Brian Gust

I specifically asked for a Maintenance Service Pkg with my Lexus. I was told it is NOT offered with LEXUS vehicles. This was my first Lexus. 2023/ES350 Ultra Luxury. To find out later that was a lie was qu my Lexus. I was told it is NOT offered with LEXUS vehicles. This was my first Lexus. 2023/ES350 Ultra Luxury. To find out later that was a lie was quite upsetting!! The vehicle is exceptional! However, it was NO reason to lie about an additional packages that I Specifically Requested to be included. The vehicle sales itself, but the lie diminishes the dealership. It should be about establishing along term relationship with the client for them to return & purchase future vehicles & refer others. Ms. Cohran, C More

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My purchase experience with Brian Gust was wonderful he receives 5 stars from me.. I brought my car in today to have Stonex PPF applied to my vehicle, an application I purchased on the day I bought the car receives 5 stars from me.. I brought my car in today to have Stonex PPF applied to my vehicle, an application I purchased on the day I bought the car. Don Park was my Service Advisor and it was the worst experience I've ever had at a dealership! I was totally ignored. He never replied to my text. After sitting in the waiting room for an hour, I had to ask the cashier to reach out to him to speak to me about the loaner I was told I would receive. After my car was serviced I was handed a receipt and my keys by the cashier. He never came out to see me and never even told me where my car was parked. No one came out to inspect the car with me or ask if I was satisfied. I got home and noticed bubbles in the application of Stonex PPF on the hood of my car. I am beyond disappointed in the service I received. I am a black woman and I hope that this is not the reason I received such poor service. More

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Brian was in constant contact with me to let me know my lease was expiring and the offers that was available. He was very knowledgeable of the new models and took his time allowing me to choose. There wa lease was expiring and the offers that was available. He was very knowledgeable of the new models and took his time allowing me to choose. There was an issue with the papers on the financing that was resolved very quickly. I am very satisfied with the overall process. My car was delivered to me and I never had to return to the dealership. Thank you More

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Brian and thenLexus team are very easy and pleasant to work with. This is my 3rd Lexus and I plan on my future cars being a Lexus. work with. This is my 3rd Lexus and I plan on my future cars being a Lexus. More

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Giving credit where credit is due Long story short my experience with Hennessy Lexus was so amazing. When I say that Mr. Brian and Mr. Tom really took care of my needs and making sure Long story short my experience with Hennessy Lexus was so amazing. When I say that Mr. Brian and Mr. Tom really took care of my needs and making sure that I was able to get into a car and helping me with my trade in really showed me that they are not just there for a sale but to make sure that there customers are satisfied with not only with the car but also the responsibility. I want to say thank you guys again. More

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Best car buying experience. Ask for Brian Gust I walked into the dealership. Brian Gust was assigned to me. He took the time to understand my requirements. Based on that, he narrowed down the searc I walked into the dealership. Brian Gust was assigned to me. He took the time to understand my requirements. Based on that, he narrowed down the search for 4 vehicles. He showed us the cars and explained the differences. Once we picked a car, he made his best effort to negotiate the price according to our budget. After we bought the car, he took his time to explain the new features of the car. I would highly recommend working with Brian Gust. He gave us a hassle free car buying experience. More

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Wonderful Experience at Hennessy Lexus As a first time new car buyer, I have to say my overall experience at Hennessy Lexus was very pleasant. The sales and financial representatives were v As a first time new car buyer, I have to say my overall experience at Hennessy Lexus was very pleasant. The sales and financial representatives were very helpful and welcoming and the tech specialist (Danie Parker) was extremely patient, kind and knowledgeable. I would definitely recommend this dealership to others and will continue to do business at this location. More

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Seamless From start to finish all involved in our transaction communicated extremely well with us making it a very comfortable. Friendly, confident,professiona From start to finish all involved in our transaction communicated extremely well with us making it a very comfortable. Friendly, confident,professional and engaging the staff went above and beyond to make our experience extremely efficient. We are delighted with our new RX350L and the Hennessy experience!!! More

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Great experience Brian Gust is a great, no pressure sales person. We bought 2 cars four years ago and returned today to upgrade one. Everyone at the dealership is help Brian Gust is a great, no pressure sales person. We bought 2 cars four years ago and returned today to upgrade one. Everyone at the dealership is helpful and welcoming. The service department is top notch as well. More

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Easy, Quick Sale at Lexus Brian Gust sold a new car to us and made the purchase as easy for us as possible. Staff was very friendly and very helpful! Brian Gust sold a new car to us and made the purchase as easy for us as possible. Staff was very friendly and very helpful! More

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