer. I also really like the new redesigned console which is much more user-friendly and has a lot of great space. I LOVE my new Escape! More

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Have Bought 2 Cars and Will Keep Coming Back Just bought my second car from Groove Ford. Both times, Brian Johnson has connected me with the right salesman, and both times, they got me into the v Just bought my second car from Groove Ford. Both times, Brian Johnson has connected me with the right salesman, and both times, they got me into the vehicle I wanted. This most recent time, Brian and Zac gave us an incredible offer on our trade-in (which I bought at Groove in 2013) and also got us a rate that was lower than what we came in pre-approved for with the help of one of the Financial Managers Ambrosia. More

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Great Experience - Word Honored I worked with Victoria M. on my sale and she was great! She was very knowledgeable and helpful through the entire process. The finance manager, Scot I worked with Victoria M. on my sale and she was great! She was very knowledgeable and helpful through the entire process. The finance manager, Scott G. was great, and answered all my questions. When a few issues came up, I worked with Brian J. who stuck with it until the issues were solved. Hey honored their word, which was important. I would purchase another vehicle here. Also, I came in today and they were having team building exercises; must be a great place to work too! More

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Fulfilled our needs Dealer was able to educate us completely about our options and help us fulfil our requirements in a single visit. Financing was easy and follow up to Dealer was able to educate us completely about our options and help us fulfil our requirements in a single visit. Financing was easy and follow up to ensure our satisfaction has been excellent. More

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Victoria Menchacha rules Victoria is the best salesperson we have ever encountered. Anywhere. She is polite and honest and knowledgeable. She has a great sense of humor to Victoria is the best salesperson we have ever encountered. Anywhere. She is polite and honest and knowledgeable. She has a great sense of humor too. You guys should promote her to CEO of Ford Motor Company. Tell her hey from Deena Roberts and Jason Wylie. We also had a good chat with Brian. He was quick and efficient and got us on our way. He's a car guy. Cheers, Jason More

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What happened to businesses caring about the customers? Terrible experience all around. I went in for a scheduled pre lease end inspection, and the person wasn't there, instead the person who came to talk Terrible experience all around. I went in for a scheduled pre lease end inspection, and the person wasn't there, instead the person who came to talk to me said they don't do those, and just to drop it off when I was going to turn it in. Well after turning it in, I got a $4000+ bill on a truck I turned in with 13k less miles than I paid for, and one that I purchased their useless excess wear and tear package on. I tried to work through the dealership, and even offered to buy it out at my lease end price. I was told that they would no longer honor that, and when I asked to have an independent party quote the repairs was ignored both by their customer service person and their GM. Even when I just tried to clarify what my next steps were, since in the last email I received from them, I was told they were waiting to hear back from Ford and they would be back in touch, I couldn't get them to answer. Absolute worst dealership experience I've ever had, and I've gone through 7 cars in 8 years on top of the 5-6 for my ex wife during that same time, so I've had quite a few dealings with several different dealerships, and this is the only one I would never do business with again. More

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