Brian Jensen
Brian Jensen at Southlake Nissan
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Brian Jensen | Page 2

Service Advisor

Southlake Nissan

4201 E Lincoln Hwy
Merrillville, IN 46410

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4.7
18 Reviews

Golf, Japanese car enthusiast, video games, cat ben, i drive a 350z,

Dealership Experience

20 yrs, 9 mos

Industry Experience

20 yrs, 9 mos

4.7

18 Reviews

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18 Reviews of Brian Jensen

February 16, 2024

Dealership Rating
Employee Rating

Over a hour to get an oil change with an appointment. That's all Thank you More

by dsciofalo
Recommend Dealer
Yes

Other Employees Tagged: Brian Jensen

Feb 20, 2024

Southlake Nissan responded

Hi Dsciofalo, thank you for the 5-star review, we are sorry to hear that your oil change took longer than an hour. If there is anything you need in the future please don't hesitate to reach out. Have a great day!

February 11, 2024

Dealership Rating
Employee Rating

I tool my 22 altima in 5 times for the same problem (seat heaters) they work less now than before they touched it . And now they will no longer return my messages . Absolutely love the car just wish the loca More

by JEREMYKARAGEORGE219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Randy Kawanna

Feb 12, 2024

Southlake Nissan responded

Hi Jeremy, We are sorry to hear about your recent experience with our Nissan Service Department. We strive for 100% customer satisfaction, and we would like to have the chance to improve your experience. Look out for a call from Brian Jenson, as he will contact you today to resolve this issue. Thank you, and have a great day.

February 10, 2024

Dealership Rating
Employee Rating

Nate Brian Randy are the best. They are always happy to help. If you purchase a vehicle here, do yourself a favor and purchase the warranties-specifically the electronic warranty. More

by Bonnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Kawanna, Nathan Holliday

Feb 12, 2024

Southlake Nissan responded

Hi Bonnie, Thank you for your kind words! We're thrilled to hear that Nate, Brian, and Randy provided you with excellent service. Your recommendation of purchasing warranties, especially the electronic warranty, is appreciated. We're here to assist you whenever you need us. Thanks for choosing Southlake for your vehicle needs! Have a great day.

February 09, 2024

Dealership Rating
Employee Rating

I had my car towed to Southlake Nissan because it wouldn’t start. Upon arrival, I described what was happening and Brian immediately said it was the battery! Np.. the battery ( quite dead) was repla More

by Shannon S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 09, 2024

Southlake Nissan responded

Hi Shannon, Thank you for the positive review. We're sorry to hear about the initial inconvenience, but we're glad Brian and our team were able to swiftly address the issue and ensure your car was back on the road smoothly. Thank you for acknowledging our professionalism and kindness. We're here to provide reliable service whenever you need us. Drive safely and have a great day!

January 29, 2024

Dealership Rating
Employee Rating

Dixie was very helpful. She gave me hope when everyone turned me down. I will never forget what you've done for me Dixie. If you want the best ask for Dixie. More

by elishaarmstead1234
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 29, 2024

Southlake Nissan responded

Hi, Thank you for sharing your experience! We're thrilled to hear that Dixie could assist you and provide hope when you needed it most. We appreciate your kind words, and we'll be sure to pass along your gratitude to Dixie. If you ever have further needs or questions, don't hesitate to reach out. We're here for you, and we look forward to serving you again in the future!

January 28, 2024

Dealership Rating
Employee Rating

Every time we come in The service department it’s quick and easy they’re always great ! Nate was fast and very reliable ! More

by kiaraellis18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 29, 2024

Southlake Nissan responded

Hi, thank you for your positive feedback! It's fantastic to hear that your experiences in our service department have consistently been quick and easy. We're pleased to know that Nate provided fast and reliable service. Thank you for choosing Southlake Nissan, and if you ever have more service needs or questions, feel free to reach out. Have a great day!

January 26, 2024

Dealership Rating
Employee Rating

Nick was great! Very professional, knowledgeable and ready to help. He took care of everything I needed with ease. Look forward to coming again! More

by matteorivas21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 26, 2024

Southlake Nissan responded

Hi, Thank you for your positive feedback! We're thrilled to hear that Nick provided you with professional and knowledgeable service. We appreciate your business and look forward to serving you again. If you have any further needs or questions, feel free to reach out.

January 25, 2024

Dealership Rating
Employee Rating

The service department is so awesome! Always so helpful, efficient, and informative throughout the whole process! Grateful to have such a great service department to go through! More

by marguadalupe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 25, 2024

Southlake Nissan responded

Hi marguadalupe, Thank you for your kind words! We're delighted to hear that you had an awesome experience with our service department. We strive to be helpful, efficient, and informative, and we're grateful for the opportunity to serve you. If you ever have questions or concerns, feel free to reach out. We appreciate your feedback and look forward to assisting you again in the future!

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