Brian Cloud
Brian Cloud at Toyota of Scranton
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Brian Cloud | Page 3

BDC Director

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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4.5
33 Reviews
4.5

33 Reviews

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33 Reviews of Brian Cloud

January 21, 2022

Dealership Rating
Employee Rating

Mr Mercado was an excellent salesman and everyone was so nice and helpful. I enjoyed purchasing my new car More

by HAPPYBERGER3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jan 21, 2022

Toyota of Scranton responded

HAPPYBERGER3, thank you for taking the time to tell us about your buying experience with Joe Mercado, Jr. We are thrilled you enjoyed working with Joe. Enjoy your new vehicle. Take care.

November 28, 2021

Dealership Rating
Employee Rating

Great experience, thankful for how easy they made it! I will recommend them to anyone! More

by DUSTINBOWEN7
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Thomas, Corey Boynton, Alan Aimer, Kevin Morrow, Richard LaRussa, Ryan Cali , Maxx Broden, Alyssa Esteras, Michael Reilly

Nov 29, 2021

Toyota of Scranton responded

Dustin, Thank you for taking the time to let us know about your buying experience...we also appreciate the recommendation. Enjoy your new vehicle. Take care.

September 07, 2021

Dealership Rating
Employee Rating

I have been a customer at Toyota of Scranton for approximately 2.5 years and have not been disappointed yet! From sales to service appointments. Every staff member has been pleasant, knowledgeable a More

by kylah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 07, 2021

Toyota of Scranton responded

kylah, thank you for your loyalty to our dealership. We are so happy you enjoy doing business with us and look forward to a long relationship with you. Take care.

August 11, 2021

Dealership Rating
Employee Rating

They were very helpful with my trade in and putting a down payment on a preowned vehicle. I love my Toyota and am so happy to have a reliable vehicle. More

by OMILL704
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jammie Marcen , Jeffrey Felkowski, Brendan Reilly, Michael Reilly

Aug 13, 2021

Toyota of Scranton responded

We are thrilled our sales team was able to assist you in purchasing a reliable vehicle. Enjoy. thank you for the great review and rating. we look forward to a long time friendship. Take care

June 15, 2021

Dealership Rating
Employee Rating

Chris Ellis was great! But the service took way too long......We had a nice experience with the shuttle both to and from our home...... More

by JCISLOVE7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Howard Sweeny, AJ Wallace

Jun 16, 2021

Toyota of Scranton responded

JCISLOVE7, thank you for letting us know about your service visit. We are happy you enjoyed our shuttle service. So sorry the service was longer than anticipated. Take care.

May 18, 2021

Dealership Rating
Employee Rating

Service was responsive and superb. The appointment was on time and the work was done much better than I had a right to expect. This looks like the beginning of a beautiful friendship. More

by JUDGECDM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 18, 2021

Toyota of Scranton responded

Judgecdm, thank you for letting us know all about your recent visit. We hope to have a long time friendship. We are delighted to know we exceeded your expectations. Take care. Thanks again.

May 18, 2021

JUDGECDM responded

You’re welcome

April 21, 2021

Dealership Rating
Employee Rating

Love my toyata, People are alwalys letting me know how much I love my car. Excellent service, Pleasent service. Friendly people, know what what I need. More

by THATSAMORI
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Apr 23, 2021

Toyota of Scranton responded

thatsamori, thank you for the fantastic review and perfect, 5 star rating. We are just delighted. Take care.

December 29, 2020

Dealership Rating
Employee Rating

The internet sales person, Brian Cloud, the transfer agent, Howard Sweeney, and the person who showed me how the 2021 RAV4’s technology features function were absolutely amazing (very kind & helpful). I More

by MDONAGHY7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Howard Sweeny

Dec 29, 2020

Toyota of Scranton responded

Mdonaghy7, thank you for your kind words about our team members Brian, Howard and Mark. We are here to assist with your automotive needs. Enjoy your new RAV4. Great vehicle! Thanks again, and take care.

December 01, 2020

Dealership Rating
Employee Rating

Always easy to deal with I would highly recommend them for your new or used car and their service has always treated me with curtsey and on time performance . More

by srac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 01, 2020

Toyota of Scranton responded

srac, we are thrilled we earned your business. Thank you for the perfect rating and recommendations. Take care.

July 31, 2020

Dealership Rating
Employee Rating

Great team. Made my experience one of the best I’ve ever had. I will recommend al of my contacts to the team at Toyota of scranton. More

by KENNETHWALLEY5125
Recommend Dealer
Yes

Other Employees Tagged: Richard LaRussa, Bob Edwards , Allen Blad, Curt Manck, Vito Sampogne

Sep 01, 2020

Toyota of Scranton responded

Kennethwalley, thank you for the perfect, 5 star review. We look forward to working with you in the future. Take care.

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